Kobo touch

notatechy · 06-11-2011, 12:30 PM

I'm totally new to ereaders and bought the new Kobo Touch ereader. In trying to set it up I connected my kobo to my computer before downloading the setup. Now my computer doesn't recognize when my kobo is even plugged in. I called tech support, told them my problem and told me they would email me a solution within the next few days. I have no idea what I need to do now. Can't wait to start using it but very frustrated that I screwed up the setup...so not computer literate!!

Jessica Lares · 06-11-2011, 02:12 PM

What exactly is happening when you plug it in? Does the Safely Remove Hardware icon show up?

MickeyC · 06-11-2011, 03:12 PM

Hi notatechy and welcome to MobileRead

notatechy · 06-11-2011, 03:22 PM

The Safely Remove Hardware icon doesn't come up at all and the Kobo set up says something like, 'have you connected your Kobo with your USB yet, we cannot detect it. Please connect to set up your account' or something like that.

Jessica Lares · 06-11-2011, 03:48 PM

Try a different USB port and see if that changes anything. Is the Kobo charged?

Have a look at this thread, they had the same issue as you:

https://www.mobileread.com/forums/showthread.php?t=98206

notatechy · 06-11-2011, 04:40 PM

So I have tried all the other USB ports and still the same problem. The screen on my Kobo does change to 'connected and charging', then after a few seconds it goes back to the 'Welcome to Kobo' screen and it's like it's not plugged in at all. I'll check out the other threads, thanks for that.

Jessica Lares · 06-11-2011, 05:55 PM

Let us know if the solution in the other thread doesn't work. There is plenty more things we could try. I'm not sure how the setup works... Does it ask you to plug it in during installation?

Valmore Daniels · 06-12-2011, 10:35 AM

welcome to MR

notatechy · 06-12-2011, 02:56 PM

So I got my Kobo working, and I'm really not sure how that happened...but very happy. My next question is, can I add a 2nd Kobo touch (my daughter's) to my computer. It hasn't been set up yet and I'm running into the same problem as before, not recognizing it when I plug it in. Any simple solutions?

jbcohen · 06-12-2011, 03:01 PM

Sounds like you need the drivers for the electronic reader. Drivers are little pieces of software that tell your PC how to connect to the Kobo Touch. I would suggest looking at Kobo's web site and looking for the drivers that you need.

neilmarr · 06-13-2011, 04:35 AM

Good to have your company, Notatechy. Glad you fixed your problem somehow, but if you have other issues, you'll find a Kobo-dedicated sub forum here for quick advice from experienced users. Happy Koboing and best wishes. Neil

notatechy · 06-15-2011, 09:20 PM

Got both Kobo's up and running thanks to everyone's help. Very much appreciated!

Jessica Lares · 06-15-2011, 09:54 PM

YAY! Great to hear! Have fun!

ImogenRose · 06-17-2011, 08:24 AM

Hello and welcome to MR!

Imogen

06-11-2011, 12:30 PM	#1
notatechy Junior Member Posts: 5 Karma: 10 Join Date: Jun 2011 Location: Ontario, Canada Device: kobo touch	Kobo touch I'm totally new to ereaders and bought the new Kobo Touch ereader. In trying to set it up I connected my kobo to my computer before downloading the setup. Now my computer doesn't recognize when my kobo is even plugged in. I called tech support, told them my problem and told me they would email me a solution within the next few days. I have no idea what I need to do now. Can't wait to start using it but very frustrated that I screwed up the setup...so not computer literate!!

06-12-2011, 03:01 PM	#10
jbcohen Wizard Posts: 3,025 Karma: 11196738 Join Date: Oct 2010 Location: Piper College Device: Samsung A21	Sounds like you need the drivers for the electronic reader. Drivers are little pieces of software that tell your PC how to connect to the Kobo Touch. I would suggest looking at Kobo's web site and looking for the drivers that you need. Last edited by jbcohen; 06-12-2011 at 03:05 PM.

