Bookeen support - Page 2

gerraldo · 10-21-2009, 11:19 PM

Quote:

Originally Posted by EowynCarter

Just a note, bookeen resently moved, i'm not sure that number is still valid, unless they ported it.

Quote:

Originally Posted by GeoffC

oh! blother - surely they would have kept it ??????

Catch me if you can...

AnemicOak · 10-21-2009, 11:20 PM

Quote:

Originally Posted by gerraldo

Catch me if you can...

Garo · 10-23-2009, 12:29 PM

Yesterday 10/22/09 Bookeen finally replied to my complaint from 9/25/09.
Frankly, I had thrown in the towel already and was looking in different direction, specifically at the new Nook from Barnes & Noble. It seems cooler and cheaper.
But still have decided to give it a shot by trying to follow their advice and asked my relative to check his broken Cybook again. After the battery was disconnected, reconnected and fully charged the device began working again! He said that he checked the contact before, so I thought the battery was fine. Apparently it was not connected properly and discharged.
Nevertheless I would expect customer support to respond before the customer gets totally frustrated after almost a month of complete silence.

Hobohodou · 10-26-2009, 04:25 PM

Okay, my query was answered quickly

Sent: Sun 10/25/09 6:50 AM
Recieved: Mon 10/26/09 5:44 AM

And they answered both of my questions...
uhm, maybe the mails need to be less of a wall of text and more structured....(coming from a wall of text master !)

MichaelGade · 10-27-2009, 07:08 AM

Ah... Bookeen and support.

Those two words does not go together.
Its like military and intelligence, or sober and Irish. Hey I'll even throw in Adobe and EPub.
'Aint no such thing.

Crusader · 10-28-2009, 02:42 PM

Just for fun I did a test of the Bookeen support inquiring about the crashing issue of the Opus and when the new firmware would be available (evil I know!).

I e-mailed them on the 20th October and got a reply today (the 28th). So from that end it doesn't seem too terrible. Slow, yes - but at least they did answer.

Oh and for those interested in the reply:

Quote:

We apologise for our late answer.

The firmware upgrade will indeed resolve this issue. Please note that our technicians are still working on the firmware upgrade, it is being finalised and will be available on bookeen.com in brief delays.

Best regards,

Bookeen Support Team

I really like the unspecified "brief delays" part.

AnemicOak · 10-28-2009, 02:57 PM

Quote:

Originally Posted by Crusader

Just for fun I did a test of the Bookeen support inquiring about the crashing issue of the Opus and when the new firmware would be available (evil I know!).

I e-mailed them on the 20th October and got a reply today (the 28th). So from that end it doesn't seem too terrible. Slow, yes - but at least they did answer.

Oh and for those interested in the reply:

I really like the unspecified "brief delays" part.

At least they emailed you back. No reply for me (same question).

T_Frain_K · 10-28-2009, 03:01 PM

Quote:

Originally Posted by AnemicOak

At least they emailed you back. No reply for me (same question).

They know we´re one big family

K-Thom · 10-28-2009, 03:32 PM

Yeah, if you know one MR member, you know'em all ...

Crusader · 10-28-2009, 03:49 PM

Quote:

Originally Posted by T_Frain_K

They know we´re one big family

They might have a backlog of e-mails regarding the same issue. To be honest I wasn't even expecting an answer based on what other people reported.

This just makes me a little bit more secure in my choice of the Opus - just a *little* bit. Who knows, perhaps by the time my Opus arrives (should be around middle November) the firmware will be out...

GeoffC · 10-30-2009, 12:29 PM

Quote:

Originally Posted by Crusader

They might have a backlog of e-mails regarding the same issue. To be honest I wasn't even expecting an answer based on what other people reported.

This just makes me a little bit more secure in my choice of the Opus - just a *little* bit. Who knows, perhaps by the time my Opus arrives (should be around middle November) the firmware will be out...

by then it should be IN !!!!

HappyMartin · 11-03-2009, 07:07 AM

Bookeen support? Is that not an oxymoron?

Truttebol · 11-04-2009, 06:28 AM

Quote:

Originally Posted by Crusader

They might have a backlog of e-mails regarding the same issue.

And they definitely must have a (e)book of english synonyms for "soon"

very soon, shortly, presently, before long, in brief delays, etcetera.

GeoffC · 11-04-2009, 06:30 AM

Quote:

Originally Posted by Truttebol

And they definitely must have a (e)book of english synonyms for "soon"

very soon, shortly, presently, before long, in brief delays, etcetera.

you've missed one ....

When we get "aroundtoit" .....

Truttebol · 11-05-2009, 04:59 AM

Quote:

Originally Posted by GeoffC

you've missed one ....

When we get "aroundtoit" .....

Thanks GeoffC, I will add it to the Bookeen English Synonyms (e)book list.

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10-23-2009, 12:29 PM	#18
Garo Junior Member Posts: 2 Karma: 10 Join Date: Oct 2009 Device: Cybook Gen3, Cybook Opus	Yesterday 10/22/09 Bookeen finally replied to my complaint from 9/25/09. Frankly, I had thrown in the towel already and was looking in different direction, specifically at the new Nook from Barnes & Noble. It seems cooler and cheaper. But still have decided to give it a shot by trying to follow their advice and asked my relative to check his broken Cybook again. After the battery was disconnected, reconnected and fully charged the device began working again! He said that he checked the contact before, so I thought the battery was fine. Apparently it was not connected properly and discharged. Nevertheless I would expect customer support to respond before the customer gets totally frustrated after almost a month of complete silence.

10-26-2009, 04:25 PM	#19
Hobohodou not such a "badguy" =/ Posts: 27 Karma: 260 Join Date: Oct 2009 Location: Edinburgh - scotland Device: Cybook Gen3/Bebook + Zune HD	Okay, my query was answered quickly Sent: Sun 10/25/09 6:50 AM Recieved: Mon 10/26/09 5:44 AM And they answered both of my questions... uhm, maybe the mails need to be less of a wall of text and more structured....(coming from a wall of text master !)

10-27-2009, 07:08 AM	#20
MichaelGade Banned Posts: 19 Karma: 262 Join Date: Oct 2009 Location: Copenhagen, Denmark Device: CyBook Gen3	Ah... Bookeen and support. Those two words does not go together. Its like military and intelligence, or sober and Irish. Hey I'll even throw in Adobe and EPub. 'Aint no such thing.

10-28-2009, 03:32 PM	#24
K-Thom The one and only Posts: 3,302 Karma: 535819 Join Date: Oct 2008 Location: Berlin, Germany Device: yup!	Yeah, if you know one MR member, you know'em all ...

11-03-2009, 07:07 AM	#27
HappyMartin Martin Kristiansen Posts: 1,546 Karma: 8480958 Join Date: Aug 2007 Location: Johannesburg Device: Kindle International Ipad 2	Bookeen support? Is that not an oxymoron?

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