SD Card Troubleshooting - Page 2

Slava · 10-12-2006, 03:33 PM

You will need SD card reader. They are cheap, convenient and usully faster to transfer files.

Here is quote from CONNECT Help:

Quote:

Q. A compatible memory card cannot be recognized.
A. A compatible memory card which is not formatted in FAT may not be recognized by CONNECT Reader.
When formatting a compatible memory card, format it using the formatter supplied with the compatible memory card, or using Windows Explorer, specifying FAT.

NatCh · 10-12-2006, 03:43 PM

Be sure to copy any files off your card before you format it, 'cause they'll all go bye-bye if you don't.

To format, just right-click on the drive icon (whichever one your card shows up as) and choose format. Under the File System option, choose an FAT option, and then let it run. You can add a label there too, if you like.

Do be sure you select the right drive!

sloc187 · 10-12-2006, 04:30 PM

Thanks guys, I will try that tonight when I get home.

sloc187 · 10-12-2006, 07:28 PM

Sorry guys, it didn't work. I reformatted the Patriot SD card from FAT32 to FAT. Continued getting the same aggravating result. When the Connect software does recognize the card, it puts a separate device icon in the list on the left-hand side, but doesn't give it a name like the Connect help info says it will. When I click on the icon, my computer freezes. I've rebooted my computer and reset the Reader resulting in no change. Any suggestions?

NatCh · 10-12-2006, 07:33 PM

FAT32 should have worked just fine, my SanDisk is FAT32....

I'm fresh out of ideas. I know some folks had reported issues with some less well known brands of card, but that's more of a guess than anything.

sloc187 · 10-12-2006, 07:41 PM

Yeah, I wish they would just come out and say which brands are compatible. As it is, there's too much guesswork involved. Thanks for your help!

NatCh · 10-13-2006, 12:03 AM

Theoretically, they should all be compatible, if everyone is complying with the standard properly. Since it seems to be the off brands that have issues, my nasty suspicious mind wonders if the lack isn't on the part of the cards.

sloc187 · 10-13-2006, 08:53 AM

Well, Sony does specify that compatible cards work. May be a way for Sony to increase their bottom line.

Xtremegene · 10-13-2006, 11:32 AM

My frustration towards Sony would go up tenfold if that was an intentional action on their part. I wonder if any Memory Stick users are experiencing similar issues.

I obviously don't know much about the SD card spec, but it vastly confuses me on why different devices that are supposed to support the same standard (SD) apparently don't do so. I could see why there might be an issue with >2GB cards (as that is apparently governed by a newer SD spec), but AFAIK all older SD cards should be swell.

NatCh · 10-13-2006, 11:46 AM

Quote:

Originally Posted by Xtremegene

My frustration towards Sony would go up tenfold if that was an intentional action on their part. I wonder if any Memory Stick users are experiencing similar issues.

I don't think there are any off-brand Memory sticks out there. I know that SanDisk has made them, but they're hardly an off-brand.

It wouldn't bother me at all if Sony intentionally decided that they weren't going to chase their tails trying to support every "SD" card out there that deviated in some small way from the standard.

It would bug me, a lot, to discover that the card I bought believing it was an SD card didn't quite comply with those same standards. If it can't be used in all SD devices then is it really an SD card?

Is it the Reader that isn't complying, or the card? The card would make more sense to me, the Reader isn't the first thing Sony has put an SD slot on, some of their newer laptops have them too. I don't assume that my laptop is at fault when some media or other doesn't want to talk to it, I usually assume (correctly or incorrectly) that it's a problem with the media itself, especially if the hardware is behaving itself otherwise.

I don't know anything about the cards we're discussing, however, so unless somebody else does and would care to comment, then for me this discussion is all hypothetical in the first place.

I suspect the "compatible cards" clause is a CYA move for those cards that don't meet the SD standard.

sloc187 · 10-13-2006, 12:48 PM

I don't know if the problem is with the Reader or the card. I called Sony customer service last night, but the person I spoke with couldn't help. She did state that there wouldn't be a problem using the Memory Stick Pro. She said that someone from Sony with more experience with the Reader would give me a call in a couple of days (there's probably about a 50% likelihood of that actually happening, I would say).

Likewise, I wouldn't have a problem with only Sony SD cards and memory sticks working with the Reader if they would come out and tell you openly. Throwing away money on another brand that I later find out is worthless -- I don't really appreciate that.

NatCh · 10-13-2006, 12:54 PM

I can vouch for SanDisk, and whatever brand that Palm puts their labels on. I think we found on another thread that the big names worked fine: SanDisk, Lexar, etc. I'd jump over there to verify, though.

tekchic · 10-13-2006, 01:11 PM

My Sandisk mini-SD and my Lexar 1gig SD both work in the Reader. My generic "Danelec" 512mb SD card does not work in the Reader. I've seen this before, where certain devices "like" certain cards better than others. Usually I've seen with SanDisk/Lexar, you know it'll work in most readers/devices.

sloc187 · 10-14-2006, 05:16 PM

I just wanted to let everyone who helped me out here, and anyone reading this in the future with the same problem, that a Sandisk SD card worked in my finicky Sony Reader. Thanks for everyone who helped me here!

