Defective Screen - White line 1 cm from top

mtech · 08-10-2006, 09:22 AM

I just received my set today. Of all things, I've got a white line permanently on, about 1 cm from the top of the screen. I don't think this is normal. Instead of dead pixels, this is worse, a whole row of pixels always on.

I don't suppose this is normal. Anyone else have this problem?

--------------
First Set in Singapore.

rlauzon · 08-10-2006, 09:31 AM

Quote:

Originally Posted by mtech

I just received my set today. Of all things, I've got a white line permanently on, about 1 cm from the top of the screen. I don't think this is normal. Instead of dead pixels, this is worse, a whole row of pixels always on.

I don't suppose this is normal. Anyone else have this problem?

Not here. I've noticed no imperfections in the screen on my iLiad.

TadW · 08-10-2006, 10:08 AM

Sorry to hear, mtech! Makes me wonder how high the failure rate is for E Ink based displays in general.

mtech · 08-10-2006, 11:54 AM

The strange thing is that the white line has disappeared, but instead, there are a few patches of "dead pixels" - some white, some black - appearing at the top right hand corner.

This reminds me of the magnetic scratch pads children used to play with. I wonder if there is a utility to wipe the screen clean once and for all.

petiteile · 08-10-2006, 12:11 PM

i have received my iliad today and i have the same problems
on the top left there is much dead pixel

i wait 5 weeks and i receive a damaged iliad

R2D2 · 08-10-2006, 07:00 PM

Quote:

Originally Posted by mtech

I wonder if there is a utility to wipe the screen clean once and for all.

Multiple shutting on and off cycles should do the trick.

mtech · 08-12-2006, 11:22 PM

I have taken a few shots of the problem.

Does anyone know whom I can call/email to get attention? Need figure out how to send it back to them for replacement.

CommanderROR · 08-13-2006, 08:55 AM

you can phone their customer support, they then give you a ticket number for further communication by email.

Do you live in the US? There is an office for the US I think, european customer support is in Germany as far as I remember. I don't have the numer ready since I had to reinstall everything and didn't save my emails. Somebody ought to know, and there should be a number on the irex website or the irexshop site (you could try the iRex forums too).

i hope you gt this fixed soon...

TadW · 08-13-2006, 09:09 AM

Check here: https://www.mobileread.com/forums/showthread.php?t=7276

+49 5241 999 723

segatang · 08-13-2006, 10:08 AM

It sounds too bad.
I guess the capsules of E-ink at the edge range were damaged by some extra loading during ship.
Hope it can be repaired soon.

08-10-2006, 09:22 AM	#1
mtech Junior Member Posts: 8 Karma: 10 Join Date: Aug 2006	Defective Screen - White line 1 cm from top I just received my set today. Of all things, I've got a white line permanently on, about 1 cm from the top of the screen. I don't think this is normal. Instead of dead pixels, this is worse, a whole row of pixels always on. I don't suppose this is normal. Anyone else have this problem? -------------- First Set in Singapore.

08-10-2006, 12:11 PM	#5
petiteile Member Posts: 16 Karma: 10 Join Date: Aug 2006	same i have received my iliad today and i have the same problems on the top left there is much dead pixel i wait 5 weeks and i receive a damaged iliad

08-12-2006, 11:22 PM	#7
mtech Junior Member Posts: 8 Karma: 10 Join Date: Aug 2006	I have taken a few shots of the problem. Does anyone know whom I can call/email to get attention? Need figure out how to send it back to them for replacement. Attached Thumbnails

08-13-2006, 10:08 AM	#10
segatang Connoisseur Posts: 98 Karma: 81 Join Date: Aug 2006 Location: Taiwan Device: Kolin i-library	It sounds too bad. I guess the capsules of E-ink at the edge range were damaged by some extra loading during ship. Hope it can be repaired soon. Last edited by segatang; 08-13-2006 at 10:10 AM.

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08-10-2006, 10:08 AM	#3
TadW Uebermensch Posts: 2,583 Karma: 1094606 Join Date: Jul 2003 Location: Italy Device: Kindle	Sorry to hear, mtech! Makes me wonder how high the failure rate is for E Ink based displays in general.

08-10-2006, 11:54 AM	#4
mtech Junior Member Posts: 8 Karma: 10 Join Date: Aug 2006	The strange thing is that the white line has disappeared, but instead, there are a few patches of "dead pixels" - some white, some black - appearing at the top right hand corner. This reminds me of the magnetic scratch pads children used to play with. I wonder if there is a utility to wipe the screen clean once and for all.

08-13-2006, 08:55 AM	#8
CommanderROR eink fanatic Posts: 2,022 Karma: 4924 Join Date: Mar 2006 Location: Germany Device: STAReBOOK, iRex Iliad, Sony 505, Kindle 2	you can phone their customer support, they then give you a ticket number for further communication by email. Do you live in the US? There is an office for the US I think, european customer support is in Germany as far as I remember. I don't have the numer ready since I had to reinstall everything and didn't save my emails. Somebody ought to know, and there should be a number on the irex website or the irexshop site (you could try the iRex forums too). i hope you gt this fixed soon...

08-13-2006, 09:09 AM	#9
TadW Uebermensch Posts: 2,583 Karma: 1094606 Join Date: Jul 2003 Location: Italy Device: Kindle	Check here: https://www.mobileread.com/forums/showthread.php?t=7276 +49 5241 999 723

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