K3 Screen Problem

walleeva · 11-07-2010, 06:31 AM

Hi everyone,

I've been using a K3 with 3.0.2 firmware for more than a month and I love it so much. But recently my K3's screen has some problems. When I read it under the sun the background of the screen becomes dark, blurry with many tiny black spots, then if I hit some keys on the keyboards the screen becomes normal but the problem will come back in a minute or two. Then If I turn my K3 off and leave it for couple of hours the problem will disappear. And sometimes it comes back again (quite often), not only when I read under the sun but also very randomly, quite annoying.

I wonder is that a normal problem? Or my K3 is faulty? Should I call Amazon? If my K3 is faulty, is that possible that they will send me a replacement? ( I'm in Australia). Thanks

Acorn · 11-07-2010, 07:15 AM

It would help a lot if you posted a photograph of the problem.

cvkemp · 11-07-2010, 08:02 AM

From some one that has spend most his life doing electronic troubleshooting and repair. This sounds like the kindle's electronics is over heating. More than likely this is a defect and your kindle needs to be replaced. It is heading into your summer so that is adding to it. I live in Texas and I have had my kindle since September and not seen that issue and we have had a hot October.

catsittingstill · 11-07-2010, 08:49 AM

Past kindles have had problems in sunlight (not this particular problem, quite--I think it was the screen fading to white) and Amazon has replaced them promptly and without argument.

I think you should call Amazon support--I expect they will want to replace this one too.

walleeva · 11-07-2010, 11:48 PM

I forgot to capture the screen when the problem occurs, will do it next time and show you. It happens very randomly now, even without sunlight so I'm not sure what is the cause. I will contact amazon support. Thanks guys

11-07-2010, 06:31 AM	#1
walleeva Junior Member Posts: 8 Karma: 10 Join Date: Sep 2010 Location: Sydney, Australia Device: Kindle 3	K3 Screen Problem Hi everyone, I've been using a K3 with 3.0.2 firmware for more than a month and I love it so much. But recently my K3's screen has some problems. When I read it under the sun the background of the screen becomes dark, blurry with many tiny black spots, then if I hit some keys on the keyboards the screen becomes normal but the problem will come back in a minute or two. Then If I turn my K3 off and leave it for couple of hours the problem will disappear. And sometimes it comes back again (quite often), not only when I read under the sun but also very randomly, quite annoying. I wonder is that a normal problem? Or my K3 is faulty? Should I call Amazon? If my K3 is faulty, is that possible that they will send me a replacement? ( I'm in Australia). Thanks

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11-07-2010, 07:15 AM	#2
Acorn Connoisseur Posts: 56 Karma: 74 Join Date: Oct 2010 Device: Kindle 3	It would help a lot if you posted a photograph of the problem.

11-07-2010, 08:02 AM	#3
cvkemp Loving life Posts: 1,412 Karma: 7991496 Join Date: Mar 2009 Location: Hot Springs Village, Arkansas Device: PaperWhite 5,iPhone 13, IPad, MacBook Air	From some one that has spend most his life doing electronic troubleshooting and repair. This sounds like the kindle's electronics is over heating. More than likely this is a defect and your kindle needs to be replaced. It is heading into your summer so that is adding to it. I live in Texas and I have had my kindle since September and not seen that issue and we have had a hot October.

11-07-2010, 08:49 AM	#4
catsittingstill Guru Posts: 643 Karma: 551634 Join Date: Dec 2007 Device: Kindle 1.0.8, iPod Touch, Kindle Keyboard	Past kindles have had problems in sunlight (not this particular problem, quite--I think it was the screen fading to white) and Amazon has replaced them promptly and without argument. I think you should call Amazon support--I expect they will want to replace this one too.

11-07-2010, 11:48 PM	#5
walleeva Junior Member Posts: 8 Karma: 10 Join Date: Sep 2010 Location: Sydney, Australia Device: Kindle 3	I forgot to capture the screen when the problem occurs, will do it next time and show you. It happens very randomly now, even without sunlight so I'm not sure what is the cause. I will contact amazon support. Thanks guys

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