Content Kindle 3 Can't Login on SafariBooksOnline

BSalita · 09-09-2010, 04:33 AM

Words of warning for those looking to use a Kindle 3 for SafariBooksOnline.com service, there's a known problem that Kindle 3 can't login on SafariBooksOnline. The issue is that keyboard input doesn't work at all. That renders the service inoperable. Support says they are well aware of it and they'll fix it RSN.

I don't get how the leading service for online reading, from a leading publisher of computer books, can't resolve a login bug. Maybe the devs don't read their own books. Maybe they all have Kindle 3s?

shoey · 09-12-2010, 12:14 PM

yup i encountered exactly the same issue! in fact having access to the safari books online's mobile site was one of my primary reason for buying the kindle.

i found that i can still access the main (non mobile) site, but it is horrendous. have to keep zooming in and out. also, i discovered a similar issue on aonther mobile site so it might have to do with kindle;s browser rendering rather than safari - dont know..

TheKindleWorm · 09-12-2010, 12:23 PM

Are these problems happening after installing the latest firmware for the Kindle?

BSalita · 09-13-2010, 05:21 AM

The problem exists on all firmware versions.

koland · 09-13-2010, 09:45 AM

Probably same issue that prevents me from checking gmail at all.

daffy4u · 09-13-2010, 10:00 AM

Quote:

Originally Posted by koland

Probably same issue that prevents me from checking gmail at all.

I can check and download from my gmail to my K3 just fine (a Clibre subbscription until I learned a better way). What is happening for you?

shoey · 09-13-2010, 07:05 PM

i can check email fine as well (gmail, mobile site)

koland · 09-14-2010, 09:22 AM

I can see the two login boxes, but can't enter anything via the keyboard. I can move the mouse around and the box becomes highlighted, but I can't ever type anything in. I finally gave up and am using my phone, instead (which, since I upgraded to a Galaxy S, works so well that I don't really care if the Kindle will work for this).

Perhaps they fixed the original gmail issue with the firmware update (or gmail fixed it at their end), as I haven't even tried it since the first couple of days that I had the Kindle (I got mine on release day -1 ).

daffy4u · 09-14-2010, 02:32 PM

Quote:

Originally Posted by koland

I can see the two login boxes, but can't enter anything via the keyboard. I can move the mouse around and the box becomes highlighted, but I can't ever type anything in. I finally gave up and am using my phone, instead (which, since I upgraded to a Galaxy S, works so well that I don't really care if the Kindle will work for this).

Perhaps they fixed the original gmail issue with the firmware update (or gmail fixed it at their end), as I haven't even tried it since the first couple of days that I had the Kindle (I got mine on release day -1 ).

I have not updated to the new firmware and can still access gmail. have you tired zooming in on the page so the cursor is easier to move?

PaulB · 09-14-2010, 06:25 PM

I have encountered the same problem with entering either user or password on a number of sites including Mobile gmail(m.gmail.com),but not www.gmail.com, even m.mobileread.com but not www.mobileread.com, before and after the firmware update. I've only noticed it on mobile versions of sites, or sites that redirect kindles automatically to their mobile version. As a temporary fix I go through Skweezer.com or Google transcode at google.com/gwt/n

daffy4u · 09-14-2010, 06:37 PM

I have been using the regular non-mobile site.

nicwerner · 09-15-2010, 02:42 PM

Hello,

I'm the mobile product manager for Safari Books Online. We are aware of this issue and are investigating a resolution. However, we just received our Kindle 3 yesterday (love it!) so please be patient.

While I have a feeling this is a problem with the K3 browser and that Amazon may release an update soon, I'd rather not wait. Our mobile login page is W3C validated, well-formed, etc so if anyone can offer any insights as to why the K3 browser is having issues, please send them to me at: nwerner@safaribooksonline.com .

Thanks!

- Nic Werner
Safari Books Online

BSalita · 09-15-2010, 05:53 PM

Thanks for the update Nic. I like your request for information. It's the smart thing to do at this stage of problem solving.

I'm really excited about using Safari on the Kindle 3. It's a pure synergistic fit. Here's hoping the reading experience is really good.

I don't get it. How come you guys only got a K3 yesterday? Seems like Safari should be in on a beta or at least first shipment. If I knew that was a problem I would have sent you mine.

nicwerner · 09-16-2010, 04:06 PM

We have resolved the issue with users not being able to sign in to the Safari Books Online mobile site from the Kindle3. This issue is that the K3 browser doesn't accept XHTML or XML inputs.

If you notice anything else, please send me an email, nwerner@safaribooksonline.com

@Bsalita - Amazon doesn't have an early release program, so we wait in line just like everyone else, and hope we get it quickly!

- Nic.

BSalita · 09-17-2010, 04:02 AM

I can confirm that the login issue is resolved. Thanks.

I'm going to start another thread on the SafariBooksOnline Reading Experience. I'm not at all happy with the experience. I'm sure there's things that I can do and Safari can do to improve the experience.

09-09-2010, 04:33 AM	#1
BSalita Software Developer Posts: 10 Karma: 10 Join Date: Mar 2009 Location: Paris Device: K2, K3	Kindle 3 Can't Login on SafariBooksOnline Words of warning for those looking to use a Kindle 3 for SafariBooksOnline.com service, there's a known problem that Kindle 3 can't login on SafariBooksOnline. The issue is that keyboard input doesn't work at all. That renders the service inoperable. Support says they are well aware of it and they'll fix it RSN. I don't get how the leading service for online reading, from a leading publisher of computer books, can't resolve a login bug. Maybe the devs don't read their own books. Maybe they all have Kindle 3s?

