02-20-2009, 05:30 PM | #1 |
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Amazon's answer to Kindle vs airport security
Well, they got it part right. I was explicit my query. It was not MY problem.
Anyway, for clarification per Amazon Kindle support, here is their answer to "Can putting your Kindle thru the airport security machines damage it?" Just to be on the safe side, I would still read it right before, and right after going thru the process. "Hello, Thank you for contacting us regarding the possibility of damaged to your Kindle by the X-ray machinery at an airport. After researching this problem I have confirmed that this machinery does not damage the Kindle in any way. If you have any further questions or if this email did not resolve the problem you encountered you may contact Kindle support directly through phone by calling 1-866-321-8851 or using the Contact Us option in the right-hand column of our Kindle Support pages at: www.amazon.com/kindlesupport" |
02-20-2009, 05:54 PM | #2 |
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Well done Amazon
I was very unhappy with the reply I received, and shot another email back explaining why.
I've gotten a reply already.....and this one makes more sense. It doesn't sound quite so 'stock' I am more and more impressed with Amazons customer service. "Hello from Amazon.com. Customer Discussions allow you to share your questions, insights, and views about products available on Amazon.com with other customers. This means that information that is posted to a forum may or may not be accurate. To address the question about weather the post you sent us was verified, I would need that customer call in. Currently there is not a possibility of damaged to a Kindle by the X-ray machinery at an airport. After researching this I have confirmed that this machinery does not damage the Kindle in any way. If there is a problem with a Kindle or Kindle 2 Amazon.com will covered these problems with our manufacturer warranty. Thank you for writing to Amazon.com." |
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02-20-2009, 06:05 PM | #3 |
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02-20-2009, 06:06 PM | #4 | |
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Quote:
I just wanted an "official" statement for the "truth or myth" wiki! Now, another myth can be put to rest. |
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02-20-2009, 06:12 PM | #5 |
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02-20-2009, 06:21 PM | #6 |
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02-20-2009, 06:22 PM | #7 |
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Be the Wiki. You have to create an account on the Wiki. Then just go to that topic and press Edit. From there it's pretty much like the forum but you are editing/adding what is already there.
Don't worry about making a mistake... everything is tracked and versioned on the Wiki so pages can be recovered or rolled back to previous versions. BOb |
02-20-2009, 06:26 PM | #8 |
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I didn't create an account, but was able to add the info.
Would you check and see if it 'right'? Thanks. |
02-20-2009, 06:32 PM | #9 |
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02-20-2009, 06:35 PM | #10 |
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02-20-2009, 07:30 PM | #11 | |
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Quote:
Is there some type of email/confirmation system? Did you do that? I don't recall because I got an account a long time ago. BOb |
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02-20-2009, 07:33 PM | #12 |
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You can add to the page without an account. It just uses your IP address instead. I think you'll have to type in one of those wacky looking codes to prove you're not a bot before it saves the page.
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02-20-2009, 08:31 PM | #13 |
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Added to Wiki. Let me know if its okay?
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02-20-2009, 08:43 PM | #14 |
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The X-ray may not "damage" the Kindle but if you put it through too many times, it may not be able to have any more baby Kindles.
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02-20-2009, 08:48 PM | #15 |
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