New Kobo User becomes burned EX-Kobo user aka KOBO is horrible

tvuongpham · 09-15-2015, 04:53 PM

I tried. I really truly did.

To make things clear. If your hardware vendor of a consumer product is out through such a grilling process ... That is beyond acceptable. As a consumer of a semi-disposable electronic device, which is in fact a potential money maker for kobo bookstore. I am insulted.

I have my consumer rights and a hardware manufacture has their right to limit product liability.

I originally told kobo I received this item as a gift. Yes a gift to myself. I am entitled to privacy of where I choose to purchase something. It is not stolen.

Kobo corporation chooses to put their customers on the defensive and give them hostile customer service. Too many hoops.

If they, Kobo had a better device registration system like Amazon they can blacklist device my MAC address. The device MAC Addreas could be white or blacklisted as previous registered, stolen or what have you. Instead do to INEFFICIENT, ineffective system programs of device mangement. There is no true cloud management of devices en mass.

Outsourcing customer service to the Carribean islands also shows the "bottom line" operations approach to product and end user experience.

Grade F
How could this have been better lol think about the benchmark Amazon has created.

I wanted to support Kobo but it looks like I will be buying another kindle as Sony is out of the ereader business. For its date the ereader application the PRS- 5 series is way better than the Kobo. Although font control is a better but buggy experience for Kobo. The core book reading experience even with k-ePub is still buggy.

Diruuo · 09-15-2015, 05:38 PM

You already posted this in the other thread, what is the purpose of repeating yourself, essentially repeating posts within the forum?

If you are SO unhappy then stop using the devices and service. Many of us are still happy customers. While I appreciate feedback and participation, be it negative or positive, you're starting to fill the forum with the same old thing which is simply not constructive.

I wish you all the best and may you find the ereader best suited to your needs and requirements. Good luck!

the.Mtn.Man · 09-15-2015, 09:48 PM

I really have no idea what the OP is talking about. I'm guessing there's some context to his rant that I'm not familiar with.

AnemicOak · 09-15-2015, 09:56 PM

Quote:

Originally Posted by the.Mtn.Man

I really have no idea what the OP is talking about. I'm guessing there's some context to his rant that I'm not familiar with.

https://www.mobileread.com/forums/sho...d.php?t=264864

meeera · 09-16-2015, 01:24 AM

They bought a greymarket open box device, lied about it being a "gift", and threw a tantrum because Kobo is requesting a receipt and a first-born son. No, wait, just a receipt.

And Kobo is still trying to help. More power to them.

the.Mtn.Man · 09-16-2015, 07:23 AM

Quote:

Originally Posted by AnemicOak

https://www.mobileread.com/forums/sho...d.php?t=264864

Thanks. This seems to be the most salient post:

https://www.mobileread.com/forums/sho...9&postcount=32

In short, the OP bought a Kobo Aura from eBay that was explicitly advertised as "open box". The device failed after a few hours of use. He contacted Kobo customer service who did everything they could to help him despite his treating the customer service reps with contempt. Then when they asked him to produce a receipt for his purchase to ensure that the device was within the warranty period, he became downright hostile because fly-by-night sellers on eBay apparently don't issue receipts (I'm shocked).

So, OP, did you ever contact the seller and try and resolve the issue with them? Or did you just immediately cop an attitude with Kobo? Frankly, I can't imagine another company treating you any differently if you tried to get warranty work done on a device purchased from a questionable seller, especially when you don't have a proof of purchase.

tvuongpham · 09-16-2015, 12:15 PM

Quote:

Originally Posted by meeera

They bought a greymarket open box device, lied about it being a "gift", and threw a tantrum because Kobo is requesting a receipt and a first-born son. No, wait, just a receipt.

And Kobo is still trying to help. More power to them.

HOW DARE YOU CALL ME A LIAR.
IF I CHOOSE TO GIFT IT TO MYSELF I AM ENTITLED TO REMAIN PRIVATE

DONT BE A FOOL AND CAVE IN TO YOUR PRIVACY.
JUST GO AHEAD

I fully documented my purchase and am in my rights.
All digital receipts provided to KOBO.
Kobo wanted receipt from my buyer and kobo. That is absurd.
I have full return ability from reseller NO QUESTIONS.

