Kobo screen died after less than a month

danceswithcats · 08-09-2010, 03:39 AM

I don't think I did anything wrong, but the screen just has a black bar across the top and ghostly grid lines across the bottom third.

I contacted Borders U.S. whose reply was an apologetic shrug. I really think I bought a lemon.

Any suggestions?

sabredog · 08-09-2010, 03:49 AM

Take it back and ask for a replacement. Certainly appears as though the screen has died.

clintbradford · 08-09-2010, 04:26 AM

>> ... I contacted Borders U.S. whose reply was an apologetic shrug ...

Did you purchase it at a Borders retail store?

Did you purchase it online from Borders.com?

Are you a Borders Rewards Club member?

HarryT · 08-09-2010, 04:27 AM

Can you post a picture of the screen?

flexnib · 08-09-2010, 05:59 AM

I had a problem with my Kobo too about a month after I got it (see this picture). I brought it back to the Borders shop where I bought it here and they replaced it, no questions asked. I did have to wait a month until they got more black ones in, but I didn't mind waiting. If it's only a month old it's still under warranty, no?

the hatter · 08-09-2010, 02:20 PM

Warranty is 1 year. But that doesn't mean that Borders will replace it for you for up to 1 year. Their return policy is different from the warranty. If Borders won't help you out, then you should contact Kobo directly to see about getting a replacement.

danceswithcats · 08-10-2010, 05:09 PM

Thanks everyone.
clintbradford, I bought it from Borders online. I'm in the U.K. so I want to be sure I can return it before paying the postage.
HarryT, I'll post an image tomorrow night.

clintbradford · 08-10-2010, 07:31 PM

>> ... I bought it from Borders online ...

In the U.S. and as Borders Rewards Club members, we have SIXTY DAYS to return/exchange online Kobo purchases. I do not know the policies for Borders in your country - but I am sure they're posted on your Borders Web site.

danceswithcats · 08-11-2010, 04:19 AM

Here's a picture, just so you can share my pain.

The problem is that the choice of ereaders available in the UK is far more limited than in the US. That shouldn't matter, because of the clever internet. I just went online, found the machine I wanted and ordered it from an American company (Borders went bust this side of the Atlantic some years ago).
All wonderful until there's a problem.
I'll hassle borders again.

Solicitous · 08-11-2010, 06:57 AM

To me it looks like a broken screen given the slightly curved line near the upper right. Might be worth seeking a replacement. Some people are reporting ereaders being replaced with broken screens.

SameerH · 08-13-2010, 12:55 AM

Quote:

Originally Posted by Solicitous

To me it looks like a broken screen given the slightly curved line near the upper right. Might be worth seeking a replacement. Some people are reporting ereaders being replaced with broken screens.

Definitely under warranty. Usually store manager's discretion on whether to exchange past the exchange period. In Canada, Indigo stores have been pretty good with that, you may get the same result in Oz.

Brad Henry · 03-11-2011, 04:32 AM

My Kobo purchased in Brisbane, Australia has a dead screen, with just a half inch black line along the top. It is past the 30 day returns period for the Angus & Robertson store.

Anyone know where to send my Kobo for waranty repair ?

Is there a place within Australia ?

Carriebear · 03-11-2011, 12:31 PM

Brad,

On the Kobo website, there is a customer service number: 1-866-204-4714. Also on their website are the warranty terms that state within the 1 year warranty period, if your unit is deemed defective through a manufacturing fault (and not user fault, of course), you have the option of replacing your unit with one of equal or lesser value; or having your unit repaired with new or refurbished parts. I'd give that customer service number a call, if you can, and see what they can do for you.

Good luck

Solicitous · 03-11-2011, 04:34 PM

Brad as you bought from A&R I suggest you call them. They have a 1800 number on their website for warranty repairs.

HarryT · 03-12-2011, 05:14 AM

Quote:

Originally Posted by SameerH

Definitely under warranty. Usually store manager's discretion on whether to exchange past the exchange period. In Canada, Indigo stores have been pretty good with that, you may get the same result in Oz.

Screen breakages are not normally warranty repairs. The warranty does not cover damage caused by the user, which breakage of the screen substrate undoubtedly is. It would be like buying a glass vase, dropping it, and then taking the fragments back to the shop and requesting a replacement under warranty.

08-09-2010, 03:39 AM	#1
danceswithcats Junior Member Posts: 9 Karma: 10 Join Date: Jul 2010 Device: Kobo ereader	Kobo screen died after less than a month I don't think I did anything wrong, but the screen just has a black bar across the top and ghostly grid lines across the bottom third. I contacted Borders U.S. whose reply was an apologetic shrug. I really think I bought a lemon. Any suggestions?

