coffee in the kindle??? HELP!! - Page 2

HarryT · 08-22-2008, 10:00 AM

Serious suggestion - take out the battery, then take the Kindle into the shower and THOROUGHLY rinse it with warm water. The problem with coffee is that it leaves sticky deposits, and you need to wash those off.

As long as you leave it in a warm place afterwards to THOROUGHLY dry (I'd give it a week) it'll probably be OK.

JMikeD · 08-22-2008, 10:01 AM

Quote:

Originally Posted by JSWolf

Have you given Amazon a call to find out what can be done with the one you have? It cannot hurt to find out what Amazon will do for you. Besides, it will help us tell better what kind of support Amazon has for the Kindle when it's broken by user error.

Why should Amazon (or any manufacturer) support a product that has been damaged by customer carelessness?

"Gee, Mr. Ferrari, my car missed the corner and went over the 2,000 foot cliff. What kind of support do you offer?"

pshrynk · 08-22-2008, 10:21 AM

Quote:

Originally Posted by JMikeD

Why should Amazon (or any manufacturer) support a product that has been damaged by customer carelessness?

"Gee, Mr. Ferrari, my car missed the corner and went over the 2,000 foot cliff. What kind of support do you offer?"

I think he meant that we'll see what repair support is available for end-user errors. If I drop my Ferrari off a clif, I'm pretty certain that there will be a body shop somewhere that will be able to address repairs. If, in my caffeine deprived state, I read my donut whilst dunking my Kindle, I's like to know if there is some sort of place to make repairs, or that I need to buy a new one.

HarryT · 08-22-2008, 10:26 AM

I'm sure we'll see third-party repair services offered for Kindles if it becomes a commercial success.

JSWolf · 08-22-2008, 10:35 AM

Quote:

Originally Posted by JMikeD

Why should Amazon (or any manufacturer) support a product that has been damaged by customer carelessness?

"Gee, Mr. Ferrari, my car missed the corner and went over the 2,000 foot cliff. What kind of support do you offer?"

The circuit board(s) that are inside the Kindle no way cost $360 to replace. So not having a repair facility is not a good think in this case. it's not like the screen was damaged.

Alexander Turcic · 08-22-2008, 10:42 AM

Quote:

Originally Posted by JSWolf

The circuit board(s) that are inside the Kindle no way cost $360 to replace. So not having a repair facility is not a good think in this case. it's not like the screen was damaged.

It's common practice among consumer electronics providers to charge a flat fee that often surpasses the original price of the broken unit. Hence it is usually cheaper to replace it with a new device, which is, I've heard, what Amazon is generously doing in many cases for the Kindle.

desertgrandma · 08-22-2008, 11:07 AM

Quote:

Originally Posted by fcmonroe

It limps along. I can open books and read them, but the wireless is very, very buggy. I can get to the store, but that's about it. Also, I can't put it to sleep and wake it up reliably. I haven't tested the recharger. I'm kind of scared to. We're getting a new one. I'm probably going to keep it hermitically sealed.

Frances

When you do get your new one, have you considered this sleeve for the Kindle? Not totally waterproof, but can help avert those "oh CRAP" moments........

http://www.buymedge.com/p_kindleLs.html

I notice its unavailable thru amazon right now, but seems to be in stock thru the company...

JSWolf · 08-22-2008, 11:12 AM

Quote:

Originally Posted by Alexander Turcic

It's common practice among consumer electronics providers to charge a flat fee that often surpasses the original price of the broken unit. Hence it is usually cheaper to replace it with a new device, which is, I've heard, what Amazon is generously doing in many cases for the Kindle.

Not in this case. Amazon doesn't have a repair facility for the Kindle. So if something breaks, it's broken or replaced at full cost.

fcmonroe · 08-22-2008, 11:33 AM

Quote:

Originally Posted by HarryT

Serious suggestion - take out the battery, then take the Kindle into the shower and THOROUGHLY rinse it with warm water. The problem with coffee is that it leaves sticky deposits, and you need to wash those off.

As long as you leave it in a warm place afterwards to THOROUGHLY dry (I'd give it a week) it'll probably be OK.

