Kobo screen problems

Veedeekay · 05-31-2014, 03:23 PM

Dear All, I am having a problem with my kobo screen. It has part of a book cover on it and a black small box. i tried a reset but it doesnt change anything.

I would appreciate assistance please

Thanks

Veedeekay

Dr. Drib · 05-31-2014, 03:36 PM

Sorry for the bad news, but it looks like you have a broken substrate - your screen is broken and it can't be fixed.

The screen will have to be replaced (if under warranty), or you will need to buy a new Reader.

Did you drop your Reader?

You DID invest in a protective case, didn't you?

Veedeekay · 05-31-2014, 03:43 PM

I didnt drop it and it does have a case. It was a gift so I dont have any documentation. Thanks for the help. I will read from the computer because I cant afford a new device.
Thanks again.
Veedeekay

meeera · 05-31-2014, 10:29 PM

It doesn't have to be dropped - a twisting or bending force can break it. The screen substrate is very thin glass.

05-31-2014, 03:23 PM	#1
Veedeekay Junior Member Posts: 5 Karma: 10 Join Date: May 2014 Location: South Africa Device: kobo touch	Kobo screen problems Dear All, I am having a problem with my kobo screen. It has part of a book cover on it and a black small box. i tried a reset but it doesnt change anything. I would appreciate assistance please Thanks Veedeekay Attached Thumbnails

05-31-2014, 03:43 PM	#3
Veedeekay Junior Member Posts: 5 Karma: 10 Join Date: May 2014 Location: South Africa Device: kobo touch	Kobo screen problems I didnt drop it and it does have a case. It was a gift so I dont have any documentation. Thanks for the help. I will read from the computer because I cant afford a new device. Thanks again. Veedeekay

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Kobo glo 3.2.1: PDF problems unsolved by Kobo	Hotbill	Kobo Reader	0	12-28-2012 05:31 AM
T1 screen problems ?	carpetmojo	Sony Reader	0	04-30-2012 07:54 AM
Where did my 100 Kobo ebooks go (and other Kobo problems)	Katdragon	Kobo Reader	5	03-22-2011 09:59 PM
NOOK SCREEN PROBLEMS(HELP PLEASE!!!!)	brendan5821	Barnes & Noble NOOK	8	01-22-2011 11:50 AM
PRS-650 Touch Screen problems (again)	benjaminsolah	Sony Reader	9	10-15-2010 02:22 AM

05-31-2014, 03:36 PM	#2
Dr. Drib Grand Sorcerer Posts: 44,748 Karma: 55645321 Join Date: Jan 2007 Location: Peru Device: Kindle: Oasis 3, Voyage WiFi; Kobo: Libra 2, Aura One	Sorry for the bad news, but it looks like you have a broken substrate - your screen is broken and it can't be fixed. The screen will have to be replaced (if under warranty), or you will need to buy a new Reader. Did you drop your Reader? You DID invest in a protective case, didn't you?

05-31-2014, 10:29 PM	#4
meeera Grand Sorcerer Posts: 5,659 Karma: 66420972 Join Date: Dec 2011 Location: Australia Device: Kobo Libra 2, iPadMini4, iPad4, MBP; support other Kobo/Kindles	It doesn't have to be dropped - a twisting or bending force can break it. The screen substrate is very thin glass.

Advert