back button problem

tonyofla · 12-30-2009, 04:15 AM

anyone having a problem with the back button function? Since the latest firmware upgrade I've been having a problem where the "back" function doesn't work (ie: I press the back button and nothing happens) it seems to happen after I've been on the online store. When I do a reset "back" starts working again but the problem reappears after a while.

canucken · 01-04-2010, 09:18 PM

Just spoke with Amazon and apparently (at least with ours - Kindle2) a software issue on V2.3. They're working to update it and ask us to be patient in the meantime.

pa5t0rd · 01-27-2010, 05:16 PM

I've been having a similar problem but mine also includes the previous page button acting as the 'back' button at times!

jgaiser · 01-27-2010, 11:07 PM

For me, it's a sometimes works-sometimes doesn't.

If I follow a link to a footnote, back doesn't work. Page forward, page back works fine. I've gotten into the habit of paying attention to the Location number and using Go To Location if I really want to follow a footnote.

Hope they fix it...

jfp · 02-13-2010, 10:32 AM

Our Kindle is a week old. We are having problems with the functionality of the back button. It does not work as described in the manual. If we restart the unit, it works fine, but after a while it will not "retrace" our steps. We have had to restart the unit every day or so to get the functionality back. The button itself does seem work but not as it should.

I wrote Amazon and they wanted to troubleshoot it on the phone with me. When I made the call there was no troubleshooting involved, they are sending a new one.

poohbear_nc · 02-13-2010, 11:23 AM

I've read in another forum this is a known bug - and Amazon is working on a fix to roll out. In the meantime they're simply replacing the affected units.

desertgrandma · 02-13-2010, 12:00 PM

Quote:

Originally Posted by jfp

Our Kindle is a week old. We are having problems with the functionality of the back button. It does not work as described in the manual. If we restart the unit, it works fine, but after a while it will not "retrace" our steps. We have had to restart the unit every day or so to get the functionality back. The button itself does seem work but not as it should.

I wrote Amazon and they wanted to troubleshoot it on the phone with me. When I made the call there was no troubleshooting involved, they are sending a new one.

Quote:

Originally Posted by canucken

Just spoke with Amazon and apparently (at least with ours - Kindle2) a software issue on V2.3. They're working to update it and ask us to be patient in the meantime.

Quote:

Originally Posted by pa5t0rd

I've been having a similar problem but mine also includes the previous page button acting as the 'back' button at times!

Welcome, to you new members, to MobileRead!

tlrowley · 02-13-2010, 12:35 PM

Quote:

Originally Posted by poohbear_nc

I've read in another forum this is a known bug - and Amazon is working on a fix to roll out. In the meantime they're simply replacing the affected units.

Version 2.3.3 came out today - perhaps one of things it addresses is this problem. Worth a try...

Amazon update page.

Remember if you've used either the screensaver or font hacks, you'll have to remove them before you can update. Good news is, they work after the update!!! (my poor Kindle has been rebooted 5 times today - it's beginning to think it's a Windows machine!)

lilman · 04-10-2010, 09:22 AM

Just noticed that my back button doesn't work while reading a book (kindle or pdf format). It was working in previous firmware versions, and it still works correctly while in the home screen or if I pull up the menu while reading. Hopefully the next firmware will fix it (current version is 2.3.3).

-Edit-
Nevermind, fixed it. I had tried soft restart (Home -> [Menu] -> Settings -> [Menu] -> Restart) which did not fix the problem. But after some googling I found out about hard restart (hold power switch for 30-40 seconds) and now my back button works again.

eboyhan · 04-24-2010, 05:24 AM

I have had this problem a few times. It happens when the nesting of all the positions in your documents gets really deep; there's a limit to how many pending "backs" (especially if you are in the middle of reading many books at once)it can handle; also the deeper you go the slower it gets. Syncing with Amazon repository; followed by a reset clears it up; speed improves too.

12-30-2009, 04:15 AM	#1
tonyofla Enthusiast Posts: 25 Karma: 12 Join Date: Jun 2008 Location: Dublin, Ireland. Device: Kindle Oasis	back button problem anyone having a problem with the back button function? Since the latest firmware upgrade I've been having a problem where the "back" function doesn't work (ie: I press the back button and nothing happens) it seems to happen after I've been on the online store. When I do a reset "back" starts working again but the problem reappears after a while.

04-10-2010, 09:22 AM	#9
lilman Addict Posts: 326 Karma: 960 Join Date: Jul 2009 Location: Florida, US Device: Kindle DX, iPad	Just noticed that my back button doesn't work while reading a book (kindle or pdf format). It was working in previous firmware versions, and it still works correctly while in the home screen or if I pull up the menu while reading. Hopefully the next firmware will fix it (current version is 2.3.3). -Edit- Nevermind, fixed it. I had tried soft restart (Home -> [Menu] -> Settings -> [Menu] -> Restart) which did not fix the problem. But after some googling I found out about hard restart (hold power switch for 30-40 seconds) and now my back button works again. Last edited by lilman; 04-10-2010 at 09:42 AM.

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01-04-2010, 09:18 PM	#2
canucken Junior Member Posts: 1 Karma: 10 Join Date: Jan 2010 Device: kindle2	Just spoke with Amazon and apparently (at least with ours - Kindle2) a software issue on V2.3. They're working to update it and ask us to be patient in the meantime.

01-27-2010, 05:16 PM	#3
pa5t0rd Junior Member Posts: 2 Karma: 10 Join Date: Dec 2009 Device: Kindle 2	I've been having a similar problem but mine also includes the previous page button acting as the 'back' button at times!

01-27-2010, 11:07 PM	#4
jgaiser Omnivorous Posts: 3,281 Karma: 27978909 Join Date: Feb 2008 Location: Rural NW Oregon Device: Kindle Voyage, Kindle Fire HD, Kindle 3, KPW1	For me, it's a sometimes works-sometimes doesn't. If I follow a link to a footnote, back doesn't work. Page forward, page back works fine. I've gotten into the habit of paying attention to the Location number and using Go To Location if I really want to follow a footnote. Hope they fix it...

02-13-2010, 10:32 AM	#5
jfp Junior Member Posts: 1 Karma: 10 Join Date: Feb 2010 Device: kindle 2	Our Kindle is a week old. We are having problems with the functionality of the back button. It does not work as described in the manual. If we restart the unit, it works fine, but after a while it will not "retrace" our steps. We have had to restart the unit every day or so to get the functionality back. The button itself does seem work but not as it should. I wrote Amazon and they wanted to troubleshoot it on the phone with me. When I made the call there was no troubleshooting involved, they are sending a new one.

02-13-2010, 11:23 AM	#6
poohbear_nc Now what? Posts: 58,843 Karma: 135181808 Join Date: Feb 2009 Location: Durham, NC Device: Every Kindle Ever Made & To Be Made!	I've read in another forum this is a known bug - and Amazon is working on a fix to roll out. In the meantime they're simply replacing the affected units.

04-24-2010, 05:24 AM	#10
eboyhan PandaMuse Posts: 104 Karma: 104 Join Date: Nov 2009 Location: Florida Device: kindle dx, kindle touch SO, kindle fire, kindle fire hd8.9	I have had this problem a few times. It happens when the nesting of all the positions in your documents gets really deep; there's a limit to how many pending "backs" (especially if you are in the middle of reading many books at once)it can handle; also the deeper you go the slower it gets. Syncing with Amazon repository; followed by a reset clears it up; speed improves too.

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