Paper white diagnosis

jbcohen · 09-20-2014, 08:24 PM

My two year old paper white is doing ok but it has some issues: Once every month or so it gets hung up some where and I need to re-boot it, sometimes twice. I have checked the firmware and its been upgraded to the latest version. What's your diagnosis of my paper white one.

pidgeon92 · 09-21-2014, 01:17 PM

I have no diagnosis, but if it were my unit, I'd do a factory reset.

jbcohen · 09-21-2014, 01:58 PM

Quote:

Originally Posted by pidgeon92

I have no diagnosis, but if it were my unit, I'd do a factory reset.

Tried that did not fix things.

daffy4u · 09-21-2014, 02:41 PM

Quote:

Originally Posted by jbcohen

Tried that did not fix things.

Have you contacted Amazon for assistance?

jbcohen · 09-21-2014, 09:31 PM

Its two years old, I do not think that they would help with a paper white that old, however if you are saying that they would I will try that.

krazy4katz · 09-21-2014, 10:04 PM

Make sure you contact Amazon KINDLE customer service. They are usually very helpful.

morrow · 09-21-2014, 10:22 PM

I also had that issue recently on my PW1, but it happens so infrequently that I never let it bother me...

Readirect · 09-30-2014, 09:04 PM

If the problem just started, it's probably something related to your content: Either too much, a book that didn't copy properly (and)/or a problem with the index.

Check to see that you have enough space (things start to get weird when there's less than about 200mb) and delete something if you have less than that. If that doesn't work, try deleting the documents folder contents on the Kindle (if you have a backup) and transferring the content again. It'll re-index on its own so leave the Kindle alone for awhile.

speedlever · 10-01-2014, 06:47 AM

My daughter's K3 screen broke outside of warranty. I called Kindle support just to see what my options were and they offered me a discounted PW1 (refurb,,, this was before the PW2 came out, iirc). The refurb came with problems so they replaced it with a new one. Sweet!

That being said, there's nothing wrong with your PW that a new Voyage/Kobo won't fix.

nynaevelan · 10-01-2014, 09:17 AM

Sometimes I would have to clean out my indexing folder and let it re-index everything to help speed things up.

Strether · 10-01-2014, 10:24 AM

My PW 2 freezes every once in a while and I need to re-boot. It's done that since I've had it but the re-booting solves the problem. I've learned, though, to take note of the current page I'm reading because when I re-enter the book, I'm taken to a place many pages prior to the one I was on when the device froze.

It's otherwise problem-free though and I've never had to re-boot twice.

Jim

09-20-2014, 08:24 PM	#1
jbcohen Wizard Posts: 3,025 Karma: 11196738 Join Date: Oct 2010 Location: Piper College Device: Samsung A21	Paper white diagnosis My two year old paper white is doing ok but it has some issues: Once every month or so it gets hung up some where and I need to re-boot it, sometimes twice. I have checked the firmware and its been upgraded to the latest version. What's your diagnosis of my paper white one.

10-01-2014, 06:47 AM	#9
speedlever Fanatic Posts: 592 Karma: 138200 Join Date: Nov 2010 Location: NC, USA Device: PW2014, PW2012, iPad Pro	My daughter's K3 screen broke outside of warranty. I called Kindle support just to see what my options were and they offered me a discounted PW1 (refurb,,, this was before the PW2 came out, iirc). The refurb came with problems so they replaced it with a new one. Sweet! That being said, there's nothing wrong with your PW that a new Voyage/Kobo won't fix. Last edited by speedlever; 10-01-2014 at 07:03 AM.

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09-21-2014, 01:17 PM	#2
pidgeon92 Wizard Posts: 3,144 Karma: 8426142 Join Date: Jun 2008 Location: Chicago, IL Device: Kindle PW2, Kindle Voyage, Kindle DXG, Boox M90, Kobo Aura HD	I have no diagnosis, but if it were my unit, I'd do a factory reset.

09-21-2014, 09:31 PM	#5
jbcohen Wizard Posts: 3,025 Karma: 11196738 Join Date: Oct 2010 Location: Piper College Device: Samsung A21	Its two years old, I do not think that they would help with a paper white that old, however if you are saying that they would I will try that.

09-21-2014, 10:04 PM	#6
krazy4katz Addict Posts: 367 Karma: 1552656 Join Date: Feb 2009 Device: [Kindle 1, Kindle 3 (KK)], Kindle Voyage, iPad Pro	Make sure you contact Amazon KINDLE customer service. They are usually very helpful.

09-21-2014, 10:22 PM	#7
morrow Enthusiast Posts: 38 Karma: 473242 Join Date: Oct 2012 Device: K3/PW/KV	I also had that issue recently on my PW1, but it happens so infrequently that I never let it bother me...

09-30-2014, 09:04 PM	#8
Readirect Zealot Posts: 130 Karma: 20456 Join Date: Apr 2014 Device: KPW1	If the problem just started, it's probably something related to your content: Either too much, a book that didn't copy properly (and)/or a problem with the index. Check to see that you have enough space (things start to get weird when there's less than about 200mb) and delete something if you have less than that. If that doesn't work, try deleting the documents folder contents on the Kindle (if you have a backup) and transferring the content again. It'll re-index on its own so leave the Kindle alone for awhile.

10-01-2014, 09:17 AM	#10
nynaevelan eBook Junkie Posts: 1,526 Karma: 1464018 Join Date: May 2010 Location: USA Device: Kindle Fire 2020, Kindle PW2	Sometimes I would have to clean out my indexing folder and let it re-index everything to help speed things up.

10-01-2014, 10:24 AM	#11
Strether Guru Posts: 744 Karma: 2825929 Join Date: Feb 2007 Location: Fresno Device: Kindle 1; iPad Air; iPhone 7; Kobo Libra; Kindle Oasis 3	My PW 2 freezes every once in a while and I need to re-boot. It's done that since I've had it but the re-booting solves the problem. I've learned, though, to take note of the current page I'm reading because when I re-enter the book, I'm taken to a place many pages prior to the one I was on when the device froze. It's otherwise problem-free though and I've never had to re-boot twice. Jim

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