Blue Pocket Pro finish already coming off - Page 5

AJ Starr · 09-18-2009, 03:53 PM

When I got mine, they didn't show up. After a few hours I started seeing some. As I stated before, I thought it was oil from the leather case, but after some of the information that has come, I have another opinion.

As Mr JSWolf said, the surface might not have been prepared correctly, and with the "rubberized" surface "wrinkling" instead of cracking, it looks like it might be stretching, as opposed shrinking.

I wonder, ROBERT B YOU MIGHT ASK THIS QUESTION, whether a GENTLE heat might be applied, like a hair dryer on WARM. But, of course, heat might stretch it also. But it might soften it to press it down.

I STRONGLY SUGGEST NO ONE TRY THIS UNTIL WE HAVE SOME EXPERT OPINIONS FAVORING IT. !!!!!!!!!!

AJ

BTW, regardless of the blue wrinkles, the reasons I purchased an ASTAK have not changed and I will NOT be returning it, barring the unit failure.

wayamauro · 09-18-2009, 06:52 PM

Quote:

Originally Posted by RichyRich

Here's a couple of pictures after lightly rubbing it to see if it was excess glue. It does appear the rubberized coating didn't fully bond to the EZReader and thus the bubbles and lines. The case is a nice blue plastic color underneath and it would still be nice without the rubberized coating. But this is a first run on the colors, so there's bound to be problems.

Images tell more than words. Unbelievable, I am not buying it, definitely. I just made up my mind. It's been a lot of "defects" in only a few weeks...reports from slowness and sd card removing issues to battery life, and now the PAINTING coming off!!??
Thank you for your pictures and for everyone reporting your problems, it really helped me save some money.

wayamauro · 09-18-2009, 06:53 PM

Quote:

Originally Posted by JSWolf

So do you think Astak will send everyone a small can of blue paint along with a proper paint brush to apply the paint?

I don't know, but will they have to pay for shipping costs?

Faenad · 09-18-2009, 07:11 PM

If you intend to keep your PP, you should always disassemble the case and have it professionally painted.
Ask your local paint shop. It would looks much nicer. Even doing it yourselves, you would probably end up with something nicer.
As for me, I'm out too. The large range of supported formats interested me, but I saw in several reviews that most formats are very badly supported. And now this, I don't want to take the risk to end up with a defective unit and to have to pay international shipping two times + the customs.

Faenad · 09-18-2009, 07:16 PM

Quote:

He also posted in another thread...

Quote:

Quote:

Originally Posted by Robertb View Post
The Pocket PRO is made of plastic as it meets RoHS standards better and it is lighter and PLASTIC is made of resin... meaning the color is not a coating... it is impregnated into the resin and lasts. Metal can have a tendency to wear if painted in colors.

This is clearly false. I just removed the battery door on my red/maroon PP and the device is white plastic with a red coating (paint, resin, whatever).

If you have the time and inclination, you would be able to find several dozens of similar misleading/false assumptions. Sadly, when RobertB says something, always assume it's BS unless proven true by an independent source.

griffonwing · 09-18-2009, 07:22 PM

Quote:

Dear customers,

We are aware of a manufacturing defect in the casing of some of the 5-inch Pocket PROs. If you have noticed some defects in the paint or casing of your device, and would like to exchange it for a brand new unit without any blemishes, please email us at support@astak.com, or call toll-free 866-368-8788 Mondays-Fridays, 10-6pm, Pacific Standard Time. We will issue you a shipping label so that you do not have to pay any shipping fees. We are trying our best to handle this unforeseen situation and have notified our manufacturer.

Thank you for your patience,

The eBook Reader Team

They are listening.

griffonwing · 09-18-2009, 07:25 PM

As for me. This is only the skin of the unit. It's not truly what makes the PEZ what it is, and that is a multi-format reading monster in my pocket.

If mine reader begins to shed it's skin, I will help it along the way, then I will follow through with Faenad's idea and have my casing professionally painted by a friend who specializes in autobody painting.

