10-13-2011, 02:32 AM | #61 | |
Guru
Posts: 944
Karma: 1490348
Join Date: Jun 2010
Location: Norman, OK
Device: Sony PRS 350, 900, 950; Kindles (ALL of them!); Kobo Aura One
|
Quote:
|
|
10-13-2011, 09:41 AM | #62 | |
...
Posts: 226
Karma: 514506
Join Date: Sep 2011
Device: Sony PRS-T1
|
Quote:
Please let us know if you do get the issue again. I've been assuming it's a software issue based on some other forum posters who have exchanged theirs but interesting that a new device seemed to work for you. I posted on Sony's support forums, will also try live chat to see what they say. edit: Ok, just got off with Sony Live Chat and they essentially had me reset the device (holding reset button for 8 seconds) and is having me make sure unit is properly charged. Apparently should not have any problems if I do this, and recommended if I do to send it in to Sony. We'll see how this goes, but I'm not holding my breath... Last edited by log; 10-13-2011 at 07:33 PM. |
|
Advert | |
|
10-13-2011, 11:14 PM | #63 |
Junior Member
Posts: 1
Karma: 10
Join Date: Oct 2011
Device: prs600, prs650, prs-t1
|
Hi all. Stumbled across forum searching for issue that some of you are reporting. I picked up my new t1 last Thursday and have read about 3 hours on it without any problems until tonight. About one hour into reading this evening I experienced the page flips and then lockup. Reset by method others have posted. Battery still indicates full charge. My question: purchased through Best Buy. Should I try to exchange for new one or call Sony and report my issue? Never had any problems in past with my other Sony products and this of course happens to be the first time I didn't purchase through the Sony store.
|
10-14-2011, 08:32 AM | #64 |
Addict
Posts: 213
Karma: 4726
Join Date: Aug 2007
Device: sony reader
|
i tried live chat but they told me to call customer service...weren't willing to do anything via chat...his name was ROBERTO in case you get him during chat.
|
10-14-2011, 08:33 AM | #65 | |
Addict
Posts: 213
Karma: 4726
Join Date: Aug 2007
Device: sony reader
|
Quote:
|
|
Advert | |
|
10-14-2011, 09:14 AM | #66 |
Connoisseur
Posts: 53
Karma: 656
Join Date: Dec 2009
Location: TN
Device: prs 300, 600, 950, 350, & T1
|
LOG,
have you experienced any more problems since your hard reset? |
10-14-2011, 09:18 AM | #67 |
...
Posts: 226
Karma: 514506
Join Date: Sep 2011
Device: Sony PRS-T1
|
Did not have any more problems yet. FYI only got to read a little last night and during my commute this morning.
Going to try to use swipe exclusively to turn pages to and see if problem comes up again. |
10-14-2011, 09:23 AM | #68 |
Connoisseur
Posts: 53
Karma: 656
Join Date: Dec 2009
Location: TN
Device: prs 300, 600, 950, 350, & T1
|
Good luck. Hopefully, the issues are in a lot and not wide spread.
|
10-14-2011, 10:16 AM | #69 |
Guru
Posts: 822
Karma: 1341819
Join Date: Jun 2010
Location: Minnesota USA
Device: Sony 350, Sony T1, Kindle Touch, Kindle PW1
|
I just got my 3rd T1. So far it has flipped pages & froze twice. I will say it did it within the first half hour. So I reset it & it worked fine for several more hours. I was reading only the samples given. Didn't want to download a book yet.
So finally last night I bought a book from the Reader Store. And it went well for a couple of hours (I read a lot). I got through 1/3 of the book & thought, all was going to be well. NOT. It flipped pages & then froze. I finished the book with no further problems. I need to call Sony again to talk about returning this one to them instead of the one I got from Best Buy I'm suppose to. I think I'm going to give up on it for awhile. at least till they get this straightened out. |
10-14-2011, 10:36 AM | #70 |
Wizard
Posts: 1,747
Karma: 3761220
Join Date: Mar 2011
Location: Pennsylvania
Device: T1 Red, Kindle Fire, Kindle PW, PW2, Nook HD+, Kobo Mini, Aura HD
|
All these freeze-ups and page flipping, and touchscreen hangups calls out for a firmware update. I swore that both Kobo and Nook STR had similar problems when they were released this summer. I think they both had to put out updates.
|
10-14-2011, 10:42 AM | #71 |
Séduisant
Posts: 4,706
Karma: 2107018
Join Date: Jan 2010
Location: Texas, USA
Device: Boox Note Air2+; Kobo Libra2; Kindle Scribe, Oasis3; iPad Mini6
|
I'll hold off on buying due to these issues. Hopefully it'll be resolved around the Thanksgiving/Christmas shopping season.
|
10-14-2011, 10:51 AM | #72 |
Guru
Posts: 822
Karma: 1341819
Join Date: Jun 2010
Location: Minnesota USA
Device: Sony 350, Sony T1, Kindle Touch, Kindle PW1
|
I just talked with Sony Support & Sony Relations. I will be returning both SonyT1s. Norbert in Customer relations says he sees no firmware or software updates coming up. He hinted at a firmware update may be needed.
|
10-14-2011, 10:56 AM | #73 |
Wizard
Posts: 1,747
Karma: 3761220
Join Date: Mar 2011
Location: Pennsylvania
Device: T1 Red, Kindle Fire, Kindle PW, PW2, Nook HD+, Kobo Mini, Aura HD
|
Having worked in Customer Support a lot.... they would be one of the last ones to know if anything was in the pipeline. I do have the feeling, though, that a firmware upgrade would be in order. I just wish they would acknowledge it. It would make everything easier to swallow.
|
10-14-2011, 11:07 AM | #74 | ||
Guru
Posts: 711
Karma: 4033862
Join Date: Jun 2011
Device: sony prs-350
|
Quote:
Quote:
|
||
10-14-2011, 11:10 AM | #75 |
Guru
Posts: 822
Karma: 1341819
Join Date: Jun 2010
Location: Minnesota USA
Device: Sony 350, Sony T1, Kindle Touch, Kindle PW1
|
I'm not giving up on the T1 because I really do like it. It is a great little reader when it is working. I told Norbert I would be looking to buy another in a month or two.
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Help ... my new pociket edge no longer works | Soonerdunes | enTourage Archive | 3 | 05-15-2011 01:00 AM |
Handelsblatt recipe no longer works | Dereks | Recipes | 1 | 03-20-2011 07:22 PM |
Getting metadata and covers no longer works... | Ginnia | Calibre | 2 | 01-02-2011 10:40 PM |
Recipes no longer works in 0.7.9 or 0.7.10 | StormRider | Calibre | 3 | 07-24-2010 01:07 AM |
Add book regex no longer works | magphil | Calibre | 3 | 03-24-2010 03:40 PM |