CONTACTING BOOKEEN

dwbryant2000 · 06-13-2008, 10:57 PM

I have tried to reach Bookeen at least 15 times since rhe new software came out. I have received nothing. I tried all 4 addresses. I tried getting into server to dowmload the new firmware (whatever the number is). When I try to get into the server t says they don't recognize my id/pass combo amd have reset several times. They say if no respomse email in an hour. No response! Can anyone tell me how to get in touch with these people? I feel shafted about now and don't know what to do.David

JSWolf · 06-13-2008, 11:21 PM

Well, why would you need the new Gen3 firmware when all you have is an EB1150?

binzer · 06-13-2008, 11:29 PM

He has a Cybook, he just hasn't updated his profile

dwbryant2000 · 06-14-2008, 12:05 AM

I have both and do not know how to add the Gen 3 why does it matter I am still having thw problems with Bookeen! David

dwbryant2000 · 06-14-2008, 12:10 AM

Ok i figured how tu update. David

captaingeorges · 06-14-2008, 09:29 AM

Quote:

Originally Posted by dwbryant2000

I have tried to reach Bookeen at least 15 times since rhe new software came out. I have received nothing. I tried all 4 addresses. I tried getting into server to dowmload the new firmware (whatever the number is). When I try to get into the server t says they don't recognize my id/pass combo amd have reset several times. They say if no respomse email in an hour. No response! Can anyone tell me how to get in touch with these people? I feel shafted about now and don't know what to do.David

Hello!

For some reasons, it seems that it is easier to contact them with a web based email like Yahoo or Gmail.

They responded promptly to my inqueries, using Yahoo.

Regards,

Georges

06-13-2008, 10:57 PM	#1
dwbryant2000 Enthusiast Posts: 26 Karma: 10 Join Date: Jul 2007 Location: Arkansas, USA Device: ebookwise 1150, Gen 3, BEBOOK, ILIAD BOOK READER	CONTACTING BOOKEEN I have tried to reach Bookeen at least 15 times since rhe new software came out. I have received nothing. I tried all 4 addresses. I tried getting into server to dowmload the new firmware (whatever the number is). When I try to get into the server t says they don't recognize my id/pass combo amd have reset several times. They say if no respomse email in an hour. No response! Can anyone tell me how to get in touch with these people? I feel shafted about now and don't know what to do.David

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06-13-2008, 11:21 PM	#2
JSWolf Resident Curmudgeon Posts: 73,983 Karma: 128903378 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Well, why would you need the new Gen3 firmware when all you have is an EB1150?

06-13-2008, 11:29 PM	#3
binzer Zealot Posts: 114 Karma: 195 Join Date: Mar 2008 Location: Victoria BC, Canada Device: Cybook Gen3	He has a Cybook, he just hasn't updated his profile

06-14-2008, 12:05 AM	#4
dwbryant2000 Enthusiast Posts: 26 Karma: 10 Join Date: Jul 2007 Location: Arkansas, USA Device: ebookwise 1150, Gen 3, BEBOOK, ILIAD BOOK READER	I have both and do not know how to add the Gen 3 why does it matter I am still having thw problems with Bookeen! David

06-14-2008, 12:10 AM	#5
dwbryant2000 Enthusiast Posts: 26 Karma: 10 Join Date: Jul 2007 Location: Arkansas, USA Device: ebookwise 1150, Gen 3, BEBOOK, ILIAD BOOK READER	Ok i figured how tu update. David

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