Applecare+

BenG · 12-03-2014, 07:45 AM

I have a 1 inch crack in my iPhone 6 screen. Does Applecare replace the phone or just replace the screen?

SCION · 12-03-2014, 09:57 AM

Quote:

Originally Posted by BenG

I have a 1 inch crack in my iPhone 6 screen. Does Applecare replace the phone or just replace the screen?

They normally just give you a refurbished/reconditioned one. You keep the balance of the warranty from the replaced device.

BenG · 12-03-2014, 01:03 PM

I just took it in to the Apple Store. They replaced the screen. It was ready in about an hour and there was no charge.

SCION · 12-03-2014, 01:10 PM

Quote:

Originally Posted by BenG

I just took it in to the Apple Store. They replaced the screen. It was ready in about an hour and there was no charge.

That's even better. No refurb!

Jessica Lares · 12-03-2014, 09:24 PM

They recently brought in machines to fix screens. If you have a hardware issue like a dead home or power button, or if your headphone jack goes dead, they'll give you a refurb.

Don't be scared of them. The insides are the bits that they refurbish. The casing and screens are all brand new and go through extra testing that the brand new ones don't.

SCION · 12-04-2014, 10:26 AM

Quote:

Originally Posted by Jessica Lares

...
Don't be scared of them. The insides are the bits that they refurbish. The casing and screens are all brand new and go through extra testing that the brand new ones don't.

I totally agree. When in the market for a new Apple product, I always check for available refurbs in the Apple Store. Significant savings and the same warranty as new. For my personal needs, paying much more for a "new" product provides no value.

12-03-2014, 07:45 AM	#1
BenG Home Guard Posts: 4,729 Karma: 86721650 Join Date: Jun 2007 Location: Alpha Ralpha Boulevard Device: Kindle Oasis 3G, iPhone 6	Applecare+ I have a 1 inch crack in my iPhone 6 screen. Does Applecare replace the phone or just replace the screen?

12-03-2014, 01:03 PM	#3
BenG Home Guard Posts: 4,729 Karma: 86721650 Join Date: Jun 2007 Location: Alpha Ralpha Boulevard Device: Kindle Oasis 3G, iPhone 6	I just took it in to the Apple Store. They replaced the screen. It was ready in about an hour and there was no charge.

12-03-2014, 09:24 PM	#5
Jessica Lares Wizard Posts: 2,240 Karma: 5759170 Join Date: Jun 2011 Location: Near Dallas, Texas, USA Device: iPad Mini, iPod Touch (5th gen)	They recently brought in machines to fix screens. If you have a hardware issue like a dead home or power button, or if your headphone jack goes dead, they'll give you a refurb. Don't be scared of them. The insides are the bits that they refurbish. The casing and screens are all brand new and go through extra testing that the brand new ones don't.