05-23-2012, 08:44 AM | #16 |
Connoisseur
Posts: 92
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Join Date: Dec 2011
Device: Kindle Touch
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I reported my inability to upgrade from 5.0.4 to 5.1.0 to Kindle Support. They walked me through the upgrade a couple of times with no success. Then they sent me a new one.
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05-23-2012, 09:21 AM | #17 |
Carpe diem, c'est la vie.
Posts: 6,433
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Join Date: Nov 2011
Location: Multiverse 6627A
Device: K1 to PW3
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If you still have it, you can do the upgrade as shown in the links above, but I would keep it unregistered now that it has been replaced. Unless your call to amazon support was escalated to its senior support staff (you would have noticed), the techs you talked to are very limited in their knowledge and experience. It is easier (and less costly) for amazon to replace your kindle than to spend too much time supporting it when the repair procedure may require extra technical ability from the end user.
Last edited by geekmaster; 05-23-2012 at 09:25 AM. |
05-25-2012, 08:08 AM | #18 |
Connoisseur
Posts: 92
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Join Date: Dec 2011
Device: Kindle Touch
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Uhhh, yeah. No. Getting the new one involved an exchange. They sent the new one along with a return label for the old one.
The initial tech who walked me thru the official upgrade process twice announced that he was escalating the problem and they would get back to me. When they did, it was to say they were replacing it. |
05-25-2012, 09:13 AM | #19 | |
Carpe diem, c'est la vie.
Posts: 6,433
Karma: 10773668
Join Date: Nov 2011
Location: Multiverse 6627A
Device: K1 to PW3
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Quote:
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06-05-2012, 02:32 AM | #20 |
Junior Member
Posts: 5
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Join Date: Jun 2012
Device: kindle 4
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k4 frozen
im new in this jailbreaking world and yerterday y try to put the custum screen saver in my k4, i dont know for sure what i did wrong but now my kindle its FROZEN in the main screen that says:
tequila - system diags s) device settings o) operator test suite r) run in test .... etc. the problem is i cant use de arrows to go down or up in the menu o enter with the middle buttom. so please i really need help, havent here about no one with this trouble. |
06-05-2012, 02:43 AM | #21 | |
Carpe diem, c'est la vie.
Posts: 6,433
Karma: 10773668
Join Date: Nov 2011
Location: Multiverse 6627A
Device: K1 to PW3
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Quote:
https://www.mobileread.com/forums/sho...d.php?t=170929 Thanks. Try using MfgTool (in the "select boot" thread) to boot to main. Tell us (in the debricking thread) what results you get when you try that. |
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