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Old 03-27-2012, 06:25 AM   #1
paieye
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Not responding

My KT is less than 2 months old. The screen is maddeningly unresponsive.

Tapping to turn a page and read on works for only a few pages, then either turns the page back, or produces no reaction at all. Swiping works better for page-turning, but cannot be used for making selections from Home, &c.

For that purpose, tapping or a sustained touch is necessary, but my screen makes up its own mind to which of those it will respond, or whether to respond at all.

I strongly suspect the quality of this product.
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Old 03-27-2012, 11:44 AM   #2
kaikara
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We have 2 and they both work perfectly. You may have defective hardware. If you bought it somewhere you can take it back show them what it is doing and get their opinion. Otherwise contact support.
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Old 03-27-2012, 12:02 PM   #3
paieye
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Thank you, but my experience of Support does not encourage me to be hopeful.
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Old 03-27-2012, 12:33 PM   #4
GoingDown
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Could it be messed-up database or invalid book file? Have you tried to reset it to factory defaults, and then re-applying latest update.

Then try with only one book loaded?
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Old 03-30-2012, 02:25 AM   #5
paieye
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Thank you for the suggestion, I shall try that, and report back.
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Old 04-09-2012, 04:16 PM   #6
paieye
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My apology for not coming back about this before, but the ailment seems mysteriously to have cured itself !
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