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Old 10-20-2012, 11:14 PM   #1
veryczn
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Unhappy Pls help! Kindle keyboard does Not boot!

My kindle cannot boot now. When I charge it with USB,the kindle has a orange light. But when i try to pull the power button, it does not turn into green and the screen is completely white.i tried to pull the power button for more than 30 seconds, but it does not work at all.
Please help!
But i can access kindle's basic hardware info such as the Mac address of wifi using k3flasher's info command.
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Old 10-20-2012, 11:25 PM   #2
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Originally Posted by veryczn View Post
My kindle cannot boot now. When I charge it with USB,the kindle has a orange light. But when i try to pull the power button, it does not turn into green and the screen is completely white.i tried to pull the power button for more than 30 seconds, but it does not work at all.
Please help!
But i can access kindle's basic hardware info such as the Mac address of wifi using k3flasher's info command.
Try holding the power button longer until the whole kindle screen blinks black and then goes back to white. Then wait about a minute and the kindle reboots. If that doesn't work, I'd give Kindle CS a call. Good luck.
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Old 10-20-2012, 11:41 PM   #3
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Charge it for 24 hours then give it another try
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Old 10-21-2012, 12:14 AM   #4
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Originally Posted by sparklemotion View Post
Try holding the power button longer until the whole kindle screen blinks black and then goes back to white. Then wait about a minute and the kindle reboots. If that doesn't work, I'd give Kindle CS a call. Good luck.
Thanks for suggestion. I tried to hold the power button for more than 30 secs but nothing happens to neither the screen nor the light.
BTW: When I charge the kindle and hold the button ,the orange light turns off.
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Old 10-21-2012, 12:19 AM   #5
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Charge it for 24 hours then give it another try
Does the battery really needs so much time to be charged?
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Old 10-21-2012, 12:20 AM   #6
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Sorry that didn't help, veryczn. Have you tried calling Kindle Customer Service? Just make sure you call Kindle Customer Service, it's better than calling regular Amazon CS. They're very helpful. Good luck.
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Old 10-21-2012, 12:27 AM   #7
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Sorry that didn't help, veryczn. Have you tried calling Kindle Customer Service? Just make sure you call Kindle Customer Service, it's better than calling regular Amazon CS. They're very helpful. Good luck.
Thanks. But I am in China so kindle CS does not work.
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Old 10-21-2012, 12:36 AM   #8
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Thanks. But I am in China so kindle CS does not work.
I'm in Hong Kong and have contacted Kindle CS, it really does work, try the chat function or the call back function. For Kindle customer service to call you back you need a landline number though, it won't work with a mobile number.
Good luck.
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Old 10-21-2012, 01:43 AM   #9
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I'm in Hong Kong and have contacted Kindle CS, it really does work, try the chat function or the call back function. For Kindle customer service to call you back you need a landline number though, it won't work with a mobile number.
Good luck.
I am in the main Land of china. So it's quite different form hong kong. It is almost impossible to contact kindle cs.
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Old 10-21-2012, 01:46 AM   #10
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I noticed that the Kindle turns off the light when I charge It for 20 mins. I wondered if it's a battery issue.
I finished https://wiki.mobileread.com/wiki/K3noobdebrickatk ,and kindle never starts.
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Old 10-21-2012, 01:41 PM   #11
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Could be as simple as the USB is not charging the Kindle. Get a USB wall charger, and charge the Kindle that way instead of using your computer's USB port.
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