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06-11-2011, 02:12 PM	#2
Jessica Lares Wizard Posts: 2,240 Karma: 5759170 Join Date: Jun 2011 Location: Near Dallas, Texas, USA Device: iPad Mini, iPod Touch (5th gen)	What exactly is happening when you plug it in? Does the Safely Remove Hardware icon show up?

06-11-2011, 03:12 PM	#3
MickeyC Grand Sorcerer Posts: 16,732 Karma: 12185114 Join Date: Nov 2007 Location: Florida Device: iPhone 6 plus, Sony T1, iPad 3	Hi notatechy and welcome to MobileRead

06-11-2011, 03:22 PM	#4
notatechy Junior Member Posts: 5 Karma: 10 Join Date: Jun 2011 Location: Ontario, Canada Device: kobo touch	The Safely Remove Hardware icon doesn't come up at all and the Kobo set up says something like, 'have you connected your Kobo with your USB yet, we cannot detect it. Please connect to set up your account' or something like that.

06-11-2011, 03:48 PM	#5
Jessica Lares Wizard Posts: 2,240 Karma: 5759170 Join Date: Jun 2011 Location: Near Dallas, Texas, USA Device: iPad Mini, iPod Touch (5th gen)	Try a different USB port and see if that changes anything. Is the Kobo charged? Have a look at this thread, they had the same issue as you: https://www.mobileread.com/forums/showthread.php?t=98206

06-11-2011, 04:40 PM	#6
notatechy Junior Member Posts: 5 Karma: 10 Join Date: Jun 2011 Location: Ontario, Canada Device: kobo touch	So I have tried all the other USB ports and still the same problem. The screen on my Kobo does change to 'connected and charging', then after a few seconds it goes back to the 'Welcome to Kobo' screen and it's like it's not plugged in at all. I'll check out the other threads, thanks for that.

06-11-2011, 05:55 PM	#7
Jessica Lares Wizard Posts: 2,240 Karma: 5759170 Join Date: Jun 2011 Location: Near Dallas, Texas, USA Device: iPad Mini, iPod Touch (5th gen)	Let us know if the solution in the other thread doesn't work. There is plenty more things we could try. I'm not sure how the setup works... Does it ask you to plug it in during installation?

06-12-2011, 10:35 AM	#8
Valmore Daniels Grand Sorcerer Posts: 6,592 Karma: 2822668 Join Date: Jul 2010 Device: Kindle	welcome to MR

06-12-2011, 02:56 PM	#9
notatechy Junior Member Posts: 5 Karma: 10 Join Date: Jun 2011 Location: Ontario, Canada Device: kobo touch	So I got my Kobo working, and I'm really not sure how that happened...but very happy. My next question is, can I add a 2nd Kobo touch (my daughter's) to my computer. It hasn't been set up yet and I'm running into the same problem as before, not recognizing it when I plug it in. Any simple solutions?

06-13-2011, 04:35 AM	#11
neilmarr neilmarr Posts: 7,216 Karma: 6000059 Join Date: Apr 2009 Location: Monaco-Menton, France Device: sony	Good to have your company, Notatechy. Glad you fixed your problem somehow, but if you have other issues, you'll find a Kobo-dedicated sub forum here for quick advice from experienced users. Happy Koboing and best wishes. Neil

06-15-2011, 09:20 PM	#12
notatechy Junior Member Posts: 5 Karma: 10 Join Date: Jun 2011 Location: Ontario, Canada Device: kobo touch	Got both Kobo's up and running thanks to everyone's help. Very much appreciated!

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06-15-2011, 09:54 PM	#13
Jessica Lares Wizard Posts: 2,240 Karma: 5759170 Join Date: Jun 2011 Location: Near Dallas, Texas, USA Device: iPad Mini, iPod Touch (5th gen)	YAY! Great to hear! Have fun!

06-17-2011, 08:24 AM	#14
ImogenRose PORTAL Posts: 7,204 Karma: 2884640 Join Date: Apr 2010 Device: Kindle 1, Kindle 3 (3G), iPhone	Hello and welcome to MR! Imogen