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Old 05-05-2012, 07:06 PM   #16
Talldog
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Originally Posted by Kumabjorn View Post
When I have been in contact with CS I always get a mail asking me to rate the service. I thought that was standard procedure. That way you can tell them exactly what the problem is and I believe it goes to a CS supervisor.
One of the things they ask you to rate is Amazon's policy on the issue. I gave them 1 star with the explanation that you shouldn't have to call CS just to cancel pending deliveries.
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Old 05-06-2012, 06:40 PM   #17
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French Amazon CS doesn't send an email... Unsurprisingly?
I'll be sending one thought
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Old 05-07-2012, 02:34 AM   #18
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How many years has Amazon.fr been in operation? Maybe they haven't embraced all aspects of the Amazon philosophy yet? Also, is it a 100 % subsidiary?
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