Troubleshooting "Access denied" when connected to computer. Virus.

Dr. Drib · 08-22-2010, 07:45 PM

What happened is that I somehow picked up a virus on my Kindle 2 that AVG detected. I moved it into the Virus Vault. It's a "Trojan Horse Generic 18.BSLT" - something about "motion open.exc." (I believe all this happened when I was demo-ing some software. I have promptly deleted it.)

My Kindle 2 works fine, in that I can read from it. However, when I plug it into my computer, I get the "access denied" message. I can still finagle my way into "Documents" by going to "Autoplay" and then clicking on "Open Folder to View Files." This is from Microsoft Explorer, by the way.

I did a reset with the power switch, to no avail.

I'm running 2.5.3 on an International Kindle 2.

I'm wondering what would happen if I installed 2.5.3 on top of 2.5.3?

Any other suggestions?

Don

aleccj1 · 08-22-2010, 07:47 PM

Quote:

Originally Posted by Dr. Drib

What happened is that I somehow picked up a virus on my Kindle 2 that AVG detected. I moved it into the Virus Vault. It's a "Trojan Horse Generic 18.BSLT" - something about "motion open.exc."

My Kindle 2 works fine, in that I can read from it. However, when I plug it into my computer, I get the "access denied" message. I can still finagle my way into "Documents" by going to "Autoplay" and then clicking on "Open Folder to View Files." This is from Microsoft Explorer, by the way.

I did a reset with the power switch, to no avail.

I'm running 2.5.3 on an International Kindle 2.

I'm wondering what would happen if I installed 2.5.3 on top of 2.5.3?

Any other suggestions?

Don

Hmm... Could the problem be with your antivirus? I've had AVG (free) before, and have always gotten false positives. You should use MSE or Avira (both free).

Dr. Drib · 08-22-2010, 08:17 PM

When I plug my Kindle into my computer and click on the icon for Kindle, I get this:

"F:\ Access is denied"

Any ideas, anyone?

Don

NiLuJe · 08-22-2010, 08:26 PM

Clean it up from a *nix based LiveCD/USB Stick. (AFAIK, there's a bunch of them made for this, with an antivirus bundled (ClamAV, probably)).

Assuming you can burn a CD/Tweak an USB stick without the world coming to an end from your OS POV

.

Dr. Drib · 08-22-2010, 08:34 PM

Quote:

Originally Posted by NiLuJe

Clean it up from a *nix based LiveCD/USB Stick. (AFAIK, there's a bunch of them made for this, with an antivirus bundled (ClamAV, probably)).

Assuming you can burn a CD/Tweak an USB stick without the world coming to an end from your OS POV

.

My sense of the issue is that there is some missing file on the Kindle. However, even when I restore that infected file back to the Kindle (from the AVG's Virus Vault, I can't open the Kindle.

It seems to me that the best way would be to install Kindle's current software version into my Kindle, assuming of course that I can load 2.5.3 on top of 2.5.3.

I've already copied my Documents folder (in other words, all my books) from my Kindle onto my laptop.

Don

NiLuJe · 08-22-2010, 08:58 PM

It sounds more like the virus is still stored somewhere on the Kindle, and as soon as Windows tries to access it, it does its nasty stuff again.

Nothing wrong with the Kindle itself, except acting as a 'host' for the virus. (The Kindle itself should be completely safe from Windows viruses, because it doesn't run Windows. And nothing you can access from the USB Mass Storage partition can have any impact on the Kindle's OS beyond resetting some UI settings and removing your books).

JSWolf · 08-22-2010, 08:59 PM

Try disabling AVG. Maybe AVG is getting in the way due to the virus.

Also, try plugging your Kindle into another Windows box and see if it works.

NiLuJe · 08-22-2010, 09:05 PM

I'd advise *against* potentially spreading the virus to another Windows box

.

That's why I talked about a *nix LiveCD. Plugging it on a Mac & removing the offending infected files should also do the trick.

darthjoey · 08-23-2010, 12:38 AM

You could try a "Reset to Factory Default" on your Kindle. Wipes everything except the firmware.