NatCh · 10-14-2006, 09:59 PM

Glad you got a resolution, sloc187! Thanks for letting us know.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Troubleshooting: Kindle 3 now has amnesia	dpettman	Amazon Kindle	5	10-13-2010 02:10 AM
Troubleshooting	miklizro	Astak EZReader	28	08-23-2010 08:21 PM
enTourage eDGe Troubleshooting	Batman Jr.	enTourage eDGe	4	03-01-2010 01:47 PM
Troubleshooting (device crash)	language gamer	PocketBook	6	01-03-2010 12:24 AM
PocketNews troubleshooting	Francesco	PocketBook	0	11-22-2009 01:36 AM

10-12-2006, 03:43 PM	#17
NatCh Gizmologist Posts: 11,615 Karma: 929550 Join Date: Jan 2006 Location: Republic of Texas Embassy at Jackson, TN Device: Pocketbook Touch HD3	Be sure to copy any files off your card before you format it, 'cause they'll all go bye-bye if you don't. To format, just right-click on the drive icon (whichever one your card shows up as) and choose format. Under the File System option, choose an FAT option, and then let it run. You can add a label there too, if you like. Do be sure you select the right drive!

10-12-2006, 04:30 PM	#18
sloc187 Junior Member Posts: 9 Karma: 10 Join Date: Oct 2006	Thanks guys, I will try that tonight when I get home.

10-12-2006, 07:28 PM	#19
sloc187 Junior Member Posts: 9 Karma: 10 Join Date: Oct 2006	Sorry guys, it didn't work. I reformatted the Patriot SD card from FAT32 to FAT. Continued getting the same aggravating result. When the Connect software does recognize the card, it puts a separate device icon in the list on the left-hand side, but doesn't give it a name like the Connect help info says it will. When I click on the icon, my computer freezes. I've rebooted my computer and reset the Reader resulting in no change. Any suggestions?

10-12-2006, 07:33 PM	#20
NatCh Gizmologist Posts: 11,615 Karma: 929550 Join Date: Jan 2006 Location: Republic of Texas Embassy at Jackson, TN Device: Pocketbook Touch HD3	FAT32 should have worked just fine, my SanDisk is FAT32.... I'm fresh out of ideas. I know some folks had reported issues with some less well known brands of card, but that's more of a guess than anything.

10-12-2006, 07:41 PM	#21
sloc187 Junior Member Posts: 9 Karma: 10 Join Date: Oct 2006	Yeah, I wish they would just come out and say which brands are compatible. As it is, there's too much guesswork involved. Thanks for your help!

10-13-2006, 12:03 AM	#22
NatCh Gizmologist Posts: 11,615 Karma: 929550 Join Date: Jan 2006 Location: Republic of Texas Embassy at Jackson, TN Device: Pocketbook Touch HD3	Theoretically, they should all be compatible, if everyone is complying with the standard properly. Since it seems to be the off brands that have issues, my nasty suspicious mind wonders if the lack isn't on the part of the cards.

10-13-2006, 08:53 AM	#23
sloc187 Junior Member Posts: 9 Karma: 10 Join Date: Oct 2006	Well, Sony does specify that compatible cards work. May be a way for Sony to increase their bottom line.

10-13-2006, 11:32 AM	#24
Xtremegene Connoisseur Posts: 66 Karma: 10 Join Date: Sep 2006 Location: TX, USA Device: Sony Reader PRS-500 --- Nokia n800	My frustration towards Sony would go up tenfold if that was an intentional action on their part. I wonder if any Memory Stick users are experiencing similar issues. I obviously don't know much about the SD card spec, but it vastly confuses me on why different devices that are supposed to support the same standard (SD) apparently don't do so. I could see why there might be an issue with >2GB cards (as that is apparently governed by a newer SD spec), but AFAIK all older SD cards should be swell.

10-13-2006, 12:48 PM	#26
sloc187 Junior Member Posts: 9 Karma: 10 Join Date: Oct 2006	I don't know if the problem is with the Reader or the card. I called Sony customer service last night, but the person I spoke with couldn't help. She did state that there wouldn't be a problem using the Memory Stick Pro. She said that someone from Sony with more experience with the Reader would give me a call in a couple of days (there's probably about a 50% likelihood of that actually happening, I would say). Likewise, I wouldn't have a problem with only Sony SD cards and memory sticks working with the Reader if they would come out and tell you openly. Throwing away money on another brand that I later find out is worthless -- I don't really appreciate that.

10-13-2006, 12:54 PM	#27
NatCh Gizmologist Posts: 11,615 Karma: 929550 Join Date: Jan 2006 Location: Republic of Texas Embassy at Jackson, TN Device: Pocketbook Touch HD3	I can vouch for SanDisk, and whatever brand that Palm puts their labels on. I think we found on another thread that the big names worked fine: SanDisk, Lexar, etc. I'd jump over there to verify, though.

Advert

Advert

10-13-2006, 01:11 PM	#28
tekchic Zealot Posts: 105 Karma: 120 Join Date: Sep 2006 Location: Phoenix, AZ Device: iPhone X, iPad Pro	My Sandisk mini-SD and my Lexar 1gig SD both work in the Reader. My generic "Danelec" 512mb SD card does not work in the Reader. I've seen this before, where certain devices "like" certain cards better than others. Usually I've seen with SanDisk/Lexar, you know it'll work in most readers/devices.

10-14-2006, 05:16 PM	#29
sloc187 Junior Member Posts: 9 Karma: 10 Join Date: Oct 2006	I just wanted to let everyone who helped me out here, and anyone reading this in the future with the same problem, that a Sandisk SD card worked in my finicky Sony Reader. Thanks for everyone who helped me here!

10-14-2006, 09:59 PM	#30
NatCh Gizmologist Posts: 11,615 Karma: 929550 Join Date: Jan 2006 Location: Republic of Texas Embassy at Jackson, TN Device: Pocketbook Touch HD3	Glad you got a resolution, sloc187! Thanks for letting us know.