Battery cover breaking

tompe · 02-21-2009, 06:31 AM

My battery cover just broke after a couple of months. The plastic at the screw just split apart so now I have to read with the Cybook in the cover. Has this happened to somebody else and if so have you managed to get Bookeen to send you a new battery cover?

Avoiding these kind of problems is proably one reason why some product does not have a battery that is easy to replace.

Jellby · 02-21-2009, 07:01 AM

My battery cover is intact, but I have only opened it once, out of curiosity

Can't you use a piece of tape to hold the cover in place?

HarryT · 02-21-2009, 07:08 AM

Mine's perfect, but I've never opened it. Would a drop of "superglue" not fix it?

tompe · 02-21-2009, 07:22 AM

Quote:

Originally Posted by HarryT

Mine's perfect, but I've never opened it. Would a drop of "superglue" not fix it?

I do not think I have opened it either. I was very surprised when it just broke. It is just not to use superglue to fix it. What I got now is a hole that is to big. But I assume that tape or some other creative solution might work. It also works keeping the Cybook in the cover but I usually read without cover at home.

HarryT · 02-21-2009, 07:25 AM

OK, I see the problem. Sounds as if perhaps the plastic was "stressed" around the screw-hole and just fractured as a result? I would hope that Bookeen could just send you a replacement cover.

cubisticus · 02-21-2009, 10:10 AM

Yes, I had the same problem here -- for me, it seems to be a construction fault (the plastic around the screw is very very thin ...) -- but I managed to fix it with a drop of glue on the broken piece of plastic. But I after all, I have gurantee left and the device was not cheap, so I'm thinking about to contact Bookeen or the reseller for a new cover. What is the best way to contact Bookeen?

HarryT · 02-21-2009, 11:38 AM

support@bookeen.com

delphidb96 · 02-21-2009, 04:34 PM

Quote:

Originally Posted by tompe

My battery cover just broke after a couple of months. The plastic at the screw just split apart so now I have to read with the Cybook in the cover. Has this happened to somebody else and if so have you managed to get Bookeen to send you a new battery cover?

Avoiding these kind of problems is proably one reason why some product does not have a battery that is easy to replace.

I'm NOT the only one!!!!

Hooray!!!

I've requested a new battery cover. I'm still waiting for one. I'm willing to send in the old one, but I've asked they send (and bill me for) just the cover as I don't want to give up my Cybook for such an insignificant reason. Sigh. Still waiting for the email from them...

Derek

ErwinOtten · 02-22-2009, 03:48 PM

OMG..... After the 'Mysterious Broken Screen' topic, now we get the 'Mysterious Broken Battery Cover' topic.......

I know..........

delphidb96 · 02-22-2009, 04:21 PM

Quote:

Originally Posted by ErwinOtten

OMG..... After the 'Mysterious Broken Screen' topic, now we get the 'Mysterious Broken Battery Cover' topic.......

I know..........

And, mysteriously, no one seems to recognize the humor in this...

Derek

tompe · 02-22-2009, 04:38 PM

I laughed.

But the reason is easily seen. You have to apply pressure to close the cover (maybe it is so from the beginning or maybe the battery has swelled as these kind of battery do after a while) so you have one small screw and the plastic around the hole holding everything in place and with the constant pressure it will break sooner or later.

delphidb96 · 02-23-2009, 02:29 PM

Yay! I just got my response back from Bookeen support!

Quote:

Sir,

We do apologise for the inconvenience.

Could you please provide us with the address we will ship the battery door to?

Best regards,

Bookeen Support Team

Derek

tompe · 02-23-2009, 03:23 PM

I also got that response today (sent an email to them a couple of days ago).

tompe · 02-27-2009, 11:58 AM

I got the new battery cover today so in this case the Bookeen support worked very well.

cubisticus · 03-04-2009, 02:00 AM

Quote:

Originally Posted by tompe

I got the new battery cover today so in this case the Bookeen support worked very well.

Hmm, I haven't heard anything yet from them - did you write them in english or french? Did you send them a copy of your bill or something like that?

02-21-2009, 06:31 AM	#1
tompe Grand Sorcerer Posts: 7,452 Karma: 7185064 Join Date: Oct 2007 Location: Linköpng, Sweden Device: Kindle Voyage, Nexus 5, Kindle PW	Battery cover breaking My battery cover just broke after a couple of months. The plastic at the screw just split apart so now I have to read with the Cybook in the cover. Has this happened to somebody else and if so have you managed to get Bookeen to send you a new battery cover? Avoiding these kind of problems is proably one reason why some product does not have a battery that is easy to replace.

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02-21-2009, 07:01 AM	#2
Jellby frumious Bandersnatch Posts: 7,515 Karma: 18512745 Join Date: Jan 2008 Location: Spaniard in Sweden Device: Cybook Orizon, Kobo Aura	My battery cover is intact, but I have only opened it once, out of curiosity Can't you use a piece of tape to hold the cover in place?

02-21-2009, 07:08 AM	#3
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Mine's perfect, but I've never opened it. Would a drop of "superglue" not fix it?

02-21-2009, 07:25 AM	#5
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	OK, I see the problem. Sounds as if perhaps the plastic was "stressed" around the screw-hole and just fractured as a result? I would hope that Bookeen could just send you a replacement cover.

02-21-2009, 10:10 AM	#6
cubisticus Connoisseur Posts: 60 Karma: 34 Join Date: Oct 2008 Location: Germany Device: Cybook Gen3	Yes, I had the same problem here -- for me, it seems to be a construction fault (the plastic around the screw is very very thin ...) -- but I managed to fix it with a drop of glue on the broken piece of plastic. But I after all, I have gurantee left and the device was not cheap, so I'm thinking about to contact Bookeen or the reseller for a new cover. What is the best way to contact Bookeen?

02-21-2009, 11:38 AM	#7
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	support@bookeen.com

02-22-2009, 03:48 PM	#9
ErwinOtten Addict Posts: 338 Karma: 444 Join Date: Jul 2008 Location: The Netherlands Device: Cybook G3	OMG..... After the 'Mysterious Broken Screen' topic, now we get the 'Mysterious Broken Battery Cover' topic....... I know..........

02-22-2009, 04:38 PM	#11
tompe Grand Sorcerer Posts: 7,452 Karma: 7185064 Join Date: Oct 2007 Location: Linköpng, Sweden Device: Kindle Voyage, Nexus 5, Kindle PW	I laughed. But the reason is easily seen. You have to apply pressure to close the cover (maybe it is so from the beginning or maybe the battery has swelled as these kind of battery do after a while) so you have one small screw and the plastic around the hole holding everything in place and with the constant pressure it will break sooner or later.

02-23-2009, 03:23 PM	#13
tompe Grand Sorcerer Posts: 7,452 Karma: 7185064 Join Date: Oct 2007 Location: Linköpng, Sweden Device: Kindle Voyage, Nexus 5, Kindle PW	I also got that response today (sent an email to them a couple of days ago).

02-27-2009, 11:58 AM	#14
tompe Grand Sorcerer Posts: 7,452 Karma: 7185064 Join Date: Oct 2007 Location: Linköpng, Sweden Device: Kindle Voyage, Nexus 5, Kindle PW	I got the new battery cover today so in this case the Bookeen support worked very well.

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