Dr. Drib · 08-23-2010, 06:18 AM

Quote:

Originally Posted by darthjoey

You could try a "Reset to Factory Default" on your Kindle. Wipes everything except the firmware.

The cover needs to be taken off for that procedure, doesn't it? (Can't remember.)

That might be the way to go. Then, I could simply update to the current version (2.5.3), and copy/paste my Documents folder back onto the Kindle. DOES THIS SOUND LIKE A GOOD IDEA, FELLOW MEMBERS?

Right now, I'm going to run an AVG check on my computer this morning to make certain that it's clean.

Don

suecsi · 08-23-2010, 06:24 AM

Reset to Factory Defaults is in the Settings Menu on the Kindle 2 - you don't need to poke about inside.

Be careful if you have hacks installed as it will appear to remove them but won't really. Though that is probably the least of your problems right now.

oorwullie · 08-23-2010, 07:24 AM

Quote:

Originally Posted by Dr. Drib

What happened is that I somehow picked up a virus on my Kindle 2 that AVG detected. I moved it into the Virus Vault. It's a "Trojan Horse Generic 18.BSLT" - something about "motion open.exc." (I believe all this happened when I was demo-ing some software. I have promptly deleted it.)

My Kindle 2 works fine, in that I can read from it. However, when I plug it into my computer, I get the "access denied" message. I can still finagle my way into "Documents" by going to "Autoplay" and then clicking on "Open Folder to View Files." This is from Microsoft Explorer, by the way.

I did a reset with the power switch, to no avail.

I'm running 2.5.3 on an International Kindle 2.

I'm wondering what would happen if I installed 2.5.3 on top of 2.5.3?

Any other suggestions?

Don

just after i got my first pc it developed a software fault and the company that supplied it said to install windows again without reformating which i did and the fault was fixed,i do not know if the kindle would be the same....hope this helps

Dr. Drib · 08-23-2010, 09:36 AM

I should mention that my other kindle - a Kindle 2 U.S. - loads up fine when I connect it to my computer. I'm presented with the Folders document, etc.

That would lead me to think that the problem is with my Kindle 2 Int. edition.

Does that assumption seem reasonable?

Don

HarryT · 08-23-2010, 10:28 AM

Quote:

Originally Posted by Dr. Drib

I should mention that my other kindle - a Kindle 2 U.S. - loads up fine when I connect it to my computer. I'm presented with the Folders document, etc.

That would lead me to think that the problem is with my Kindle 2 Int. edition.

Does that assumption seem reasonable?

Don

Yes it does. I'd go with the "Reset to Defaults" suggestion myself, and reload your books. A pain, I know, but at least you'll be sure of getting rid of whatever the problem was.

NiLuJe · 08-23-2010, 12:06 PM

Yes, the reset to factory defaults should do the trick. It's a little overkill, but it should help

.

08-22-2010, 07:45 PM	#1
Dr. Drib Grand Sorcerer Posts: 44,743 Karma: 55645321 Join Date: Jan 2007 Location: Peru Device: Kindle: Oasis 3, Voyage WiFi; Kobo: Libra 2, Aura One	"Access denied" when connected to computer. Virus. What happened is that I somehow picked up a virus on my Kindle 2 that AVG detected. I moved it into the Virus Vault. It's a "Trojan Horse Generic 18.BSLT" - something about "motion open.exc." (I believe all this happened when I was demo-ing some software. I have promptly deleted it.) My Kindle 2 works fine, in that I can read from it. However, when I plug it into my computer, I get the "access denied" message. I can still finagle my way into "Documents" by going to "Autoplay" and then clicking on "Open Folder to View Files." This is from Microsoft Explorer, by the way. I did a reset with the power switch, to no avail. I'm running 2.5.3 on an International Kindle 2. I'm wondering what would happen if I installed 2.5.3 on top of 2.5.3? Any other suggestions? Don