I'll give my reader the coat it truly deserves and it will definitely turn heads.

tamzilla · 09-18-2009, 08:33 PM

I'm glad to see Astak is going to provide free shipping to return the units with the bad paint job.

So far, I'm only seeing people with the blue units reporting problems with the rubber coating. Does anyone with a different color have this issue? I'm wondering if whatever dye they used for the blue is reacting badly with the base for the rubberized coating.

I've been using my white model extensively everyday since I've gotten it, and haven't had problems with the coating at all.

Robertb · 09-18-2009, 08:36 PM

Quote:

Originally Posted by griffonwing

As for me. This is only the skin of the unit. It's not truly what makes the PEZ what it is, and that is a multi-format reading monster in my pocket.

If mine reader begins to shed it's skin, I will help it along the way, then I will follow through with Faenad's idea and have my casing professionally painted by a friend who specializes in autobody painting.

I'll give my reader the coat it truly deserves and it will definitely turn heads.

Dear ALL:

We know that the paint coating was not fully dry when they were packed and rushed thru transit. We now have 40 Slate Blue Pocket PRO out of the boxes and lined up in rows of five. We monitor every day. The 40 we have are all just perfect. Now that they are fully set... we can eliviate the ones that do show any problem.

Please... we appreciate your support and your love of the Pocket PRO... but it has to look good when you show it to others. Email Ruby if your finish is not error-free at: support@astak.com.

We ARE taking care of our customers and we DO stand behind the product.

There is an old saying that says: "Any company can smile and make nice when things go right. A proper company MAKES RIGHT when things go wrong." Judge not our Pocket PRO because we rushed to ship, like so many wanted... let us get you happy!

AnemicOak · 09-18-2009, 08:45 PM

Quote:

Originally Posted by Robertb

We know that the paint coating was not fully dry when they were packed and rushed thru transit.

I'm disappointed that it is indeed a paint coating when you told us it wasn't, but it's nice to see a quick response to folks problems.

kennyc · 09-18-2009, 08:56 PM

I'm extremely pleased that they are taking care of this Paint/coating problem!

CrimsonCherries · 09-18-2009, 09:27 PM

I have a maroon/red one with coating issues on the back. The blue one I ordered for my sister-in-law has coating issues with the upper left corner on the front. I think it's really cool that Astak is letting us exchange the units for blemish-free ones with the shipping paid for. I'm taking advantage of the offer and exchanging both of our units. Also, support has been really responsive about letting us exchange our 256 MB SD cards with the Chinese eBooks for the 1 GB SD cards with the English eBooks.

Although there are issues with this initial launch of the product (which is not surprising given that we are purchasing the first release), I am still enthusiastic about the EZ Reader Pocket Pro, particularly because of the product features, great customer support and responsiveness to correct the issues.

GA Russell · 09-18-2009, 09:53 PM

Does anyone have a problem with his black or white? It doesn't look like it.

SDRebel · 09-18-2009, 10:24 PM

Quote:

Originally Posted by griffonwing

yup. soft and smooth like the fuzz of a peach, or the texture of poison ivy

you are not going to make me go touch poison ivy just to see if you are telling the truth :nono:

SDRebel · 09-18-2009, 10:35 PM

Quote:

Originally Posted by griffonwing

They are listening.

