How many of you have had to return/exchange your paperwhite? - Page 3

Saturday · 05-01-2013, 10:18 AM

Mine arrived with one small colour bloom which disappeared after a day or two of use. The screen was otherwise flawless, and months later I'm still perfectly satisfied with it and consider it the best reader I've ever bought.

My ex also got one with no problems.

My mother's arrived with one bright pixel, but it's in the margins and didn't bother her. I could see a colour bloom, but she couldn't see it -- my colour perception is definitely above average, so I'm not surprised it looks normal to her. It also seems to have faded a bit with time, though it hasn't disappeared completely like the one on mine did.

I think it very likely your 10-year-old would love it.

I'd have been thrilled if this was available when I was 10. (I had to make do with the torch and book under the bedcovers thing.)

discopig · 05-01-2013, 01:23 PM

Having a kindle at 10 would have been the best thing in my life, at the time.

applesauce · 05-03-2013, 07:10 AM

Mine is perfect first go. I have given it a good work out. My daughter is in love with it and is buying one this week.
I would choose the paperwhite every time. The light makes it a dream come true. Easy bed time reading.

applesauce

Rizla · 05-06-2013, 09:37 AM

More than 30% returned their PW, and more than half of those returned it more than once! That's prety scary for someone thinking of buying one. I can't dismiss them as being OCD.

I would have liked to have seen more explanation / description from the people who returned the PW.

Also I would like to see comments from users who sent one back and were satisfied with the replacement. I would like to know what the difference was.

Skydog · 05-06-2013, 01:33 PM

Quote:

Originally Posted by Rizla

More than 30% returned their PW, and more than half of t
hose returned it more than once! That's prety scary for someone thinking of buying one. I can't dismiss them as being OCD.

I would have liked to have seen more explanation / description from the people who returned the PW.

Also I would like to see comments from users who sent one back and were satisfied with the replacement. I would like to know what the difference was.

Do you have actual facts to support your statement?

Edit: If you are only referring to the poll at the beginning of this thread, keep in mind that members here on MR are a miniscule percentage of Paperwhite owners.

Yolina · 05-06-2013, 02:07 PM

Quote:

Originally Posted by Rizla

Also I would like to see comments from users who sent one back and were satisfied with the replacement. I would like to know what the difference was.

First PW: dark, murky screen; large areas of pink and green visible in pretty much any light condition; large light bleed on the left starting about 1" from the bottom and stretching about 1" in height and width.

Replacement PW: much brighter, clearer screen; some faint green but not visible in normal reading conditions (I need to crank up the light in pitch black to see it) very small light bleed on the left but as it doesn't stray into the text area, it's not distracting when reading.

Basically the first one was terrible and the replacement, although not perfect, is OK for everyday use (that's about 4 to 5 hours a day in my case). The difference between the two was huge though. And I did sent feedback to Amazon

Rizla · 05-07-2013, 04:58 AM

I ran a similar poll in the Nook forum and it returned very similar results. About 30% of users had expressed dissatisfaction serious enough to return their device. IMO the Nook lighted-screen design flaws are real and documented and serious enough to dissuade purchasing. I see no reason to treat the PW differently. Frankly, I am surprised to see the PW screen has garnered an equal level of customer dissatisfaction. It seems the wisest possible move at the moment for the user wishing to upgrade to lighted-screen tech is to wait. There is the Kobo, I suppose, but I must admit I wasn't that impressed with the device. Add to that that the light's dimmest setting is too bright, and really, one is left with little choice but to wait and see at the moment. I do appreciate that Amazon has a good returns policy, but the poll does strongly suggest the tech is not mature. There are a number of other factors I don't like about Amazon, so for now the PW gets a thumbs-down from me. At the moment there are no e-readers I want to upgrade too. Still waiting.

crich70 · 05-07-2013, 06:47 AM

I got mine as a prize from the Winter Contest here at MR and I've had no problems with it to speak of. Once or twice I have had to restart it when it froze (but I think that was me either trying to open files too quickly or too many books) but that is the only thing I've had happen even close to a problem. Of course with a built in front light she won't have to hold a flashlight up to the book to read after lights out. I know when I was a 10 yr old my mom (also a Penny) would have to tell me to "put down the book, turn off the light, and go to sleep."

