Infinite Loop During Software Upgrade

ApplebyCollege · 04-09-2010, 08:36 AM

(I've already submitted a ticket on this, just wanting to know if others have had this problem)

I started the update process yesterday at 3 pm. During the process the eDGe rebooted (expected) and went to the screen that says "Updating Software... Please don't turn off..." This morning at 8am the unit is still in this mode.

I tried to reboot by pulling the battery, but it does not come out of this mode. Every 30 or so seconds, there appears to be a faint static "click" from the speaker.

Am I alone in this? What has worked for others?

Thanks.

shawn · 04-13-2010, 07:38 PM

I also get this problem. Have you resolved it?

Snow · 04-13-2010, 08:01 PM

Shawn, I believe borisb meant techsupport@entourageedge.com, the phone number he supplied is the correct one. borisb, you're losing your eDGe! :P

shawn · 04-13-2010, 08:43 PM

Thank you, borisb and Snow. I also submitted a ticket. Until tomorrow morning if there is no reply, I will call them.

04-09-2010, 08:36 AM	#1
ApplebyCollege Edge User	Infinite Loop During Software Upgrade (I've already submitted a ticket on this, just wanting to know if others have had this problem) I started the update process yesterday at 3 pm. During the process the eDGe rebooted (expected) and went to the screen that says "Updating Software... Please don't turn off..." This morning at 8am the unit is still in this mode. I tried to reboot by pulling the battery, but it does not come out of this mode. Every 30 or so seconds, there appears to be a faint static "click" from the speaker. Am I alone in this? What has worked for others? Thanks.

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04-13-2010, 07:38 PM	#2
shawn Edge User	I also get this problem. Have you resolved it?

04-13-2010, 08:01 PM	#3
Snow Edge User	Shawn, I believe borisb meant techsupport@entourageedge.com, the phone number he supplied is the correct one. borisb, you're losing your eDGe! :P

04-13-2010, 08:43 PM	#4
shawn Edge User	Thank you, borisb and Snow. I also submitted a ticket. Until tomorrow morning if there is no reply, I will call them.

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