Help, Updating Calibre

SleepSeeker · 06-26-2011, 12:55 AM

Hi, For the last 2 updates I haven't been able to update, I have always had no problem doing so in the past and I can't figure out why these times are different. I use Windows and any help/tips would be appreciated.

When I click on the installer this popup shows up saying, "The Windows installer service could not be accessed. This can occur if the Windows installer is not correctly installed. Contact your support personnel for assistance."

I have tried uninstalling and doing a clean install. And I have tried earlier versions and well I have run out of ideas to try. So please help. Thanks!

HarryT · 06-26-2011, 02:08 AM

That error indicates that there's a problem with the Windows Installer service on your PC. It's not a Calibre problem. Check and see if the service is running.

SleepSeeker · 06-26-2011, 02:26 AM

I know it's a window problem, I'm just looking for help to fix it. I've checked the service and no it's not running, thanks for the suggestion though

HarryT · 06-26-2011, 02:37 AM

Is the service listed, but not running, or is it not listed at all? If it's there, but stopped, have you tried starting it?

SleepSeeker · 06-26-2011, 02:48 AM

It wasn't listed at all but I finally got it working though.

I found an article in microsoft about services where I could disable all the services except for microsoft. I just tried updating and it worked. Thanks for pointing in the right direction

06-26-2011, 12:55 AM	#1
SleepSeeker Member Posts: 21 Karma: 10 Join Date: Apr 2011 Device: Nook Color	Help, Updating Calibre Hi, For the last 2 updates I haven't been able to update, I have always had no problem doing so in the past and I can't figure out why these times are different. I use Windows and any help/tips would be appreciated. When I click on the installer this popup shows up saying, "The Windows installer service could not be accessed. This can occur if the Windows installer is not correctly installed. Contact your support personnel for assistance." I have tried uninstalling and doing a clean install. And I have tried earlier versions and well I have run out of ideas to try. So please help. Thanks!

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06-26-2011, 02:08 AM	#2
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	That error indicates that there's a problem with the Windows Installer service on your PC. It's not a Calibre problem. Check and see if the service is running.

06-26-2011, 02:26 AM	#3
SleepSeeker Member Posts: 21 Karma: 10 Join Date: Apr 2011 Device: Nook Color	I know it's a window problem, I'm just looking for help to fix it. I've checked the service and no it's not running, thanks for the suggestion though

06-26-2011, 02:37 AM	#4
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Is the service listed, but not running, or is it not listed at all? If it's there, but stopped, have you tried starting it?

06-26-2011, 02:48 AM	#5
SleepSeeker Member Posts: 21 Karma: 10 Join Date: Apr 2011 Device: Nook Color	It wasn't listed at all but I finally got it working though. I found an article in microsoft about services where I could disable all the services except for microsoft. I just tried updating and it worked. Thanks for pointing in the right direction

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