09-15-2010, 02:42 PM	#12
nicwerner Junior Member Posts: 2 Karma: 348 Join Date: Sep 2010 Device: Kindle3	We are looking into this issue Hello, I'm the mobile product manager for Safari Books Online. We are aware of this issue and are investigating a resolution. However, we just received our Kindle 3 yesterday (love it!) so please be patient. While I have a feeling this is a problem with the K3 browser and that Amazon may release an update soon, I'd rather not wait. Our mobile login page is W3C validated, well-formed, etc so if anyone can offer any insights as to why the K3 browser is having issues, please send them to me at: nwerner@safaribooksonline.com . Thanks! - Nic Werner Safari Books Online

09-16-2010, 04:06 PM	#14
nicwerner Junior Member Posts: 2 Karma: 348 Join Date: Sep 2010 Device: Kindle3	Issue resolved! We have resolved the issue with users not being able to sign in to the Safari Books Online mobile site from the Kindle3. This issue is that the K3 browser doesn't accept XHTML or XML inputs. If you notice anything else, please send me an email, nwerner@safaribooksonline.com @Bsalita - Amazon doesn't have an early release program, so we wait in line just like everyone else, and hope we get it quickly! - Nic.

09-17-2010, 04:02 AM	#15
BSalita Software Developer Posts: 10 Karma: 10 Join Date: Mar 2009 Location: Paris Device: K2, K3	Comfirming Resolution I can confirm that the login issue is resolved. Thanks. I'm going to start another thread on the SafariBooksOnline Reading Experience. I'm not at all happy with the experience. I'm sure there's things that I can do and Safari can do to improve the experience. Last edited by BSalita; 09-17-2010 at 04:48 AM.

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09-12-2010, 12:14 PM	#2
shoey Junior Member Posts: 4 Karma: 10 Join Date: Sep 2010 Device: Kindle 3	yup i encountered exactly the same issue! in fact having access to the safari books online's mobile site was one of my primary reason for buying the kindle. i found that i can still access the main (non mobile) site, but it is horrendous. have to keep zooming in and out. also, i discovered a similar issue on aonther mobile site so it might have to do with kindle;s browser rendering rather than safari - dont know..

09-12-2010, 12:23 PM	#3
TheKindleWorm Guru Posts: 860 Karma: 177868 Join Date: Aug 2010 Location: East Anglia UK Device: Kindle 3G, iPhone 3G, iPod 4G, PB 360, Sony 600 sold, Kindle 2i sold	Are these problems happening after installing the latest firmware for the Kindle?

09-13-2010, 05:21 AM	#4
BSalita Software Developer Posts: 10 Karma: 10 Join Date: Mar 2009 Location: Paris Device: K2, K3	The problem exists on all firmware versions.

09-13-2010, 09:45 AM	#5
koland Grand Sorcerer Posts: 8,560 Karma: 8033155 Join Date: Aug 2008 Location: TN, USA Device: kindle(all), nook, nookcolor, Sony, Kobo, epic, iphone, iPad, pc	Probably same issue that prevents me from checking gmail at all.

09-13-2010, 07:05 PM	#7
shoey Junior Member Posts: 4 Karma: 10 Join Date: Sep 2010 Device: Kindle 3	i can check email fine as well (gmail, mobile site)

09-14-2010, 09:22 AM	#8
koland Grand Sorcerer Posts: 8,560 Karma: 8033155 Join Date: Aug 2008 Location: TN, USA Device: kindle(all), nook, nookcolor, Sony, Kobo, epic, iphone, iPad, pc	I can see the two login boxes, but can't enter anything via the keyboard. I can move the mouse around and the box becomes highlighted, but I can't ever type anything in. I finally gave up and am using my phone, instead (which, since I upgraded to a Galaxy S, works so well that I don't really care if the Kindle will work for this). Perhaps they fixed the original gmail issue with the firmware update (or gmail fixed it at their end), as I haven't even tried it since the first couple of days that I had the Kindle (I got mine on release day -1 ).

09-14-2010, 06:25 PM	#10
PaulB Junior Member Posts: 2 Karma: 10 Join Date: Aug 2010 Location: Boise, Idaho Device: Kindle 3	I have encountered the same problem with entering either user or password on a number of sites including Mobile gmail(m.gmail.com),but not www.gmail.com, even m.mobileread.com but not www.mobileread.com, before and after the firmware update. I've only noticed it on mobile versions of sites, or sites that redirect kindles automatically to their mobile version. As a temporary fix I go through Skweezer.com or Google transcode at google.com/gwt/n

09-14-2010, 06:37 PM	#11
daffy4u I'm Super Kindle-icious Posts: 6,734 Karma: 2434103 Join Date: Apr 2008 Location: Long Drive, Calinadia Candafornia Device: KDXG, KT, Oasis	I have been using the regular non-mobile site.

09-15-2010, 05:53 PM	#13
BSalita Software Developer Posts: 10 Karma: 10 Join Date: Mar 2009 Location: Paris Device: K2, K3	Thanks for the update Nic. I like your request for information. It's the smart thing to do at this stage of problem solving. I'm really excited about using Safari on the Kindle 3. It's a pure synergistic fit. Here's hoping the reading experience is really good. I don't get it. How come you guys only got a K3 yesterday? Seems like Safari should be in on a beta or at least first shipment. If I knew that was a problem I would have sent you mine.

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