Fed-Ex email anyone? - Page 6

Sparrow · 12-13-2007, 05:40 AM

My estimated delivery is within the next hour and a half - but my FedEx tracking page still only has the "Package data transmitted to FedEx" entry from 24 hours ago

Either it hasn't budged and is sitting with it's feet up, still in France; or the web page isn't being updated.

HarryT · 12-13-2007, 05:50 AM

Quote:

Originally Posted by kkingdon

I went back to one of the older posts with pictures of the brown/tan cover. There are a couple of differences besides color when compared to the black cover I received: The brown cover doesn't appear to have the pen-holder or inside front-cover pockets. The black cover has a cut-out over the LED. There is also no Cybook logo embossed on the outside front cover. The black cover has a closure: there is a black leather strip that slides into a pocket on the front. I didn't see one on the brown cover pictures.

Did you order the leather cover with your CyBook? I ordered the "Deluxe" pack - perhaps you only get the tan cover with that? The tan cover has a magnetic closure, by the way. Works fine, and improves with usage as the leather gets softer.

Sparrow · 12-13-2007, 07:19 AM

My Cybook is overdue; so I rang FedEx and they say they have no record of ever having it handed over to them. The tracking number I was sent is duff apparently, which is why the web page isn't showing any updates.

They say I have to contact Bookeen to see what's happened to it. I hate it when stuff like this happens.

dainys · 12-13-2007, 08:14 AM

Quote:

Originally Posted by Sparrow

My Cybook is overdue; so I rang FedEx and they say they have no record of ever having it handed over to them. The tracking number I was sent is duff apparently, which is why the web page isn't showing any updates.

They say I have to contact Bookeen to see what's happened to it. I hate it when stuff like this happens.

The same with my order. FedEx page show "Package data transmitted to FedEx", estimated delivery time next hour. I rang to local FedEx office, they say they didn't get my parcel yet

Loopy65 · 12-13-2007, 08:38 AM

Quote:

Originally Posted by Sparrow

My Cybook is overdue; so I rang FedEx and they say they have no record of ever having it handed over to them. The tracking number I was sent is duff apparently, which is why the web page isn't showing any updates.

They say I have to contact Bookeen to see what's happened to it. I hate it when stuff like this happens.

awwwww hope you're able to get it sorted out quickly! .. how frustrating! .. usually that kind of thing happens to me! ..

keep us updated

Loopy

Loopy65 · 12-13-2007, 08:39 AM

Quote:

Originally Posted by dainys

The same with my order. FedEx page show "Package data transmitted to FedEx", estimated delivery time next hour. I rang to local FedEx office, they say they didn't get my parcel yet

mine stuck on 'package date transmitted to FedEx' for a long time and then suddenly three things happened at once! ..

hoping it gets sorted out soon!

Loopy

dhcalva · 12-13-2007, 08:43 AM

Maybe they're assigning numbers to all the packages and it just hasn't shipped yet. We've been known to do that where work when something is going out in a day or so, getting all the shipping labels printed and put on the boxes beforehand.

As for me, mine shipped on the 11th. They tried to deliver it in OH yesterday, but I wasn't home so they left a door hanger on my door. I should get it today.

kkingdon · 12-13-2007, 09:23 AM

Quote:

Originally Posted by HarryT

Did you order the leather cover with your CyBook? I ordered the "Deluxe" pack - perhaps you only get the tan cover with that? The tan cover has a magnetic closure, by the way. Works fine, and improves with usage as the leather gets softer.

I did order the "Deluxe" pack. The magnetic closure sounds keen. It's probably a little less "in the way" when reading than is my cover's leather closure-strap.

Ottawa411 · 12-13-2007, 09:28 AM

9:14 AM Int'l shipment release OTTAWA, ON

It is getting close!

I think I would be happy with either cover. I just want it to be protected and to look nice.

Sparrow · 12-13-2007, 09:43 AM

Quote:

Originally Posted by Loopy65

awwwww hope you're able to get it sorted out quickly! .. how frustrating! .. usually that kind of thing happens to me! ..

keep us updated

Thanks for the sympathy Loopy.

I've emailed contact@bookeen.com and orders@bookeen.com a couple of hours ago - no reply as yet (not expecting a solution this quick, but a 'we're checking' email would be reassuring).

I must say, the speed with which they extracted their money from my CC account, led me to think they were a remarkably efficient outfit.
Unfortunately, subsequent events are leading me to revise my opinion somewhat.

