3G won't connect on keyboard kindle

20LEgend · 07-23-2013, 01:54 PM

Have spent two days and spoken to eight advisors at Amazon with no luck. Came to you guys as you have solved issues in the past that Amazon said couldn't be fixed.
I have a keyboard kindle, uses 3G or WiFi, software is up-to-date 3.4. I have over 2000 books, most of which I have added separately of Amazon.

The last two days, the books have not downloaded. I see them in menu>Items downloading but they don't arrive. Sent the same book to a relative's kindle that is also on my account and they got them fine.

I can no longer access kindle store either despite the 3G symbol appearing at the top and the signal bars just over half.

I have tried hard reset a number of times, nothing, and tried menu>settings>WiFi but the rescan option won't appear. Amazon got me to de-register my account but without a signal it will not let me re-register.
I really don't want to reboot to day one which was their final word.

Any advice gratefully received.

HarryT · 07-23-2013, 05:57 PM

I'm afraid that a Factory Reset does sound like the only solution. Make a copy of everything in the user partition before you do it and it shouldn't be too painful to recover from.

20LEgend · 07-24-2013, 09:45 AM

Thanks, Harry, I'll give it a go.
UPDATE: For anyone with similar issues, I did a factory restore and everything seems to be back to normal. Picked up the 3G signal immediately and it allows me to connect to my home wifi if required. Now to reload over 2000 books!

07-23-2013, 01:54 PM	#1
20LEgend Connoisseur Posts: 68 Karma: 10 Join Date: Jan 2011 Location: UK Device: kindle 3	3G won't connect on keyboard kindle Have spent two days and spoken to eight advisors at Amazon with no luck. Came to you guys as you have solved issues in the past that Amazon said couldn't be fixed. I have a keyboard kindle, uses 3G or WiFi, software is up-to-date 3.4. I have over 2000 books, most of which I have added separately of Amazon. The last two days, the books have not downloaded. I see them in menu>Items downloading but they don't arrive. Sent the same book to a relative's kindle that is also on my account and they got them fine. I can no longer access kindle store either despite the 3G symbol appearing at the top and the signal bars just over half. I have tried hard reset a number of times, nothing, and tried menu>settings>WiFi but the rescan option won't appear. Amazon got me to de-register my account but without a signal it will not let me re-register. I really don't want to reboot to day one which was their final word. Any advice gratefully received.

07-24-2013, 09:45 AM	#3
20LEgend Connoisseur Posts: 68 Karma: 10 Join Date: Jan 2011 Location: UK Device: kindle 3	Thanks, Harry, I'll give it a go. UPDATE: For anyone with similar issues, I did a factory restore and everything seems to be back to normal. Picked up the 3G signal immediately and it allows me to connect to my home wifi if required. Now to reload over 2000 books! Last edited by 20LEgend; 07-25-2013 at 07:24 AM.

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07-23-2013, 05:57 PM	#2
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	I'm afraid that a Factory Reset does sound like the only solution. Make a copy of everything in the user partition before you do it and it shouldn't be too painful to recover from.

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