Atunah · 05-07-2013, 12:27 PM

I have had 2 replacements, so total of 3 devices. I settled on the 2nd replacement.
I didn't have the issues though that many here had. I had no color blobs. No pink or green or such. My first one had a very bright "hole" smack in the middle bottom and it was not level. I mean the display was mounted on crooked. I measured 2 mm of difference from left to right. It is very annoying when you read and the font line goes downwards on the right. It was very noticeable.
The first replacement had 2 very bright light spots, one on the left bottom corner. I could actually see how the layers had separated from each other causing a glaring leak no matter the light setting. It also had a thumb size bright spot on the bottom right. Like one of the lights was like a beam and much brighter than the others. If it just had been slight, I would have dealt with it, but it was again very annoying and noticeable.

The 2nd replacement I then kept, its frame is not glued down properly and is sticking up all on the top and down the side. Hard to explain, but next to the rubber frame on the device it sticks up at the very edge. It also has the darkest smudges between the lights of all 3 devices. I decided to stick with it as customer service got a bit reluctant and after I stuck the PW into the official cover, I wasn't too worried about the frame not being glued down. I don't have to touch those areas now.

I guess I figured it has a 1 year warranty and if it comes apart, I can always call later. So far it has stayed exactly how it was and its not bothering me.

It does also have a slight tilted screen, but not as bad as the first one.

So I did settle a bit, but I don't notice anything anymore when I read now.

I just got tired of all the stress of replacing and moving books and stressing out. I just wanted to read.

But the first 2 devices, I would not have been able to deal with its defects. They were just too distracting.

HarryT · 05-07-2013, 12:35 PM

Quote:

Originally Posted by Rizla

I ran a similar poll in the Nook forum and it returned very similar results. About 30% of users had expressed dissatisfaction serious enough to return their device.

Such polls are not unbiased, by their very nature. People who have had problems are far more likely to participate in them than those who have not. It's human nature to be loud in complaint, but silent in satisfaction.

crich70 · 05-07-2013, 06:41 PM

Quote:

Originally Posted by HarryT

Such polls are not unbiased, by their very nature. People who have had problems are far more likely to participate in them than those who have not. It's human nature to be loud in complaint, but silent in satisfaction.

True. The same goes for word of mouth about businesses I think. If someone is satisfied with the service (at say a restaurant) they might pass on the suggestion to eat there to perhaps 5 people but if they are dissatisfied with the service (bad food, unpleasant waiters, dirty dishes, etc.) then they will tell just about anyone they meet how bad it was. Bad word of mouth advertizement goes faster and farther than good.

Andrew H. · 05-08-2013, 02:14 AM

Quote:

Originally Posted by Rizla

I ran a similar poll in the Nook forum

It is not a poll. It has *no* meaning other than the fact that some people who didn't like their kindles/nooks chose to respond. *Zero* meaning.

Actual polls use a representative cross-section of whatever population they are trying to sample.

Journier · 05-10-2013, 03:01 AM

I have had my paper white for about 4 months now. It has been great and have only charged it 2 or 3 times since purchasing it. I do not even see a reason to by a next generation device.

View Poll Results: Have you sent your paperwhite back for exchange or gotten your money back?
Yes...once	17	13.49%
More than once	23	18.25%
No..the pw is working great.	86	68.25%
Voters: 126. You may not vote on this poll

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05-01-2013, 10:18 AM	#31
Saturday Member Posts: 21 Karma: 489132 Join Date: Oct 2012 Location: UK Device: Kindle Voyage (3G)	Mine arrived with one small colour bloom which disappeared after a day or two of use. The screen was otherwise flawless, and months later I'm still perfectly satisfied with it and consider it the best reader I've ever bought. My ex also got one with no problems. My mother's arrived with one bright pixel, but it's in the margins and didn't bother her. I could see a colour bloom, but she couldn't see it -- my colour perception is definitely above average, so I'm not surprised it looks normal to her. It also seems to have faded a bit with time, though it hasn't disappeared completely like the one on mine did. I think it very likely your 10-year-old would love it. I'd have been thrilled if this was available when I was 10. (I had to make do with the torch and book under the bedcovers thing.)

05-01-2013, 01:23 PM	#32
discopig Book Addict Posts: 132 Karma: 1040318 Join Date: Apr 2013 Location: USA Device: Kindle Paperwhite	Having a kindle at 10 would have been the best thing in my life, at the time.