I'm not throwing my toys out of the pram just yet (we all mistakes); but I am gathering them round me in preparation.

julia · 12-13-2007, 09:46 AM

Quote:

Originally Posted by dainys

The same with my order. FedEx page show "Package data transmitted to FedEx", estimated delivery time next hour. I rang to local FedEx office, they say they didn't get my parcel yet

i was expecting my cover today at 12 p.m. and called the local fedex.
they told me the tracking# only shows that they are ready to deliver but no package has been picked up. it's still in paris! they told me to contact bookeen. did just that and wait what will happen.

but at least i have my cybook from the first shipping and have been using it ever since.

Loopy65 · 12-13-2007, 09:52 AM

Quote:

Originally Posted by Sparrow

Thanks for the sympathy Loopy.

I've emailed contact@bookeen.com and orders@bookeen.com a couple of hours ago - no reply as yet (not expecting a solution this quick, but a 'we're checking' email would be reassuring).

I must say, the speed with which they extracted their money from my CC account, led me to think they were a remarkably efficient outfit.
Unfortunately, subsequent events are leading me to revise my opinion somewhat.

I'm not throwing my toys out of the pram just yet (we all mistakes); but I am gathering them round me in preparation.

I think i've sent an email to support@bookeen.com before too .. might be worth a try

Loopy

tompe · 12-13-2007, 10:03 AM

Quote:

Originally Posted by HarryT

Did you order the leather cover with your CyBook? I ordered the "Deluxe" pack - perhaps you only get the tan cover with that? The tan cover has a magnetic closure, by the way. Works fine, and improves with usage as the leather gets softer.

As you say, they improved with usage. When the cover was new the magnetic closure did not work well at all. Unfortunately you see the magnets under the leather when you are reading a book which is a bit irritating. Otherwise I really like the cover.

HarryT · 12-13-2007, 10:05 AM

It looks great when it's closed - makes the Gen3 look just like a fancy leather-bound diary or something; you wouldn't know that it's an electronic device.

tompe · 12-13-2007, 10:13 AM

Quote:

Originally Posted by HarryT

It looks great when it's closed - makes the Gen3 look just like a fancy leather-bound diary or something; you wouldn't know that it's an electronic device.

Yes, it looks great and I really like that it does not look like an electronic device. Hopefully it reduce the risk of getting it stolen.

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12-13-2007, 05:40 AM	#76
Sparrow Wizard Posts: 4,395 Karma: 1358132 Join Date: Nov 2007 Location: UK Device: Palm TX, CyBook Gen3	My estimated delivery is within the next hour and a half - but my FedEx tracking page still only has the "Package data transmitted to FedEx" entry from 24 hours ago Either it hasn't budged and is sitting with it's feet up, still in France; or the web page isn't being updated.

12-13-2007, 07:19 AM	#78
Sparrow Wizard Posts: 4,395 Karma: 1358132 Join Date: Nov 2007 Location: UK Device: Palm TX, CyBook Gen3	My Cybook is overdue; so I rang FedEx and they say they have no record of ever having it handed over to them. The tracking number I was sent is duff apparently, which is why the web page isn't showing any updates. They say I have to contact Bookeen to see what's happened to it. I hate it when stuff like this happens.

12-13-2007, 08:43 AM	#82
dhcalva Enthusiast Posts: 32 Karma: 10 Join Date: Dec 2007 Device: Kindle 2	Maybe they're assigning numbers to all the packages and it just hasn't shipped yet. We've been known to do that where work when something is going out in a day or so, getting all the shipping labels printed and put on the boxes beforehand. As for me, mine shipped on the 11th. They tried to deliver it in OH yesterday, but I wasn't home so they left a door hanger on my door. I should get it today.

12-13-2007, 09:28 AM	#84
Ottawa411 Junior Member Posts: 7 Karma: 10 Join Date: Dec 2007 Location: Ottawa - Ontario - Canada Device: Ebookwise 1150\Bookeen Cybook Gen3	9:14 AM Int'l shipment release OTTAWA, ON It is getting close! I think I would be happy with either cover. I just want it to be protected and to look nice.

12-13-2007, 10:05 AM	#89
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	It looks great when it's closed - makes the Gen3 look just like a fancy leather-bound diary or something; you wouldn't know that it's an electronic device.

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