Computer doesn't see story

tatmattd · 08-15-2010, 09:29 PM

Hi, I'm running Windows 7 on my laptop and have firmware 1.71 on my story, My computer can see the removable sdhc 32G sandisk and all subfolders on it but cannot see the story and its folder stucture itself. In windows explorer the 32G sdhc appears as 'removable disc' but the stoy itself doesn't appear. Within the story I can navigate the folder structure throgh 'My Folder' but I see nothing in it. So in essence I can put anything on the removable disc no worries but can't put anything on the story itself. What can I do? Can anyone help? Cheers Matt

tatmattd · 08-16-2010, 01:53 AM

Woo Hoo, I just tried a USB Port between my story and my computer and low and behold there is my story, go figure! Can't explain it, but it works!! Thanks sceadugenga
See the thread "iriver story Problem"

MacEachaidh · 08-23-2010, 01:01 PM

Great news it's working for you, tatmattd. Must have been frustrating to have the device but not to be able to get files onto it.

The explanation I've read is that - depending on the motherboard - the USB port sometimes runs at a lower voltage than is required. (This is often the case with laptops.) Some types of equipment can cope anyway, but devices that power themselves through the USB require a certain level of power for even a data transfer to work.

Is it a powered hub?

tatmattd · 08-25-2010, 09:16 PM

Sorry about the long wait for an answer MacEachaidh, but it is a bus-powered usb hub ie. one that draws its power from the computer, not an external power supply. Can't explain the reasons why, I'm just grateful it works, Cheers Matt

sceadugenga · 08-30-2010, 12:28 AM

I'd like to add that just using a heavier cable, the one off my external hard drive had the same effect for me.

08-15-2010, 09:29 PM	#1
tatmattd Junior Member Posts: 9 Karma: 10 Join Date: Aug 2010 Location: Melbourne, Australia Device: iriver story	Computer doesn't see story Hi, I'm running Windows 7 on my laptop and have firmware 1.71 on my story, My computer can see the removable sdhc 32G sandisk and all subfolders on it but cannot see the story and its folder stucture itself. In windows explorer the 32G sdhc appears as 'removable disc' but the stoy itself doesn't appear. Within the story I can navigate the folder structure throgh 'My Folder' but I see nothing in it. So in essence I can put anything on the removable disc no worries but can't put anything on the story itself. What can I do? Can anyone help? Cheers Matt

08-23-2010, 01:01 PM	#3
MacEachaidh Browser Posts: 745 Karma: 578294 Join Date: Apr 2010 Location: Australia Device: Kobo Touch, Kobo Aura HD	Great news it's working for you, tatmattd. Must have been frustrating to have the device but not to be able to get files onto it. The explanation I've read is that - depending on the motherboard - the USB port sometimes runs at a lower voltage than is required. (This is often the case with laptops.) Some types of equipment can cope anyway, but devices that power themselves through the USB require a certain level of power for even a data transfer to work. Is it a powered hub? Last edited by MacEachaidh; 08-23-2010 at 01:04 PM.

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08-16-2010, 01:53 AM	#2
tatmattd Junior Member Posts: 9 Karma: 10 Join Date: Aug 2010 Location: Melbourne, Australia Device: iriver story	Woo Hoo, I just tried a USB Port between my story and my computer and low and behold there is my story, go figure! Can't explain it, but it works!! Thanks sceadugenga See the thread "iriver story Problem"

08-25-2010, 09:16 PM	#4
tatmattd Junior Member Posts: 9 Karma: 10 Join Date: Aug 2010 Location: Melbourne, Australia Device: iriver story	Sorry about the long wait for an answer MacEachaidh, but it is a bus-powered usb hub ie. one that draws its power from the computer, not an external power supply. Can't explain the reasons why, I'm just grateful it works, Cheers Matt

08-30-2010, 12:28 AM	#5
sceadugenga Connoisseur Posts: 53 Karma: 472136 Join Date: Jul 2010 Location: Chiang Rai Device: iPad	I'd like to add that just using a heavier cable, the one off my external hard drive had the same effect for me.