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Old 02-13-2012, 11:25 AM   #586
AnemicOak
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It can take up to a month or more to get your refund.
Heck, with Kobo CS it can take a month or more to get any response what so ever.
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Old 02-13-2012, 12:39 PM   #587
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Heck, with Kobo CS it can take a month or more to get any response what so ever.
I got an information request the day after my initial demand, I'm still waiting for the refund
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Old 02-13-2012, 01:47 PM   #588
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Heck, with Kobo CS it can take a month or more to get any response what so ever.
Very true. Although I've never had to wait that long. I know people who have.
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Old 02-13-2012, 03:06 PM   #589
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wow! Ok, I hope this does get resolved. Thanks.
I had a situation where I accidentally managed to buy two different versions of the same book. It took a few weeks, but they did credit me for the book, which I appreciated.
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Old 02-13-2012, 03:10 PM   #590
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Very true. Although I've never had to wait that long. I know people who have.
Yes, I had one experience where the first email I sent was September of '10 and it wasn't completely resolved until May of '11. (although in that case the initial response didn't take very long)
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Old 02-14-2012, 09:33 AM   #591
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The incident that happened Friday was resolved last night
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Old 02-14-2012, 09:02 PM   #592
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I just tried both, and they worked.

You can try the codes to see if they work without actually going through with any purchases.
I've already used them, so now they tell me they have expired...

Thanks for checking.
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Old 02-17-2012, 12:47 AM   #593
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New code: feb17ca20

I'll post tomorrow about which other country codes work as well, once I buy 4-5 more books. :-)
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Old 02-17-2012, 01:04 AM   #594
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The incident that happened Friday was resolved last night
Mine claims to be, but I didn't ask for store credit, I had asked for a refund. I will be phoning them and politely and firmly asking for a real refund.

That will be the only way they will keep me as a customer, assuming they really do value my business.
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Old 02-17-2012, 01:16 AM   #595
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So much for waiting for tomorrow. I just went on a late-night (I'm on Canada's West Coast) buying spree while my girlfriend snores softly beside me in bed. :-) Variants of the feb17ca20 code that worked for me were:

feb17ca20
feb17us20
feb17uk20
feb17au20
feb17row20

"ww" didn't work, nor did "nz" (there was a code for New Zealand recently so I thought it was worth a try).
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Old 02-17-2012, 05:15 AM   #596
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Strangely, but nothing works for me - even the one that is supposed to for my geographic region - and I have had no problems so far with Kobo coupons.
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Old 02-17-2012, 10:01 AM   #597
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Originally Posted by scrapking View Post
New code: feb17ca20

I'll post tomorrow about which other country codes work as well, once I buy 4-5 more books. :-)
Adding it to the OP. When does the code expire?
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Old 02-17-2012, 10:07 AM   #598
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Adding it to the OP. When does the code expire?
My Au email says 11.59pm Feb 20th
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Old 02-17-2012, 11:59 AM   #599
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Adding it to the OP. When does the code expire?
I always seem to forget to add the expiry point, sorry. It's as another commenter said, it expires on the 20th at 23:59PM.
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Old 02-20-2012, 07:04 PM   #600
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It's back! Just like last Christmas, Kobo has a contest where you can win discount codes. Typical 10-35% off, as well as other prizes (a pack of 3 Kobo Touches, $25 cinema vouchers, etc.).

Any codes I earn but can't use I'll be happy to post here (I saw people doing that last Christmas when I read back through the archives).

Here's the link: http://contest.kobo.com/triviacontes...riviacontestCA

Note: as it did last Christmas, you must register for this contest even if you're already a registered Kobo user. I'm not sure why.
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