Borders store app not working?

caheaton · 03-05-2011, 11:56 AM

Hello, this morning I tried to purchase an ebook using the desktop app and whenever I tried to finish my order (after entering payment information), it told me unable to process...try again. After 3 unsuccessful attempts I went to their website and placed my order there (using the same credentials). When I then told my desktop app to update the library, the book was there.

Has anyone else had difficulty when trying to buy a book via the app?
Craig

SageTracey · 03-13-2011, 07:06 AM

Yep, exactly as you described, but I got my book so I wasn't terribly fussed.

The Terminator · 03-16-2011, 07:09 PM

I use the Kobo app not the border one because thats the one that came with my Kobo. I've bought only few books but I've never that problem, except I did purchase one by accident trying to see what the price would be after I subtracted a coupon code, but it was minor, only 3 bucks. If this keeps happening you could probably just download the Kobo app instead of the borders one, I don't think it makes much of a difference other than the color. And you will still be able to pay in your country's currency.

Did you update it the app to 1.9 the newest update, or is it still 1.8? The new app is having a few problems right now, you can see what version you are using by clicking the "I" for info in the top right corner of you library. If its 1.9 you'll just have to make the best of it for a few days until they fix the app.

Hope this helped

caheaton · 03-16-2011, 10:27 PM

Mine's the Border's wifi version, so it's still at 1.7 (reader) and 1.8 for desktop. I did discover a work around to the issue. I was unable to enter my card via the dekstop (or store from the kobo), but if I entered it via the website, and then save it in my "quick profile" (for one click purchasing), I can then purchase via the desktop app or the reader. It seems the code that handle the credit cards is broken either in the app or on the server end that processes it.
Craig

03-05-2011, 11:56 AM	#1
caheaton Enthusiast Posts: 49 Karma: 12944 Join Date: Feb 2011 Location: SW Ohio, USA Device: Kobo & Kindle apps (PC, Android), Aura HD, Kindle Touch	Borders store app not working? Hello, this morning I tried to purchase an ebook using the desktop app and whenever I tried to finish my order (after entering payment information), it told me unable to process...try again. After 3 unsuccessful attempts I went to their website and placed my order there (using the same credentials). When I then told my desktop app to update the library, the book was there. Has anyone else had difficulty when trying to buy a book via the app? Craig

03-16-2011, 07:09 PM	#3
The Terminator Retired Posts: 2,552 Karma: 37638420 Join Date: Nov 2010 Location: Vancouver Island Canada Device: Kobo Touch, Optimus One (2.3), Nexus 7 (4.2)	I use the Kobo app not the border one because thats the one that came with my Kobo. I've bought only few books but I've never that problem, except I did purchase one by accident trying to see what the price would be after I subtracted a coupon code, but it was minor, only 3 bucks. If this keeps happening you could probably just download the Kobo app instead of the borders one, I don't think it makes much of a difference other than the color. And you will still be able to pay in your country's currency. Did you update it the app to 1.9 the newest update, or is it still 1.8? The new app is having a few problems right now, you can see what version you are using by clicking the "I" for info in the top right corner of you library. If its 1.9 you'll just have to make the best of it for a few days until they fix the app. Hope this helped Last edited by The Terminator; 03-16-2011 at 07:12 PM.

03-16-2011, 10:27 PM	#4
caheaton Enthusiast Posts: 49 Karma: 12944 Join Date: Feb 2011 Location: SW Ohio, USA Device: Kobo & Kindle apps (PC, Android), Aura HD, Kindle Touch	Mine's the Border's wifi version, so it's still at 1.7 (reader) and 1.8 for desktop. I did discover a work around to the issue. I was unable to enter my card via the dekstop (or store from the kobo), but if I entered it via the website, and then save it in my "quick profile" (for one click purchasing), I can then purchase via the desktop app or the reader. It seems the code that handle the credit cards is broken either in the app or on the server end that processes it. Craig Last edited by caheaton; 03-16-2011 at 10:31 PM.

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03-13-2011, 07:06 AM	#2
SageTracey Enthusiast Posts: 37 Karma: 10 Join Date: Jun 2010 Device: Kobo	Yep, exactly as you described, but I got my book so I wasn't terribly fussed.

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