Can't login to the online store :(

Valwit · 04-02-2010, 09:22 PM

i have this issue since i changed to win 7 x64: i can't login to the sotre at all. every time i try the "reader library" software crashes on fsk.dll. i can use the library as i want - works fine, as soon as i type in my email and password it starts to load the page and then crashes. i tried to reinstall several times, also with deleting the kinoma directories as meantioned in a different thread, no help. anyone else with the same problem?

Valwit · 04-02-2010, 09:57 PM

problem solved. i reseted the password for both (!) sony and adobe, set both to the same one, installed the software in xp mode - logged in - it worked.

then in 7: uninstalled, deleted all sony folders, deleted all kinoma folders (used the windows search to get them, with hidden an system files enabled). rebooted, reinstalled and it worked.

GraceKrispy · 04-03-2010, 04:24 AM

Iʻm glad you got it fixed and it works now! I had no ideas

Valwit · 04-03-2010, 08:05 AM

Quote:

Originally Posted by GraceKrispy

Iʻm glad you got it fixed and it works now! I had no ideas

yeah. seems the software it self is not well coded as errors on the server side result in a crash. i was looking for a solution for weeks, so i hope the next unlucky person finds this thread

04-02-2010, 09:22 PM	#1
Valwit Enthusiast Posts: 44 Karma: 10 Join Date: Feb 2009 Location: Ireland Device: PRS-505, Inkpad3Pro	Can't login to the online store :( i have this issue since i changed to win 7 x64: i can't login to the sotre at all. every time i try the "reader library" software crashes on fsk.dll. i can use the library as i want - works fine, as soon as i type in my email and password it starts to load the page and then crashes. i tried to reinstall several times, also with deleting the kinoma directories as meantioned in a different thread, no help. anyone else with the same problem?

04-02-2010, 09:57 PM	#2
Valwit Enthusiast Posts: 44 Karma: 10 Join Date: Feb 2009 Location: Ireland Device: PRS-505, Inkpad3Pro	problem solved. i reseted the password for both (!) sony and adobe, set both to the same one, installed the software in xp mode - logged in - it worked. then in 7: uninstalled, deleted all sony folders, deleted all kinoma folders (used the windows search to get them, with hidden an system files enabled). rebooted, reinstalled and it worked. Last edited by Valwit; 04-03-2010 at 12:30 AM.

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04-03-2010, 04:24 AM	#3
GraceKrispy It's Dr. Penguin now! Posts: 3,909 Karma: 4705733 Join Date: Jan 2009 Location: (USA) Device: iPad mini, Samsung Note 3, Sony PRS-650 (rarely used now)	Iʻm glad you got it fixed and it works now! I had no ideas