Any update from Bookeen on the 1.5/2.0 firmware bugs? - Page 2

ramboky · 02-07-2010, 06:02 AM

Quote:

Oh, sure, YOU are so perfect, your software never have any bug whatsoever

I make no claim to perfection but if my team deliver code to a customer containing bugs which they find unacceptable we address it as quickly as possible and review our processes to ensure we minimise the risk of it happening again. What we would never do is hide from our customer for months giving no response whatsoever leaving them wondering when or if the issue will ever be fixed.

Quote:

The day my own software show up in production totally bug free, i'll feel like i have a right to yell at bookeen for bug. Until then....

Whether my own software is perfect or absolute rubbish is irrelevant. I paid for a product and I expect it to work as advertised. It used to, now it doesn't. It is Bookeen's responsibility as the vendor to remedy it. If they don't it is my right to complain. I have exercised that right by contacting Bookeen directly and their response has been unacceptable so I am voicing my opinion here, in a related forum.

I apologise if my comments became at all personal, I mean no offence whatsoever to you, Godzil or anyone else, but I can't understand why people seem to insist on being an apologist for Bookeen when they provide such terrible support to their customers.

EowynCarter · 02-07-2010, 06:24 AM

Quote:

I apologise if my comments became at all personal, I mean no offence whatsoever to you, Godzil or anyone else, but I can't understand why people seem to insist on being an apologist for Bookeen when they provide such terrible support to their customers.

Go buy an other reader then... But guess what, they too, make bugs...

ramboky · 02-07-2010, 06:32 AM

My issue is, as it has always been, with Bookeen's customer support and poor communication. You are right, other readers do have bugs, but other companies support their products and talk to their customers. Some better than others, most better than Bookeen.

Quote:

Go buy an other reader then...

Thank you for that really useful piece of advice Eowyn.

EowynCarter · 02-07-2010, 07:52 AM

Quote:

Thank you for that really useful piece of advice Eowyn.

Well, yes. Go buy a reader from someone else, if you think they are doing so much better

.

Seriously, nobody's perfect. Other manufacturer, others problems.

tompe · 02-07-2010, 08:01 AM

Quote:

Originally Posted by EowynCarter

Oh, sure, YOU are so perfect, your software never have any bug whatsoever

.

The day my own software show up in production totally bug free, i'll feel like i have a right to yell at bookeen for bug. Until then....

With no detectable bugs is easier. Or bugs that will be very hard to detect. That is easy. Nobody here has required totally bug free. But still having easily detected bugs is kind of showing incompetence.

EowynCarter · 02-07-2010, 08:08 AM

At least they are going to fix what they have broken. More than some other other did.

tompe · 02-07-2010, 08:24 AM

Quote:

Originally Posted by EowynCarter

At least they are going to fix what they have broken. More than some other other did.

Some other?

Have the really fixed the battery time? I have not checked with the new hardware but it does not feel like I get one week constantly on with it.

And how do you know the will fix things they broke? And will it happen before there are newer reader on the market so you do not want to use something old like a Gen 3 anymore?

EowynCarter · 02-07-2010, 03:12 PM

Quote:

Some other?

Have the really fixed the battery time? I have not checked with the new hardware but it does not feel like I get one week constantly on with it.

Mmm, i do get one week with my opus for sure. Never tried the Gen 3 always on, but my gen3 always held longer than necessary.

And the "some other" there was samsung, they broke a function with on of the update, and while a few update came and went, no fix. But then, no matter how annoying that was, I still like my P3.

Quote:

And how do you know the will fix things they broke? And will it happen before there are newer reader on the market so you do not want to use something old like a Gen 3 anymore?

I don't know. But they sure did fix the bugs on the opus, I'm confidant they'll fix the rest too.

tompe · 02-07-2010, 03:54 PM

Quote:

Originally Posted by EowynCarter

Mmm, i do get one week with my opus for sure. Never tried the Gen 3 always on, but my gen3 always held longer than necessary

With it on all the time?

EowynCarter · 02-08-2010, 03:24 AM

I never tried it always on.

