Glo Kobo Glo Issues With Mac

Joseph R · 05-11-2013, 05:29 PM

I took advantage of a sale at Best Buy (Free Sleepcover with a new Kobo Glo) and pulled the trigger. However, I am having issues getting my Kobo recognized by my Mac. When I connect it with a USB cable ( I have tried many different ones), My Mac (MBP 15" retina OSX 10.8.3) does not recognize it as a valid drive : "The file system is not readable."

I have contact Kobo about it. They took my information down and my screenshots.

As anyone else had that issue? If so, was it solved?

I kept the receipt nearby, just in case.

I know that there is another thread about it : https://www.mobileread.com/forums/sho...t=kobo+glo+mac But it's quite old and outdated.

pidgeon92 · 05-11-2013, 08:30 PM

Do you have another computer you can attach it to, just to see if that one recognizes it? At least then you can attribute it to a computer issue vs. a Kobo issue.

meeera · 05-11-2013, 09:41 PM

I've had no problems at all using my Glo with my Mac (also on 10.8.3). If you've also tried using a different USB port as well as various cables, I'd be taking it back to the shop for an exchange.

david_e · 05-11-2013, 11:48 PM

No problems here, either.

Joseph R · 05-12-2013, 12:00 PM

Thanks for all the replies!

Guess the one I have is a dud!

PeterT · 05-12-2013, 12:49 PM

Have you tried a factory reset and/or a reformat of the mounted drive? Either it fixes it, or you were going to be returning it in any case for a replacement....

pidgeon92 · 05-12-2013, 03:18 PM

Quote:

Originally Posted by Joseph R

Guess the one I have is a dud!

No way to be sure until you try it on a different computer. It could simply be a driver issue.

Joseph R · 05-12-2013, 05:25 PM

PeterT

I did, but no changes: Still cannot read it.

pidgeon92

It works fine on my Windows PC when I tried it this morning. I figure it's something with the Mac, either USB ports or software related.

pidgeon92 · 05-12-2013, 05:47 PM

I see you use calibre. I'm curious as to whether calibre can see the Kobo?

Joseph R · 05-13-2013, 12:35 AM

On the Mac, No. On the PC, no issue there.

pidgeon92 · 05-13-2013, 02:35 PM

Do you have an SD card in the Kobo?

Joseph R · 05-13-2013, 06:29 PM

Yes, I do. That is what I am using to put epubs on it.

pidgeon92 · 05-13-2013, 09:09 PM

Have you tried removing the card and checking if the Mac can mount the Kobo drive without the SD card involved?

Joseph R · 05-13-2013, 11:43 PM

I did with the SD card and without and launched the disk utility: these are my results:

kevenv · 05-14-2013, 09:32 AM

It recognizes your Kobo reader just fine from the looks of it. The problem was/is your uSD card. Did you repair it?

05-11-2013, 05:29 PM	#1
Joseph R Zealot Posts: 136 Karma: 2137000 Join Date: Aug 2011 Location: Calgary, Alberta Device: iPad, Kobo Glo HD	Kobo Glo Issues With Mac I took advantage of a sale at Best Buy (Free Sleepcover with a new Kobo Glo) and pulled the trigger. However, I am having issues getting my Kobo recognized by my Mac. When I connect it with a USB cable ( I have tried many different ones), My Mac (MBP 15" retina OSX 10.8.3) does not recognize it as a valid drive : "The file system is not readable." I have contact Kobo about it. They took my information down and my screenshots. As anyone else had that issue? If so, was it solved? I kept the receipt nearby, just in case. I know that there is another thread about it : https://www.mobileread.com/forums/sho...t=kobo+glo+mac But it's quite old and outdated. Attached Thumbnails Last edited by Joseph R; 05-11-2013 at 05:52 PM.

