UPS -package for prs 500 does include label?

ilovereading · 05-12-2010, 03:22 AM

dear all

I read about the second firmware upgrade for the Sony PRS-500 on this forum. So far, I have received an UPS package from Sony, but not, like for the first upgrade, the link to a prepaid UPS-label. Is the procedure different this time?
Where to send it?
thank you very much
Marian

kilohertz53 · 05-12-2010, 10:35 AM

The box should contain the prepaid shipping label, plenty of bubblewrap, and instructions, which basically tell you to back up your content, pack your PRS-500 in the middle of the box, slap the prepaid label over the old label, seal it up, and either bring it to the local UPS store or call UPS for a pickup.

The second upgrade is so worth it in terms of restoring the unit's battery life, and Sony will give you a $10 credit at the Reader Store for your trouble.

If there's no label in the box, call Sony service at 877-552-7669.

ilovereading · 05-14-2010, 05:18 AM

thank you, kilohertz53. As I am in Europe and the package is with friends in teh USA, I'll ask them to make the call for me. But now I know what should have been. Thanks again.
Marian

05-12-2010, 03:22 AM	#1
ilovereading Junior Member Posts: 3 Karma: 10 Join Date: Aug 2007 Device: Sony PRS-500	UPS -package for prs 500 does include label? dear all I read about the second firmware upgrade for the Sony PRS-500 on this forum. So far, I have received an UPS package from Sony, but not, like for the first upgrade, the link to a prepaid UPS-label. Is the procedure different this time? Where to send it? thank you very much Marian

05-12-2010, 10:35 AM	#2
kilohertz53 Zealot Posts: 141 Karma: 671 Join Date: Jul 2007 Location: Harwichport, MA Device: Sony PRS-500, Sony PRS-350, Augen "The Book"	The box should contain the prepaid shipping label, plenty of bubblewrap, and instructions, which basically tell you to back up your content, pack your PRS-500 in the middle of the box, slap the prepaid label over the old label, seal it up, and either bring it to the local UPS store or call UPS for a pickup. The second upgrade is so worth it in terms of restoring the unit's battery life, and Sony will give you a $10 credit at the Reader Store for your trouble. If there's no label in the box, call Sony service at 877-552-7669. Last edited by kilohertz53; 05-12-2010 at 10:39 AM.

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05-14-2010, 05:18 AM	#3
ilovereading Junior Member Posts: 3 Karma: 10 Join Date: Aug 2007 Device: Sony PRS-500	thank you, kilohertz53. As I am in Europe and the package is with friends in teh USA, I'll ask them to make the call for me. But now I know what should have been. Thanks again. Marian

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