Kobo Vox USB receptacle problem

vroomado · 12-27-2011, 06:45 PM

My son's Kobo Vox USB power (and data) connection works only intermittently.

With the Vox on, jiggling the adapter plug while connected to to the Vox receptacle can occasionally cause the blinking yellow light to turn green and the Vox to indicate Charging status.

The adapter appears to work; it charges other micro USB devices we have, although all of them require a lower amperage power source.

Physically the adapter cable USB plug appears a little bent, possibly due to strain from the short cable when the adapter is plugged into a wall 120V receptacle and the Vox is on the desk. The Vox receptacle may be compromised for this reason and this could be the cause.

We have not tried any other adapters at this point.

Has anyone encountered this? We're looking at returning it to the point of purchase to replace it with another Kobo Vox.

Thanks very much, Doug

pokee · 12-29-2011, 02:06 AM

This seems odd. When I charge, my light is a solid yellow, until it is charged - then it is green. I hardly ever use the USB cable (I think I've used it twice), but I've had no issues with it when plugged into my PC. I'd exchange it if it seems off...

vroomado · 12-30-2011, 04:31 PM

Thanks Pokie.

The issue was that it was not charging even with the adapter plugged in.

It appears to be a mechanical problem with the USB receptacle.

We are exchanging it for a replacement.

Doug

12-27-2011, 06:45 PM	#1
vroomado Junior Member Posts: 2 Karma: 10 Join Date: Dec 2011 Device: none	Kobo Vox USB receptacle problem My son's Kobo Vox USB power (and data) connection works only intermittently. With the Vox on, jiggling the adapter plug while connected to to the Vox receptacle can occasionally cause the blinking yellow light to turn green and the Vox to indicate Charging status. The adapter appears to work; it charges other micro USB devices we have, although all of them require a lower amperage power source. Physically the adapter cable USB plug appears a little bent, possibly due to strain from the short cable when the adapter is plugged into a wall 120V receptacle and the Vox is on the desk. The Vox receptacle may be compromised for this reason and this could be the cause. We have not tried any other adapters at this point. Has anyone encountered this? We're looking at returning it to the point of purchase to replace it with another Kobo Vox. Thanks very much, Doug

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12-29-2011, 02:06 AM	#2
pokee Fanatic Posts: 569 Karma: 199759 Join Date: Nov 2010 Location: Vancouver, BC Device: Kobo WiFi, Kobo Glo, Kobo Vox, Samsung Galaxy S4, Samsung Tab2	This seems odd. When I charge, my light is a solid yellow, until it is charged - then it is green. I hardly ever use the USB cable (I think I've used it twice), but I've had no issues with it when plugged into my PC. I'd exchange it if it seems off...

12-30-2011, 04:31 PM	#3
vroomado Junior Member Posts: 2 Karma: 10 Join Date: Dec 2011 Device: none	Thanks Pokie. The issue was that it was not charging even with the adapter plugged in. It appears to be a mechanical problem with the USB receptacle. We are exchanging it for a replacement. Doug

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