You fail to see I tried in earnest to make kobo work. Fail for kobo
Grey market. Nope.
Assume much?
No tantrum. I don't handle "ignorance or stupidity " very well

tvuongpham · 09-16-2015, 12:22 PM

Some helpful kobo users on this public forum. Some pretty filled with assumptions

Granted I completely compared my end user experience against Sony and Amazon sorry kobo fell short. But in your little universe kobo is awesome, not so in mine. Lol

PeterT · 09-16-2015, 12:36 PM

I trust you saw the post over in your other thread

Quote:

Originally Posted by SameerH

Hi Tvuongpham,

Sounds like you are very frustrated with your recent Kobo purchase and experience. I'm very sorry about that, it's not the impression we strive to make. Please contact me at shasan at kobo dot com with your ticket number and I will see if we can make this right.

Thanks so much for trying us out, hope that we can get you up and running ASAP.

Sameer

HarryT · 09-16-2015, 12:41 PM

It seems entirely reasonable for any manufacturer to require proof of the original purchase date before undertaking a warranty repair.

the.Mtn.Man · 09-16-2015, 12:47 PM

Quote:

Originally Posted by tvuongpham

Granted I completely compared my end user experience against Sony and Amazon sorry kobo fell short.

Really? So both Sony and Amazon will provide warranty services on products purchased from questionable sources without a proof of purchase? That's pretty impressive (although I doubt it's true).

Quote:

Originally Posted by tvuongpham

All digital receipts provided to KOBO.
Kobo wanted receipt from my buyer and kobo. That is absurd.

I don't think an eBay transaction counts as a "digital receipt", especially when the product was advertised as "open box" and the seller can not provide the original bill of sale. In that case, the issue is between you and the seller and not between you and the original manufacturer.

Asking for original proof of purchase is standard practice at most companies for any warranty repair and is in no way absurd. In fact, Kobo's warranty says, "[Your] eReader must be shipped, prepaid and insured by you, in its original packaging, together with proof of purchase (i.e., a dated purchase or gift receipt)..."

JSWolf · 09-16-2015, 01:06 PM

I've not looked at my H2O to see if there is a date of manufacture, but one some electronics (like my computer monitor) have a date of manufacture printed on them someplace and as long as the warranty is good from the date of manufacture, you don't need a receipt. I had a monitor fail and I did not have the receipt, but because the date of manufacture was on the monitor and it was still within the warranty period, I was able to get it serviced.

incumbent · 09-16-2015, 01:39 PM

Quote:

Originally Posted by tvuongpham

Outsourcing customer service to the Carribean islands also shows the "bottom line" operations approach to product and end user experience.

Do you speak Japanese?

Quote:

Originally Posted by the.Mtn.Man

Really? So both Sony and Amazon will provide warranty services on products purchased from questionable sources without a proof of purchase? That's pretty impressive (although I doubt it's true).

Not a chance. At least in the case of Sony, they absolutely refuse to touch anything grey-market.

tvuongpham · 09-16-2015, 01:55 PM

Allow me to clear things up.
No questions about where item purchased. All documents provided multiple times digitally to kobo. After which I was falsely accused that the docs are forged. Furthermore nothing in online warranty from kobo.com excludes any dealer. I am a consumer I do not need to find "authenticity" stickers prior to purchasing.

But I will need to adjust my expectations based in experience. I will not support Kobo based on such experience.

Please refrain from liable comments. That would be false and a costly matter if sued for defamation of character.

Again. Please get your facts straight. I cannot deal with a company that distrusts their customers. EVEN AFTER ALL DOCUMENTS ARE INORDER.

PeterT · 09-16-2015, 02:04 PM

Will you at least have the courtesy to acknowledge the offer of assistance from Sameer?

