Round 2: Calling Sony Style re: PRS-500 Firmware upgrade

AprilHare · 11-17-2009, 09:08 PM

I have rung Sony Style for a second time (note: calling toll-free US numbers via Skype is free, handy to know when you're ringing from Australia!) at about 4 PM American West Coast time.
I spoke to one Jonathon (I think that was his name) and he knew about the firmware upgrade offer. He was very clear the offer was only available within the US.
There was silence for a few moments after this.
I pleaded that I was aware that I was very far away and that I was aware that shipping costs were an issue and that I was willing to pay them, both to and from the US.
He was much more helpful after that

He took my details, promised to have someone ring back in 24 hours, and later on 48 hours, and even gave me a case number. He said he was sure that they could assist me in my particular case

The ball is rolling, can't wait for Round 3 (please don't ring at 3 AM Australian Eastern Daylight Savings, Sony, I need my beauty sleep!

)
On to the Final Round..

zelda_pinwheel · 11-17-2009, 10:17 PM

go aprilhare !!!

(i'll add my entreaty for no 3 am calls though ; that would be barbaric !)

AprilHare · 11-21-2009, 07:49 AM

Quote:

Originally Posted by zelda_pinwheel

go aprilhare !!!

(i'll add my entreaty for no 3 am calls though ; that would be barbaric !)

I'm somewhat glad they didn't I must say

I did keep my cordless phone next to my bed for two nights though!

AprilHare · 12-09-2009, 10:01 PM

My Reader is back now!

11-17-2009, 09:08 PM	#1
AprilHare Wizard Posts: 2,981 Karma: 11862367 Join Date: Apr 2008 Device: Sony Reader PRS-T2	Round 2: Calling Sony Style re: PRS-500 Firmware upgrade I have rung Sony Style for a second time (note: calling toll-free US numbers via Skype is free, handy to know when you're ringing from Australia!) at about 4 PM American West Coast time. I spoke to one Jonathon (I think that was his name) and he knew about the firmware upgrade offer. He was very clear the offer was only available within the US. There was silence for a few moments after this. I pleaded that I was aware that I was very far away and that I was aware that shipping costs were an issue and that I was willing to pay them, both to and from the US. He was much more helpful after that He took my details, promised to have someone ring back in 24 hours, and later on 48 hours, and even gave me a case number. He said he was sure that they could assist me in my particular case The ball is rolling, can't wait for Round 3 (please don't ring at 3 AM Australian Eastern Daylight Savings, Sony, I need my beauty sleep! ) On to the Final Round.. Last edited by AprilHare; 11-20-2009 at 12:41 AM. Reason: The Final Round

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11-17-2009, 10:17 PM	#2
zelda_pinwheel zeldinha zippy zeldissima Posts: 27,827 Karma: 921169 Join Date: Dec 2007 Location: Paris, France Device: eb1150 & is that a nook in her pocket, or she just happy to see you?	go aprilhare !!! (i'll add my entreaty for no 3 am calls though ; that would be barbaric !)

12-09-2009, 10:01 PM	#4
AprilHare Wizard Posts: 2,981 Karma: 11862367 Join Date: Apr 2008 Device: Sony Reader PRS-T2	My Reader is back now!

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