05-13-2013, 11:43 PM	#14
Joseph R Zealot Posts: 136 Karma: 2137000 Join Date: Aug 2011 Location: Calgary, Alberta Device: iPad, Kobo Glo HD	I did with the SD card and without and launched the disk utility: these are my results: Attached Thumbnails

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05-11-2013, 08:30 PM	#2
pidgeon92 Wizard Posts: 3,144 Karma: 8426142 Join Date: Jun 2008 Location: Chicago, IL Device: Kindle PW2, Kindle Voyage, Kindle DXG, Boox M90, Kobo Aura HD	Do you have another computer you can attach it to, just to see if that one recognizes it? At least then you can attribute it to a computer issue vs. a Kobo issue.

05-11-2013, 09:41 PM	#3
meeera Grand Sorcerer Posts: 5,659 Karma: 66420972 Join Date: Dec 2011 Location: Australia Device: Kobo Libra 2, iPadMini4, iPad4, MBP; support other Kobo/Kindles	I've had no problems at all using my Glo with my Mac (also on 10.8.3). If you've also tried using a different USB port as well as various cables, I'd be taking it back to the shop for an exchange.

05-11-2013, 11:48 PM	#4
david_e Seriously? Posts: 529 Karma: 3347562 Join Date: Nov 2010 Device: Kobo Aura HD, Kobo Mini, iWhatever	No problems here, either.

05-12-2013, 12:00 PM	#5
Joseph R Zealot Posts: 136 Karma: 2137000 Join Date: Aug 2011 Location: Calgary, Alberta Device: iPad, Kobo Glo HD	Thanks for all the replies! Guess the one I have is a dud!

05-12-2013, 12:49 PM	#6
PeterT Grand Sorcerer Posts: 12,167 Karma: 73448616 Join Date: Nov 2007 Location: Toronto Device: Nexus 7, Clara, Touch, Tolino EPOS	Have you tried a factory reset and/or a reformat of the mounted drive? Either it fixes it, or you were going to be returning it in any case for a replacement....

05-12-2013, 05:25 PM	#8
Joseph R Zealot Posts: 136 Karma: 2137000 Join Date: Aug 2011 Location: Calgary, Alberta Device: iPad, Kobo Glo HD	PeterT I did, but no changes: Still cannot read it. pidgeon92 It works fine on my Windows PC when I tried it this morning. I figure it's something with the Mac, either USB ports or software related.

05-12-2013, 05:47 PM	#9
pidgeon92 Wizard Posts: 3,144 Karma: 8426142 Join Date: Jun 2008 Location: Chicago, IL Device: Kindle PW2, Kindle Voyage, Kindle DXG, Boox M90, Kobo Aura HD	I see you use calibre. I'm curious as to whether calibre can see the Kobo?

05-13-2013, 12:35 AM	#10
Joseph R Zealot Posts: 136 Karma: 2137000 Join Date: Aug 2011 Location: Calgary, Alberta Device: iPad, Kobo Glo HD	On the Mac, No. On the PC, no issue there.

05-13-2013, 02:35 PM	#11
pidgeon92 Wizard Posts: 3,144 Karma: 8426142 Join Date: Jun 2008 Location: Chicago, IL Device: Kindle PW2, Kindle Voyage, Kindle DXG, Boox M90, Kobo Aura HD	Do you have an SD card in the Kobo?

05-13-2013, 06:29 PM	#12
Joseph R Zealot Posts: 136 Karma: 2137000 Join Date: Aug 2011 Location: Calgary, Alberta Device: iPad, Kobo Glo HD	Yes, I do. That is what I am using to put epubs on it.

05-13-2013, 09:09 PM	#13
pidgeon92 Wizard Posts: 3,144 Karma: 8426142 Join Date: Jun 2008 Location: Chicago, IL Device: Kindle PW2, Kindle Voyage, Kindle DXG, Boox M90, Kobo Aura HD	Have you tried removing the card and checking if the Mac can mount the Kobo drive without the SD card involved?

05-14-2013, 09:32 AM	#15
kevenv Enthusiast Posts: 42 Karma: 178980 Join Date: Dec 2012 Device: Kobo Touch	It recognizes your Kobo reader just fine from the looks of it. The problem was/is your uSD card. Did you repair it?