12-10-2010, 07:53 AM | #1 |
Enthusiast
Posts: 49
Karma: 106
Join Date: May 2010
Device: Kobo
|
I really wanted to love my Kobo...
I bought my white Kobo when they first came out....
The pretty blue button became "detached" about a month ago. So Kobo was nice enough to send me a box right away to return it and get a new one. I got it within 3 days! Another original white Kobo. Great Customer Service! BUT The new one has a couple black lines, only when you turn on the Kobo (push power button). AND, I feel like the blue button is already starting to come away from the device. I am so sad... My friends who have the original black Kobo, do not have this problem with the button... this is odd to me! |
12-10-2010, 07:57 AM | #2 |
Wizard
Posts: 3,025
Karma: 11196738
Join Date: Oct 2010
Location: Piper College
Device: Samsung A21
|
Have you told Kobo about your friend's with the origninal Kobo as compared to you? This is helpful info to the company means that there is something in the model that is causing trouble in the button so they can go out looking for the problem if they know there is a high probablity that they will find something wrong.
|
Advert | |
|
12-10-2010, 08:23 AM | #3 |
Enthusiast
Posts: 49
Karma: 106
Join Date: May 2010
Device: Kobo
|
Just did...
|
12-11-2010, 12:38 AM | #4 |
Trying for calm & polite
Posts: 4,012
Karma: 9455193
Join Date: May 2010
Location: Mostly in Canada
Device: kobo original, WiFI, Touch, Glo, and Aura
|
We are a two whit Kobo, one black Kobo family and have, so far,not had a problem. I do wonder if there was a bad batch, and your store happened to get them. Fortunately, manufacturer's defects are covered for a year. It's hard to believe that the Kobo reader is still quite a bit shy of a year old.
|
12-11-2010, 12:31 PM | #5 |
Enthusiast
Posts: 49
Karma: 106
Join Date: May 2010
Device: Kobo
|
1st one from store, 2nd one shipped to me from elsewhere...
I do realize defects are covered by year warranty... but how many times will I need to send it back? I have a feeling after that year mark, people's Kobos' will be desperate for fixin'! |
Advert | |
|
12-11-2010, 01:16 PM | #6 |
Kobo
Posts: 53
Karma: 326
Join Date: Sep 2010
Device: Kobo Aura, Sony PRS-T1, Kobo Wifi
|
I had to go through 3 replacements before I got my current one. No problems so far. (Except firmware bugs)
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
What is with all the Trolls? I love my Kobo. | judyz | Kobo Reader | 107 | 12-31-2010 07:03 PM |
Love medieval English history? Love romance? | MargaretLake | Self-Promotions by Authors and Publishers | 11 | 07-21-2010 12:10 AM |
Questions for Kobo CEO for interview wanted | ficbot | News | 31 | 06-27-2010 10:39 PM |
Love my Kobo, but... | Gadget Guy | Kobo Reader | 9 | 05-07-2010 12:20 PM |
Two months on; still in love. Join the love wagon! :) | WilliamG | Sony Reader | 35 | 12-11-2006 12:33 PM |