Fictionwise support?

Thunderclap8 · 11-02-2011, 12:56 PM

Does anybody know a way to contact Fictionwise about a broken ebook? I bought a title last week that is missing almost all punctuation, so it's not exactly fun to read

I tried submitting a support request via their website but it's been days with no response. Very frustrating, so I'm hoping someone here might know an alternate way to get their attention. They don't seem to monitor their twitter account anymore, so part of me wonders if they've written off support altogether.

GeoffC · 11-02-2011, 02:09 PM

Quote:

Originally Posted by Thunderclap8

Does anybody know a way to contact Fictionwise about a broken ebook? I bought a title last week that is missing almost all punctuation, so it's not exactly fun to read

I tried submitting a support request via their website but it's been days with no response. Very frustrating, so I'm hoping someone here might know an alternate way to get their attention. They don't seem to monitor their twitter account anymore, so part of me wonders if they've written off support altogether.

You may be right, I cannot remember the last time they made any response to me ....

AnemicOak · 11-02-2011, 02:12 PM

In my experience their support has responded less and less over the past year. My past few enquiries have gone unanswered (luckily I contacted the publisher of those titles and they helped me out).

Thunderclap8 · 11-02-2011, 04:34 PM

well nuts. But at least I'm not the only one I guess! Thanks for the info, and maybe contacting the publisher is an option. Worth a shot anyway.

11-02-2011, 12:56 PM	#1
Thunderclap8 Junior Member Posts: 5 Karma: 10 Join Date: Jan 2010 Device: PRS-505	Fictionwise support? Does anybody know a way to contact Fictionwise about a broken ebook? I bought a title last week that is missing almost all punctuation, so it's not exactly fun to read I tried submitting a support request via their website but it's been days with no response. Very frustrating, so I'm hoping someone here might know an alternate way to get their attention. They don't seem to monitor their twitter account anymore, so part of me wonders if they've written off support altogether.

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11-02-2011, 02:12 PM	#3
AnemicOak Bookaholic Posts: 14,391 Karma: 54969924 Join Date: Oct 2007 Location: Minnesota Device: iPad Mini 4, AuraHD, iPhone XR +	In my experience their support has responded less and less over the past year. My past few enquiries have gone unanswered (luckily I contacted the publisher of those titles and they helped me out).

11-02-2011, 04:34 PM	#4
Thunderclap8 Junior Member Posts: 5 Karma: 10 Join Date: Jan 2010 Device: PRS-505	well nuts. But at least I'm not the only one I guess! Thanks for the info, and maybe contacting the publisher is an option. Worth a shot anyway.

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