Returning a Kobo Vox

wmacphail@gmail. · 11-04-2011, 01:15 PM

I preordered a Kobo Vox.
It should have shipped on the 28th.

Instead, I get an email saying it wouldn't ship until the 7th. So, I bought a Kobo at Best Buy since they had them in stock and cancelled my order. Of course, today, Nov 4, the Kobo arrives.

I called customer support. They said I had to ship it back. I explained it was not my mistake and that they should send me a courier envelope so I don't incur any expense.

Being escalated now. Will let you know how this gets resolved.

taming · 11-04-2011, 01:31 PM

This has happened to several people--and no one had to pay for the return. Check for an earlier thread, please.

kaikara · 11-04-2011, 02:04 PM

Or you could do the simple thing and return the one that you recieved to Best Buy. If it is unopened then it shouldn't be a problem.

pokee · 11-04-2011, 02:57 PM

Quote:

Originally Posted by kaikara

Or you could do the simple thing and return the one that you recieved to Best Buy. If it is unopened then it shouldn't be a problem.

I don't think you can do this. Even if it's the same colour, I believe they all have serial numbers that are tied to the purchase...(serial number on the outside of the box).

kaikara · 11-04-2011, 04:39 PM

Quote:

Originally Posted by pokee

I don't think you can do this. Even if it's the same colour, I believe they all have serial numbers that are tied to the purchase...(serial number on the outside of the box).

There is no serial numbers listed on the receipt when you purchase in store. As long as the unit is unopened they won't care. I have done similar things with other electronic items and never had an issue.

pokee · 11-04-2011, 07:22 PM

Quote:

Originally Posted by kaikara

There is no serial numbers listed on the receipt when you purchase in store. As long as the unit is unopened they won't care. I have done similar things with other electronic items and never had an issue.

I just checked my receipt, and you're right - it looks like just the product code is on the receipt (and I am guessing the product code is different for each colour).

The only other issue: I am just wondering if the Vox that is sent from Kobo has a serial number on the invoice? Could be a warranty issue with Kobo (if they compare serial numbers for any warranty work)?

Cdesja5 · 11-04-2011, 07:30 PM

I work for one of Canada's largest retailers and I can tell you that 99% of the cash registers/sales transactions out there don't record the SIN, that's why they want you to register devices/computers/software yourself once you open them. They record the UPC code at point of sale and that's about it. Apple is somewhat different, they do record the SIN but I've talked my way out of that once by arguing a mistake was made...(my mistake actually, I brought my daughter's broken iTouch in with the receipt for mine) They fixed my issue free of charge anyways.

kikibay · 11-04-2011, 09:02 PM

Moderator told me to delete my comment because this forum doesn't support freedom of speech

dreams · 11-04-2011, 10:30 PM

Quote:

Originally Posted by kikibay

I hate Kobo! Worst company ever! BTW Darrell SUCKS big time. He has never responsed to me after the initial email!

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pokee · 11-04-2011, 11:05 PM

Quote:

Originally Posted by kikibay

I hate Kobo! Worst company ever! BTW Darrell SUCKS big time. He has never responsed to me after the initial email!

DUDE...Darrell is being BOMBARDED with emails and phone calls. The fact that he even responded to your first email is very impressive, imo.

If you're unhappy with Kobo - fine. But, don't take it out on Darrell. He's been a real help to a ton of people on this forum...

kikibay · 11-04-2011, 11:06 PM

Quote:

Originally Posted by pokee

DUDE...Darrell is being BOMBARDED with emails and phone calls. The fact that he even responded to your first email is very impressive, imo.

If you're unhappy with Kobo - fine. But, don't take it out on Darrell. He's been a real help to a ton of people on this forum...

he has never responded to me

pokee · 11-04-2011, 11:27 PM

Kikibay - PM me. I can give you his phone number. Give him a call and state your concerns. Then you can start to post some nice things about him

montsnmags · 11-05-2011, 12:32 AM

Quote:

Originally Posted by kikibay

Moderator told me to delete my comment because this forum doesn't support freedom of speech

Moderator Notice
No, you do not have any rights to "freedom of speech" here at MobileRead. This is a private community, and we REQUIRE that everybody abides by the rules of conduct laid out in our Posting Guidelines, the first rule of which is Discuss Things Politely.

Rudeness will not be tolerated.

Marc
MobileRead Moderation Team

taming · 11-05-2011, 09:02 AM

FWIW, Darrell has worked tirelessly. Maybe he had the nerve to take a couple of days off. If he is reading the forum, he may just have decided to ignore you, at this point, kikibay.

11-04-2011, 01:15 PM	#1
wmacphail@gmail. Junior Member Posts: 6 Karma: 10 Join Date: Jun 2008 Device: Sony Digital Book	Returning a Kobo Vox I preordered a Kobo Vox. It should have shipped on the 28th. Instead, I get an email saying it wouldn't ship until the 7th. So, I bought a Kobo at Best Buy since they had them in stock and cancelled my order. Of course, today, Nov 4, the Kobo arrives. I called customer support. They said I had to ship it back. I explained it was not my mistake and that they should send me a courier envelope so I don't incur any expense. Being escalated now. Will let you know how this gets resolved.

11-04-2011, 09:02 PM	#8
kikibay Banned Posts: 32 Karma: 6012 Join Date: Oct 2011 Location: New York City Device: Kindle 3G, iPhone, Kobo Vox	Moderator told me to delete my comment because this forum doesn't support freedom of speech Last edited by kikibay; 11-04-2011 at 11:22 PM.

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11-04-2011, 01:31 PM	#2
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	This has happened to several people--and no one had to pay for the return. Check for an earlier thread, please.

11-04-2011, 02:04 PM	#3
kaikara Zealot Posts: 110 Karma: 347050 Join Date: Jun 2011 Device: Kobo Glo, Kobo Touch, Kobo Vox	Or you could do the simple thing and return the one that you recieved to Best Buy. If it is unopened then it shouldn't be a problem.

11-04-2011, 07:30 PM	#7
Cdesja5 Wizard Posts: 1,117 Karma: 2094306 Join Date: Oct 2011 Location: Montreal, Canada Device: Lots and lots of electronic gadgets...	I work for one of Canada's largest retailers and I can tell you that 99% of the cash registers/sales transactions out there don't record the SIN, that's why they want you to register devices/computers/software yourself once you open them. They record the UPC code at point of sale and that's about it. Apple is somewhat different, they do record the SIN but I've talked my way out of that once by arguing a mistake was made...(my mistake actually, I brought my daughter's broken iTouch in with the receipt for mine) They fixed my issue free of charge anyways.

11-04-2011, 11:27 PM	#12
pokee Fanatic Posts: 569 Karma: 199759 Join Date: Nov 2010 Location: Vancouver, BC Device: Kobo WiFi, Kobo Glo, Kobo Vox, Samsung Galaxy S4, Samsung Tab2	Kikibay - PM me. I can give you his phone number. Give him a call and state your concerns. Then you can start to post some nice things about him

11-05-2011, 09:02 AM	#14
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	FWIW, Darrell has worked tirelessly. Maybe he had the nerve to take a couple of days off. If he is reading the forum, he may just have decided to ignore you, at this point, kikibay.

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