08-11-2010, 04:19 AM	#9
danceswithcats Junior Member Posts: 9 Karma: 10 Join Date: Jul 2010 Device: Kobo ereader	Here's a picture, just so you can share my pain. The problem is that the choice of ereaders available in the UK is far more limited than in the US. That shouldn't matter, because of the clever internet. I just went online, found the machine I wanted and ordered it from an American company (Borders went bust this side of the Atlantic some years ago). All wonderful until there's a problem. I'll hassle borders again. Last edited by danceswithcats; 08-11-2010 at 04:23 AM. Reason: image not showing in post.

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08-09-2010, 03:49 AM	#2
sabredog Geographically Restricted Posts: 2,629 Karma: 14933353 Join Date: Dec 2008 Location: Perth, Australia Device: Sony PRS-T3, Kindle Voyage, iPad Air2, Nexus7v2	Take it back and ask for a replacement. Certainly appears as though the screen has died.

08-09-2010, 04:26 AM	#3
clintbradford Older ... slower ... Posts: 450 Karma: 1924 Join Date: Jun 2010 Location: Jurupa Valley CA US Device: Kobo, Kindles 2/3/Keyboard/Fire/Fire HD, HDX.	>> ... I contacted Borders U.S. whose reply was an apologetic shrug ... Did you purchase it at a Borders retail store? Did you purchase it online from Borders.com? Are you a Borders Rewards Club member?

08-09-2010, 04:27 AM	#4
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Can you post a picture of the screen?

08-09-2010, 05:59 AM	#5
flexnib Member Posts: 19 Karma: 12 Join Date: Jul 2010 Location: Perth, Western Australia Device: iPad, Sony PRS-T2, PRS 950, PRS 350	I had a problem with my Kobo too about a month after I got it (see this picture). I brought it back to the Borders shop where I bought it here and they replaced it, no questions asked. I did have to wait a month until they got more black ones in, but I didn't mind waiting. If it's only a month old it's still under warranty, no?

08-09-2010, 02:20 PM	#6
the hatter Enthusiast Posts: 28 Karma: 9422 Join Date: Jun 2010 Device: Kobo	Warranty is 1 year. But that doesn't mean that Borders will replace it for you for up to 1 year. Their return policy is different from the warranty. If Borders won't help you out, then you should contact Kobo directly to see about getting a replacement.

08-10-2010, 05:09 PM	#7
danceswithcats Junior Member Posts: 9 Karma: 10 Join Date: Jul 2010 Device: Kobo ereader	Thanks everyone. clintbradford, I bought it from Borders online. I'm in the U.K. so I want to be sure I can return it before paying the postage. HarryT, I'll post an image tomorrow night.

08-10-2010, 07:31 PM	#8
clintbradford Older ... slower ... Posts: 450 Karma: 1924 Join Date: Jun 2010 Location: Jurupa Valley CA US Device: Kobo, Kindles 2/3/Keyboard/Fire/Fire HD, HDX.	>> ... I bought it from Borders online ... In the U.S. and as Borders Rewards Club members, we have SIXTY DAYS to return/exchange online Kobo purchases. I do not know the policies for Borders in your country - but I am sure they're posted on your Borders Web site.

08-11-2010, 06:57 AM	#10
Solicitous Wizard Posts: 1,434 Karma: 1525776 Join Date: Aug 2009 Location: TAS, Australia Device: Astak Pocket Pro (Black), 2 x Kindle WiFi (Graphite), iPod Touch 4G	To me it looks like a broken screen given the slightly curved line near the upper right. Might be worth seeking a replacement. Some people are reporting ereaders being replaced with broken screens.

03-11-2011, 04:32 AM	#12
Brad Henry Junior Member Posts: 1 Karma: 10 Join Date: Mar 2011 Device: kobo	My Kobo purchased in Brisbane, Australia has a dead screen, with just a half inch black line along the top. It is past the 30 day returns period for the Angus & Robertson store. Anyone know where to send my Kobo for waranty repair ? Is there a place within Australia ?

03-11-2011, 12:31 PM	#13
Carriebear Polar Bear Posts: 86 Karma: 48314 Join Date: Mar 2011 Location: Georgia, USA Device: Nook Color (rooted), iPod Touch (jailbroken)	Brad, On the Kobo website, there is a customer service number: 1-866-204-4714. Also on their website are the warranty terms that state within the 1 year warranty period, if your unit is deemed defective through a manufacturing fault (and not user fault, of course), you have the option of replacing your unit with one of equal or lesser value; or having your unit repaired with new or refurbished parts. I'd give that customer service number a call, if you can, and see what they can do for you. Good luck

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03-11-2011, 04:34 PM	#14
Solicitous Wizard Posts: 1,434 Karma: 1525776 Join Date: Aug 2009 Location: TAS, Australia Device: Astak Pocket Pro (Black), 2 x Kindle WiFi (Graphite), iPod Touch 4G	Brad as you bought from A&R I suggest you call them. They have a 1800 number on their website for warranty repairs.