10-17-2008, 02:36 PM | #1 |
Zealot
Posts: 135
Karma: 142
Join Date: Jul 2008
Device: iPod Touch, iPad
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Customer Service Report: Falbe Publishing
Just thought I would give a shout out to some great customer service. Someone recommended Tracy Falbe's Rhys Chronicles recently, reminding me that I had downloaded the first book (available for free with sign-up -- nice touch) in HTML format, but never read it, as I never got around to converting it. On a fluke, I emailed the author/publisher to see if there were any plans to offer the books in eReader format (my personal preference), and Presto-Change-O, almost immediately the new format is available and the author even sent me a copy of the converted Book I.
I know Falbe Publishing (the author or otherwise) participates on these forums from time to time, so I wanted to highlight one of the rare instances of pleasant customer service I have had of late! Hopefully I will get a chance to start on the book this weekend! So to Tracy Falbe, thank you! The Bandit |
10-18-2008, 01:40 AM | #2 |
Groupie
Posts: 180
Karma: 34
Join Date: Aug 2008
Device: Kindle (Gen 1), Kindle DX, Kindle Fire, LG Enact
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I downloaded it, thanks!
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