08-22-2010, 08:26 PM	#4
NiLuJe BLAM! Posts: 13,477 Karma: 26012494 Join Date: Jun 2010 Location: Paris, France Device: Kindle 2i, 3g, 4, 5w, PW, PW2, PW5; Kobo H2O, Forma, Elipsa, Sage, C2E	Clean it up from a nix based LiveCD/USB Stick. (AFAIK, there's a bunch of them made for this, with an antivirus bundled (ClamAV, probably)). Assuming you can burn a CD/Tweak an USB stick without the world coming to an end from your OS POV . Last edited by NiLuJe; 08-22-2010 at 08:28 PM.*

08-22-2010, 08:58 PM	#6
NiLuJe BLAM! Posts: 13,477 Karma: 26012494 Join Date: Jun 2010 Location: Paris, France Device: Kindle 2i, 3g, 4, 5w, PW, PW2, PW5; Kobo H2O, Forma, Elipsa, Sage, C2E	It sounds more like the virus is still stored somewhere on the Kindle, and as soon as Windows tries to access it, it does its nasty stuff again. Nothing wrong with the Kindle itself, except acting as a 'host' for the virus. (The Kindle itself should be completely safe from Windows viruses, because it doesn't run Windows. And nothing you can access from the USB Mass Storage partition can have any impact on the Kindle's OS beyond resetting some UI settings and removing your books). Last edited by NiLuJe; 08-22-2010 at 09:01 PM.

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08-22-2010, 08:17 PM	#3
Dr. Drib Grand Sorcerer Posts: 44,743 Karma: 55645321 Join Date: Jan 2007 Location: Peru Device: Kindle: Oasis 3, Voyage WiFi; Kobo: Libra 2, Aura One	When I plug my Kindle into my computer and click on the icon for Kindle, I get this: "F:\ Access is denied" Any ideas, anyone? Don

08-22-2010, 08:59 PM	#7
JSWolf Resident Curmudgeon Posts: 73,968 Karma: 128903250 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Try disabling AVG. Maybe AVG is getting in the way due to the virus. Also, try plugging your Kindle into another Windows box and see if it works.

08-22-2010, 09:05 PM	#8
NiLuJe BLAM! Posts: 13,477 Karma: 26012494 Join Date: Jun 2010 Location: Paris, France Device: Kindle 2i, 3g, 4, 5w, PW, PW2, PW5; Kobo H2O, Forma, Elipsa, Sage, C2E	I'd advise against potentially spreading the virus to another Windows box . That's why I talked about a *nix LiveCD. Plugging it on a Mac & removing the offending infected files should also do the trick.

08-23-2010, 12:38 AM	#9
darthjoey Enthusiast Posts: 38 Karma: 322 Join Date: May 2010 Device: Kindle 2 - International	You could try a "Reset to Factory Default" on your Kindle. Wipes everything except the firmware.

08-23-2010, 06:24 AM	#11
suecsi Rock Chick Posts: 429 Karma: 4965 Join Date: May 2009 Location: near Heathrow Device: Kindle 2i, Kindle DX, Kindle 3G	Reset to Factory Defaults is in the Settings Menu on the Kindle 2 - you don't need to poke about inside. Be careful if you have hacks installed as it will appear to remove them but won't really. Though that is probably the least of your problems right now.

08-23-2010, 09:36 AM	#13
Dr. Drib Grand Sorcerer Posts: 44,743 Karma: 55645321 Join Date: Jan 2007 Location: Peru Device: Kindle: Oasis 3, Voyage WiFi; Kobo: Libra 2, Aura One	I should mention that my other kindle - a Kindle 2 U.S. - loads up fine when I connect it to my computer. I'm presented with the Folders document, etc. That would lead me to think that the problem is with my Kindle 2 Int. edition. Does that assumption seem reasonable? Don

08-23-2010, 12:06 PM	#15
NiLuJe BLAM! Posts: 13,477 Karma: 26012494 Join Date: Jun 2010 Location: Paris, France Device: Kindle 2i, 3g, 4, 5w, PW, PW2, PW5; Kobo H2O, Forma, Elipsa, Sage, C2E	Yes, the reset to factory defaults should do the trick. It's a little overkill, but it should help .