JanG · 02-12-2010, 08:14 AM

I leave my CyBook Gen3 on all the time. I get more than a week before I have to recharge and I usually recharge when it gets to 50%. Since I upgraded the software (1.5 - was that the Mobi? - because that's the one I did) my device hasn't crashed once. Before the upgrade it used to crash at least once a day.

I haven't found any bugs. My Gen3 is working smoothly, far more smoothly than it was before.

Am I just lucky? Or am I not trying to get my Gen3 to be anything other than a simple reader?

Oh, and another thing. Every time I have emailed Bookeen with a question or compliment, I have received a reply within two days. I guess I was just born under a lucky star, huh?

--JanG.

Godzil · 02-12-2010, 11:44 AM

Happy to see Happy user of Happy Gen3

(Bookeen should rename itself "Happy"

)

tompe · 02-12-2010, 12:04 PM

Quote:

Originally Posted by JanG

I leave my CyBook Gen3 on all the time. I get more than a week before I have to recharge and I usually recharge when it gets to 50%.

Are you really sure it is on all the time? It would be strange for with the 2.0 firmware I do not get at all such long battery time. It seems to be as before the firmware update, that is 4 days for totally empty.

JanG · 02-12-2010, 12:10 PM

Quote:

Originally Posted by tompe

Are you really sure it is on all the time? It would be strange for with the 2.0 firmware I do not get at all such long battery time. It seems to be as before the firmware update, that is 4 days for totally empty.

Yep, quite sure. But it *is* quite new. I only got it last July, so perhaps my battery is lasting longer than yours. Rechargeable batteries do lose something over time. As I said, no problems, I'm one very happy reader.

--JanG.

brudigia · 02-17-2010, 02:27 AM

Lately I have been noticing a strange behaviour with the battery meter. I boot my Cybook, look at the battery which tells me it has 50%, as an example, open a book, back to the library, and the meter says 80%, and stays that way, afterwards.
Turn Cybook off, start up again, samwe behaviour.
Could it be the battery deteriorating ?

If so, anybody know a replacement, besides the costly official Booken one ?

02-17-2010, 02:27 AM	#30
brudigia Evangelist Posts: 478 Karma: 1401828 Join Date: Oct 2008 Location: Torino - Italy Device: iPAD AirPro M1 12.9, Kindle Scribe, Kobo Elipsa, iPhone XV	Possible bug with battery level Lately I have been noticing a strange behaviour with the battery meter. I boot my Cybook, look at the battery which tells me it has 50%, as an example, open a book, back to the library, and the meter says 80%, and stays that way, afterwards. Turn Cybook off, start up again, samwe behaviour. Could it be the battery deteriorating ? If so, anybody know a replacement, besides the costly official Booken one ?

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02-07-2010, 08:08 AM	#21
EowynCarter Wizard Posts: 4,332 Karma: 4000000 Join Date: Oct 2008 Location: Paris Device: Cybooks; Sony PRS-T1	At least they are going to fix what they have broken. More than some other other did.

02-08-2010, 03:24 AM	#25
EowynCarter Wizard Posts: 4,332 Karma: 4000000 Join Date: Oct 2008 Location: Paris Device: Cybooks; Sony PRS-T1	I never tried it always on.

02-12-2010, 08:14 AM	#26
JanG Groupie Posts: 156 Karma: 6266 Join Date: Apr 2009 Device: Laptop; Kobo Clara	I leave my CyBook Gen3 on all the time. I get more than a week before I have to recharge and I usually recharge when it gets to 50%. Since I upgraded the software (1.5 - was that the Mobi? - because that's the one I did) my device hasn't crashed once. Before the upgrade it used to crash at least once a day. I haven't found any bugs. My Gen3 is working smoothly, far more smoothly than it was before. Am I just lucky? Or am I not trying to get my Gen3 to be anything other than a simple reader? Oh, and another thing. Every time I have emailed Bookeen with a question or compliment, I have received a reply within two days. I guess I was just born under a lucky star, huh? --JanG.

02-12-2010, 11:44 AM	#27
Godzil a pthread?? where? where? Posts: 1,763 Karma: 30462 Join Date: Mar 2009 Location: Somewhere in EU Device: Newton MessagePad 2100, and only this	Happy to see Happy user of Happy Gen3 (Bookeen should rename itself "Happy" )