Horizontal line running through Nook HD+ Screen

LornaH75 · 07-22-2013, 07:46 PM

I haven't even had my Nook HD+ for a month and about a quarter of the way down, across the entire screen, there is a horizontal line. Has this happened to anyone? Any solutions before I try to exchange for a new model or will B&N just exchange for a refurb?

It is quite noticeable and pretty distracting when I'm reading e-mail and social media apps. I still use my 1st edition for book reading, have had that for almost 3 years with no problems!

AnemicOak · 07-22-2013, 07:53 PM

I'd take it to a B&N store if there's one near you and see if they'll do an exchange for you. In store it will be a new unit or at least mine was. My screen had a defect and they exchanged it no problem, even though someone else bought it from B&N,com and had it shipped to me. Granted mine was a day old, and not a month but a month isn't very long. Not sure if it'll work if you didn't buy directly from B&N though (but it'd be worth a shot).

07-22-2013, 07:46 PM	#1
LornaH75 Junior Member Posts: 1 Karma: 10 Join Date: Jul 2013 Device: Nook HD plus	Horizontal line running through Nook HD+ Screen I haven't even had my Nook HD+ for a month and about a quarter of the way down, across the entire screen, there is a horizontal line. Has this happened to anyone? Any solutions before I try to exchange for a new model or will B&N just exchange for a refurb? It is quite noticeable and pretty distracting when I'm reading e-mail and social media apps. I still use my 1st edition for book reading, have had that for almost 3 years with no problems!

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07-22-2013, 07:53 PM	#2
AnemicOak Bookaholic Posts: 14,391 Karma: 54969924 Join Date: Oct 2007 Location: Minnesota Device: iPad Mini 4, AuraHD, iPhone XR +	I'd take it to a B&N store if there's one near you and see if they'll do an exchange for you. In store it will be a new unit or at least mine was. My screen had a defect and they exchanged it no problem, even though someone else bought it from B&N,com and had it shipped to me. Granted mine was a day old, and not a month but a month isn't very long. Not sure if it'll work if you didn't buy directly from B&N though (but it'd be worth a shot).

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