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Old 01-21-2011, 06:47 PM   #1
nogrits4me
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Got my Sony 350 yesterday
Just wanted to say howdy. I just got my ereader yesterday I have a kindle 3. My first impression with sony customer service is mixed. I was miss informed that it could do mp3 playback. Called customer support and asked if it could do that.

The first person I talked to was really rude and treated me like I was a idiot. He told me there should be a headphone jack. Told him I didn't see one. He Told me that he couldn't help me and to call sears where I purchased it.

Talked to sears and they didn't know and told me to call sony back.

Called Sony the lady told me yes It could do mp3 playback. Then she did some more research and came back and told me it can't. Ugh!!! Sorry I just had to vent.
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Old 01-21-2011, 09:12 PM   #2
MickeyC
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Old 01-21-2011, 10:12 PM   #3
Sandra Edwards
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Welcome to MR! Wow, sorry you had such a hard time with Sony support.

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Old 01-21-2011, 11:00 PM   #4
nogrits4me
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Thanks everyone
Thanks and have a good night
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Old 01-21-2011, 11:23 PM   #5
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Old 01-22-2011, 03:50 AM   #6
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Old 01-22-2011, 04:38 AM   #7
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Good to have your company, Nogrits. Best place for Sony advice is the Sony-dedicated sub forum here. Best wishes. Neil
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Old 01-22-2011, 09:31 AM   #8
Valmore Daniels
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Old 01-22-2011, 09:44 AM   #9
Latinandgreek
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Hello, and welcome to MR!

I'm sorry to hear about your bad experience with customer service. The Sony PRS-650, 950, 600 and 505 all play mp3 files. You could try exchanging your 350 for a 650, if you really want the mp3 playing ability.
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Old 01-22-2011, 01:51 PM   #10
nogrits4me
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Thanks for making me feel welcome
I am typing this on my palm tx.
So it is a little difficult. especially with a cat sitting on my lap. trying to chew my stylis. I Know my spelling is not very good.
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Old 01-22-2011, 07:39 PM   #11
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Welcome to the forum! I absolutely love my sony, but I've never had to deal with customer service (and I don't do mp3s, really). I'm so sorry you've had rude service!
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Old 01-23-2011, 07:29 AM   #12
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