Troubleshooting Kindle 2 frequently freezes when waking from sleep

addictedtoblue · 07-18-2010, 01:34 AM

Hello all,

I recently got a Kindle 2 which I enjoy quite a bit except for one problem - my Kindle frequently freezes when waking from sleep mode. More specifically, I am able to slide the power button to wake the Kindle, and hence change from the "screensaver page", but once that is completed, pressing any buttons (prev page, next page, home, menu, etc.) does not work. I am then forced to do a hard reset (which, for now, works as a solution, but I would hate to do this all the time). Anyone have any ideas on how to remedy this? Is it a software and/or hardware issue? Thanks in advance!

poohbear_nc · 07-18-2010, 04:26 PM

For a problem of this nature, your best bet is to call Amazon Kindle Support - they can often trouble-shoot the issue over the phone. On the Amazon website - go to the Kindle Support page and click on the "Contact Us" button - you can either request a tech call you or you can call 1-866-321-8851 (1-206-266-0927 for international calls.)

07-18-2010, 01:34 AM	#1
addictedtoblue Junior Member Posts: 1 Karma: 10 Join Date: Jul 2010 Device: Kindle 2	Kindle 2 frequently freezes when waking from sleep Hello all, I recently got a Kindle 2 which I enjoy quite a bit except for one problem - my Kindle frequently freezes when waking from sleep mode. More specifically, I am able to slide the power button to wake the Kindle, and hence change from the "screensaver page", but once that is completed, pressing any buttons (prev page, next page, home, menu, etc.) does not work. I am then forced to do a hard reset (which, for now, works as a solution, but I would hate to do this all the time). Anyone have any ideas on how to remedy this? Is it a software and/or hardware issue? Thanks in advance!

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07-18-2010, 04:26 PM	#2
poohbear_nc Now what? Posts: 58,852 Karma: 135181808 Join Date: Feb 2009 Location: Durham, NC Device: Every Kindle Ever Made & To Be Made!	For a problem of this nature, your best bet is to call Amazon Kindle Support - they can often trouble-shoot the issue over the phone. On the Amazon website - go to the Kindle Support page and click on the "Contact Us" button - you can either request a tech call you or you can call 1-866-321-8851 (1-206-266-0927 for international calls.)

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