My husband is saying no to this since we live in a area with hard water. I may try room temperature distilled water.

dynamike · 08-22-2008, 11:43 AM

As noted before I would also remove the battery, disassemble the unit, clean the parts with clean or distilled water and let everything dry before reassembly.

Why not at least try when you are ready to buy a replacement anyway?

Alexander Turcic · 08-22-2008, 12:39 PM

Quote:

Originally Posted by JSWolf

Not in this case. Amazon doesn't have a repair facility for the Kindle. So if something breaks, it's broken or replaced at full cost.

Well if it's not covered under warranty... but who cares about repairing a broken unit if the fees for repair exceed the price of a new unit? This is my experience with mass consumer electronics: unless you can use your warranty, you are better off buying a new unit (or have it repaired by a 3rd party).

JSWolf · 08-22-2008, 12:45 PM

Quote:

Originally Posted by Alexander Turcic

Well if it's not covered under warranty... but who cares about repairing a broken unit if the fees for repair exceed the price of a new unit? This is my experience with mass consumer electronics: unless you can use your warranty, you are better off buying a new unit (or have it repaired by a 3rd party).

Just as an example, Sony charges less to replace the screen then to buy a new 505. But given how much Sony charges, I would expect the electronics to be not all that much if they needed to be replaced. Same I would hope would go for the Kindle. They get units back with broken screens with the other electronics just fine. Why not just pull the electronics from one of those units, put it in this unit and ship it back? Problem solved. And I'd expect it to cost less then 1/2 the price of a new unit.

Alexander Turcic · 08-22-2008, 12:59 PM

Quote:

Originally Posted by JSWolf

Just as an example, Sony charges less to replace the screen then to buy a new 505.

If not under warranty or under accidental damage cover, how much do they charge, including shipping costs?

Quote:

Why not just pull the electronics from one of those units, put it in this unit and ship it back? Problem solved.

Because this is not how mass consumer electronics biz works. They don't employ people who go through an array of broken units to assemble fixed ones. It doesn't pay.

JSWolf · 08-22-2008, 01:01 PM

The screen is more then 1/2 the cost of these readers. So if the screen is fine, then a repair cost should be less then 1/2 the cost of a brand new unit.

Alexander Turcic · 08-22-2008, 01:06 PM

Jon, you said Sony charged less to replace the screen then it would cost you to buy a new 505. How much do they charge in total?

They don't care how much it actually costs to fix a problem. They apply standard flat rates for material costs, handling costs, and shipping costs, and these usually exceed the price of a new e-book reader.

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08-22-2008, 10:00 AM	#16
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Serious suggestion - take out the battery, then take the Kindle into the shower and THOROUGHLY rinse it with warm water. The problem with coffee is that it leaves sticky deposits, and you need to wash those off. As long as you leave it in a warm place afterwards to THOROUGHLY dry (I'd give it a week) it'll probably be OK.

08-22-2008, 10:26 AM	#19
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	I'm sure we'll see third-party repair services offered for Kindles if it becomes a commercial success.

08-22-2008, 11:43 AM	#25
dynamike Enthusiast Posts: 47 Karma: 11 Join Date: Aug 2008 Device: DR800SG, PRS-505	As noted before I would also remove the battery, disassemble the unit, clean the parts with clean or distilled water and let everything dry before reassembly. Why not at least try when you are ready to buy a replacement anyway?

08-22-2008, 01:01 PM	#29
JSWolf Resident Curmudgeon Posts: 74,037 Karma: 129333114 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	The screen is more then 1/2 the cost of these readers. So if the screen is fine, then a repair cost should be less then 1/2 the cost of a brand new unit.

08-22-2008, 01:06 PM	#30
Alexander Turcic Fully Converged Posts: 18,163 Karma: 14021202 Join Date: Oct 2002 Location: Switzerland Device: Too many to count here.	Jon, you said Sony charged less to replace the screen then it would cost you to buy a new 505. How much do they charge in total? They don't care how much it actually costs to fix a problem. They apply standard flat rates for material costs, handling costs, and shipping costs, and these usually exceed the price of a new e-book reader.

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