I wonder why they didn't offer this for my issue

I do have to say that the black unit doesn't have this problem at all

09-18-2009, 03:53 PM	#61
AJ Starr Guru Posts: 815 Karma: 1029784 Join Date: May 2008 Location: Nebraska, USA Device: PEZ, Color Libre, 2@Sony T1, Onyx i62HD	Blue Wrinkles When I got mine, they didn't show up. After a few hours I started seeing some. As I stated before, I thought it was oil from the leather case, but after some of the information that has come, I have another opinion. As Mr JSWolf said, the surface might not have been prepared correctly, and with the "rubberized" surface "wrinkling" instead of cracking, it looks like it might be stretching, as opposed shrinking. I wonder, ROBERT B YOU MIGHT ASK THIS QUESTION, whether a GENTLE heat might be applied, like a hair dryer on WARM. But, of course, heat might stretch it also. But it might soften it to press it down. I STRONGLY SUGGEST NO ONE TRY THIS UNTIL WE HAVE SOME EXPERT OPINIONS FAVORING IT. !!!!!!!!!! AJ BTW, regardless of the blue wrinkles, the reasons I purchased an ASTAK have not changed and I will NOT be returning it, barring the unit failure.

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09-18-2009, 07:11 PM	#64
Faenad Ad astra per aspera Posts: 347 Karma: 724 Join Date: Aug 2008 Location: Mexico Device: PRS-505, PRS-300 & HTC HD2	If you intend to keep your PP, you should always disassemble the case and have it professionally painted. Ask your local paint shop. It would looks much nicer. Even doing it yourselves, you would probably end up with something nicer. As for me, I'm out too. The large range of supported formats interested me, but I saw in several reviews that most formats are very badly supported. And now this, I don't want to take the risk to end up with a defective unit and to have to pay international shipping two times + the customs.

09-18-2009, 07:25 PM	#67
griffonwing Suave Swabby, Savvy? Posts: 1,602 Karma: 520350 Join Date: Jun 2008 Location: Harrison, ARrrr, USA - southern Ozark mountains Device: Slate Blue PEZ (Astak Pocket Pro), CVSCX-9300 Quad-band watch phone	As for me. This is only the skin of the unit. It's not truly what makes the PEZ what it is, and that is a multi-format reading monster in my pocket. If mine reader begins to shed it's skin, I will help it along the way, then I will follow through with Faenad's idea and have my casing professionally painted by a friend who specializes in autobody painting. I'll give my reader the coat it truly deserves and it will definitely turn heads.

09-18-2009, 08:33 PM	#68
tamzilla Zealot Posts: 112 Karma: 2781 Join Date: Sep 2009 Location: VA, USA Device: nook, Ipod touch	I'm glad to see Astak is going to provide free shipping to return the units with the bad paint job. So far, I'm only seeing people with the blue units reporting problems with the rubber coating. Does anyone with a different color have this issue? I'm wondering if whatever dye they used for the blue is reacting badly with the base for the rubberized coating. I've been using my white model extensively everyday since I've gotten it, and haven't had problems with the coating at all.

09-18-2009, 08:56 PM	#71
kennyc The Dank Side of the Moon Posts: 35,872 Karma: 118716293 Join Date: Sep 2009 Location: Denver, CO Device: Kindle2; Kindle Fire	I'm extremely pleased that they are taking care of this Paint/coating problem!

09-18-2009, 09:27 PM	#72
CrimsonCherries Junior Member Posts: 7 Karma: 10 Join Date: Sep 2009 Device: EZ Reader Pocket Pro	I have a maroon/red one with coating issues on the back. The blue one I ordered for my sister-in-law has coating issues with the upper left corner on the front. I think it's really cool that Astak is letting us exchange the units for blemish-free ones with the shipping paid for. I'm taking advantage of the offer and exchanging both of our units. Also, support has been really responsive about letting us exchange our 256 MB SD cards with the Chinese eBooks for the 1 GB SD cards with the English eBooks. Although there are issues with this initial launch of the product (which is not surprising given that we are purchasing the first release), I am still enthusiastic about the EZ Reader Pocket Pro, particularly because of the product features, great customer support and responsiveness to correct the issues.

09-18-2009, 09:53 PM	#73
GA Russell Montreal wins Grey Cup! Posts: 7,583 Karma: 31484197 Join Date: Aug 2009 Location: Raleigh, NC Device: Paperwhite, Kindles 10 & 4 and jetBook Lite	Does anyone have a problem with his black or white? It doesn't look like it.

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