09-15-2015, 04:53 PM	#1
tvuongpham Banned Posts: 183 Karma: 2826564 Join Date: Feb 2010 Device: Kobo Aura, Kindle Paperwhite 2nd gen, Kindle KB (dead) PRS-T1, PRS 350	New Kobo User becomes burned EX-Kobo user aka KOBO is horrible I tried. I really truly did. To make things clear. If your hardware vendor of a consumer product is out through such a grilling process ... That is beyond acceptable. As a consumer of a semi-disposable electronic device, which is in fact a potential money maker for kobo bookstore. I am insulted. I have my consumer rights and a hardware manufacture has their right to limit product liability. I originally told kobo I received this item as a gift. Yes a gift to myself. I am entitled to privacy of where I choose to purchase something. It is not stolen. Kobo corporation chooses to put their customers on the defensive and give them hostile customer service. Too many hoops. If they, Kobo had a better device registration system like Amazon they can blacklist device my MAC address. The device MAC Addreas could be white or blacklisted as previous registered, stolen or what have you. Instead do to INEFFICIENT, ineffective system programs of device mangement. There is no true cloud management of devices en mass. Outsourcing customer service to the Carribean islands also shows the "bottom line" operations approach to product and end user experience. Grade F How could this have been better lol think about the benchmark Amazon has created. I wanted to support Kobo but it looks like I will be buying another kindle as Sony is out of the ereader business. For its date the ereader application the PRS- 5 series is way better than the Kobo. Although font control is a better but buggy experience for Kobo. The core book reading experience even with k-ePub is still buggy.

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09-15-2015, 05:38 PM	#2
Diruuo Enthusiast Posts: 46 Karma: 26050 Join Date: Sep 2015 Device: Kobo Aura	You already posted this in the other thread, what is the purpose of repeating yourself, essentially repeating posts within the forum? If you are SO unhappy then stop using the devices and service. Many of us are still happy customers. While I appreciate feedback and participation, be it negative or positive, you're starting to fill the forum with the same old thing which is simply not constructive. I wish you all the best and may you find the ereader best suited to your needs and requirements. Good luck!

09-15-2015, 09:48 PM	#3
the.Mtn.Man Guru Posts: 711 Karma: 2483502 Join Date: Jul 2011 Device: Kobo Aura	I really have no idea what the OP is talking about. I'm guessing there's some context to his rant that I'm not familiar with.

09-16-2015, 01:24 AM	#5
meeera Grand Sorcerer Posts: 5,659 Karma: 66420972 Join Date: Dec 2011 Location: Australia Device: Kobo Libra 2, iPadMini4, iPad4, MBP; support other Kobo/Kindles	They bought a greymarket open box device, lied about it being a "gift", and threw a tantrum because Kobo is requesting a receipt and a first-born son. No, wait, just a receipt. And Kobo is still trying to help. More power to them.

09-16-2015, 12:22 PM	#8
tvuongpham Banned Posts: 183 Karma: 2826564 Join Date: Feb 2010 Device: Kobo Aura, Kindle Paperwhite 2nd gen, Kindle KB (dead) PRS-T1, PRS 350	Some helpful kobo users on this public forum. Some pretty filled with assumptions Granted I completely compared my end user experience against Sony and Amazon sorry kobo fell short. But in your little universe kobo is awesome, not so in mine. Lol

09-16-2015, 12:41 PM	#10
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	It seems entirely reasonable for any manufacturer to require proof of the original purchase date before undertaking a warranty repair.

09-16-2015, 01:06 PM	#12
JSWolf Resident Curmudgeon Posts: 74,015 Karma: 129333114 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	I've not looked at my H2O to see if there is a date of manufacture, but one some electronics (like my computer monitor) have a date of manufacture printed on them someplace and as long as the warranty is good from the date of manufacture, you don't need a receipt. I had a monitor fail and I did not have the receipt, but because the date of manufacture was on the monitor and it was still within the warranty period, I was able to get it serviced.

09-16-2015, 01:55 PM	#14
tvuongpham Banned Posts: 183 Karma: 2826564 Join Date: Feb 2010 Device: Kobo Aura, Kindle Paperwhite 2nd gen, Kindle KB (dead) PRS-T1, PRS 350	Allow me to clear things up. No questions about where item purchased. All documents provided multiple times digitally to kobo. After which I was falsely accused that the docs are forged. Furthermore nothing in online warranty from kobo.com excludes any dealer. I am a consumer I do not need to find "authenticity" stickers prior to purchasing. But I will need to adjust my expectations based in experience. I will not support Kobo based on such experience. Please refrain from liable comments. That would be false and a costly matter if sued for defamation of character. Again. Please get your facts straight. I cannot deal with a company that distrusts their customers. EVEN AFTER ALL DOCUMENTS ARE INORDER.

09-16-2015, 02:04 PM	#15
PeterT Grand Sorcerer Posts: 12,168 Karma: 73448616 Join Date: Nov 2007 Location: Toronto Device: Nexus 7, Clara, Touch, Tolino EPOS	Will you at least have the courtesy to acknowledge the offer of assistance from Sameer?

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