05-03-2013, 07:10 AM	#33
applesauce Addict Posts: 385 Karma: 3553492 Join Date: Apr 2012 Location: Perth Western Australia Device: kindle oasis	Mine is perfect first go. I have given it a good work out. My daughter is in love with it and is buying one this week. I would choose the paperwhite every time. The light makes it a dream come true. Easy bed time reading. applesauce

05-06-2013, 09:37 AM	#34
Rizla Member Retired Posts: 3,183 Karma: 11721895 Join Date: Nov 2010 Device: Nook STR (rooted) & Sony T2	More than 30% returned their PW, and more than half of those returned it more than once! That's prety scary for someone thinking of buying one. I can't dismiss them as being OCD. I would have liked to have seen more explanation / description from the people who returned the PW. Also I would like to see comments from users who sent one back and were satisfied with the replacement. I would like to know what the difference was.

05-07-2013, 04:58 AM	#37
Rizla Member Retired Posts: 3,183 Karma: 11721895 Join Date: Nov 2010 Device: Nook STR (rooted) & Sony T2	I ran a similar poll in the Nook forum and it returned very similar results. About 30% of users had expressed dissatisfaction serious enough to return their device. IMO the Nook lighted-screen design flaws are real and documented and serious enough to dissuade purchasing. I see no reason to treat the PW differently. Frankly, I am surprised to see the PW screen has garnered an equal level of customer dissatisfaction. It seems the wisest possible move at the moment for the user wishing to upgrade to lighted-screen tech is to wait. There is the Kobo, I suppose, but I must admit I wasn't that impressed with the device. Add to that that the light's dimmest setting is too bright, and really, one is left with little choice but to wait and see at the moment. I do appreciate that Amazon has a good returns policy, but the poll does strongly suggest the tech is not mature. There are a number of other factors I don't like about Amazon, so for now the PW gets a thumbs-down from me. At the moment there are no e-readers I want to upgrade too. Still waiting.

05-07-2013, 06:47 AM	#38
crich70 Grand Sorcerer Posts: 11,305 Karma: 43993832 Join Date: Feb 2010 Location: Monroe Wisconsin Device: K3, Kindle Paperwhite, Calibre, and Mobipocket for Pc (netbook)	I got mine as a prize from the Winter Contest here at MR and I've had no problems with it to speak of. Once or twice I have had to restart it when it froze (but I think that was me either trying to open files too quickly or too many books) but that is the only thing I've had happen even close to a problem. Of course with a built in front light she won't have to hold a flashlight up to the book to read after lights out. I know when I was a 10 yr old my mom (also a Penny) would have to tell me to "put down the book, turn off the light, and go to sleep."

05-07-2013, 12:27 PM	#39
Atunah Wizard Posts: 1,817 Karma: 23400001 Join Date: May 2012 Location: USA Device: K1/K3/BasicK Voyage/Oasis1/Oasis3	I have had 2 replacements, so total of 3 devices. I settled on the 2nd replacement. I didn't have the issues though that many here had. I had no color blobs. No pink or green or such. My first one had a very bright "hole" smack in the middle bottom and it was not level. I mean the display was mounted on crooked. I measured 2 mm of difference from left to right. It is very annoying when you read and the font line goes downwards on the right. It was very noticeable. The first replacement had 2 very bright light spots, one on the left bottom corner. I could actually see how the layers had separated from each other causing a glaring leak no matter the light setting. It also had a thumb size bright spot on the bottom right. Like one of the lights was like a beam and much brighter than the others. If it just had been slight, I would have dealt with it, but it was again very annoying and noticeable. The 2nd replacement I then kept, its frame is not glued down properly and is sticking up all on the top and down the side. Hard to explain, but next to the rubber frame on the device it sticks up at the very edge. It also has the darkest smudges between the lights of all 3 devices. I decided to stick with it as customer service got a bit reluctant and after I stuck the PW into the official cover, I wasn't too worried about the frame not being glued down. I don't have to touch those areas now. I guess I figured it has a 1 year warranty and if it comes apart, I can always call later. So far it has stayed exactly how it was and its not bothering me. It does also have a slight tilted screen, but not as bad as the first one. So I did settle a bit, but I don't notice anything anymore when I read now. I just got tired of all the stress of replacing and moving books and stressing out. I just wanted to read. But the first 2 devices, I would not have been able to deal with its defects. They were just too distracting.

05-10-2013, 03:01 AM	#43
Journier Groupie Posts: 194 Karma: 415 Join Date: Jul 2009 Location: Northern CA Device: Kindle Oasis	I have had my paper white for about 4 months now. It has been great and have only charged it 2 or 3 times since purchasing it. I do not even see a reason to by a next generation device.