Aura Driver not successfully installed

[purple_kathryn]

I am absolutely stumped about what I am supposed to do about this

When I first connected it it came up on my pc driver not successfully installed, therefore I cannot access my kobo from my PC

I tried a factory reset
tried going through device manager and uninstalling, disconnecting reconnecting
tried different cables and I have 2 usb ports, tried both of those.

I connect my phone to my PC to charge it and it's still working fine.

I've connected it to my laptop and it will connect there so I'm going to try downloading calibre then transferring all my books across but if I hadn't of had my laptop the reader would've been pretty useless to me

[DNSB]

Originally Posted by purple_kathryn

I am absolutely stumped about what I am supposed to do about this

When I first connected it it came up on my pc driver not successfully installed, therefore I cannot access my kobo from my PC

I tried a factory reset
tried going through device manager and uninstalling, disconnecting reconnecting
tried different cables and I have 2 usb ports, tried both of those.

I connect my phone to my PC to charge it and it's still working fine.

I've connected it to my laptop and it will connect there so I'm going to try downloading calibre then transferring all my books across but if I hadn't of had my laptop the reader would've been pretty useless to me

The easiest thing to do on a Windows machine is to open device manager, click on view and select show hidden devices. At that point, there are two possibilities.

1. If you don't see an Other Devices header, connect your Kobo and wait a bit. At that point, should see a "Other Devices" header. Expand that section, and you delete any entries.

2. If you did see an Other Devices header, expand it, connect your Kobo, wait a bit and see if a new item(s> shows up under that header. If it does, delete it/them.

Alternate to deleting the entry is to right click on it and then select update driver but I've had better luck with the delete and reinstall procedure.

You should now be able to disconnect your Kobo, reconnect it and have the drivers install properly.

Good luck!
David

[JSWolf]

Try a different USB port and if that doesn't work, a different USB cable.

[DNSB]

Originally Posted by JSWolf

Try a different USB port and if that doesn't work, a different USB cable.

Ummm... to quote the original message: "tried different cables and I have 2 usb ports, tried both of those."

Regards,
David

[purple_kathryn]

Cheers for the replies guys


I have windows 7 if that's of any relevance

I can see the ereader under "other devices" in device manager says ereader 3.30

If I try either option to find the driver (either online or on the computer) both come back saying none found.

If I select manually install driver from computer there's a link that says "let me pick from a list of device drivers on my computer" Would I find something under that?

[davidfor]

Originally Posted by purple_kathryn

Cheers for the replies guys


I have windows 7 if that's of any relevance

I can see the ereader under "other devices" in device manager says ereader 3.30

If I try either option to find the driver (either online or on the computer) both come back saying none found.

If I select manually install driver from computer there's a link that says "let me pick from a list of device drivers on my computer" Would I find something under that?

You want to delete the device/driver not install something. That way, when you connect next time, it should install the driver properly.

If that doesn't work, get USBDeview. When you run it, it will show all the USB devices that have been connected to the PC. Find all the Kobo devices and uninstall them. Hopefully, when you connect the next time, the driver will install properly.

[purple_kathryn]

The USBDeview thing doesn't seem to show anything that might be the kobo unfortunately and I've repeatedly tried uninstalling it in device manager

Everytime I reconnect and the installing driver thing comes up it says not installed successfully.

[PurpleStar]

I suggest taking it back to the store and exchange it. The same thing happened to me when I bought my Aura and that's what I did. The new one worked fine.

[purple_kathryn]

Originally Posted by PurpleStar

I suggest taking it back to the store and exchange it. The same thing happened to me when I bought my Aura and that's what I did. The new one worked fine.

Do you know I think that's probably best idea.

I always just assume I'm at fault but clearly it is just not going to work with my PC


(I also bought a shower radio recently that turned out to be a dud so I'm feeling a bit annoyed at the minute)

[purple_kathryn]

and that didn't work either. I'm just going to try using my laptop instead and maybe the matter will resolve itself.