"Due to overwhelming demand, your order may be delayed up to 5 business days..." - Page 2

RoxyJ · 10-27-2011, 01:34 PM

Quote:

Originally Posted by pokee

This is correct - and it is a Kobo store only coupon / promotion for current Kobo ereader owners, so I am not sure if they have a way to verify that or not.

STILL - my coupon applied correctly, but my invoice that got emailed to me did NOT have the discounted price! GRRRR!

AND - I cannot figure out a way to check my invoice on my account. When I go to 'my purchases' in the Kobo store, it only has my e-book purchases. I emailed Kobo to ask about it...so hopefully they can clear it up before my card is charged...

Can you call your credit card? They should be able to tell you what was charged. I'm sure if you have your receipt from the purchase, they'll look into it (I heard that Kobo customer service was really slow, so contacting your credit card may be faster?)

pokee · 10-27-2011, 02:02 PM

The only invoice I have is the one they emailed me (without the coupon applied). I cannot find any reference to my applied coupon at all (except my original email saying that if I preorder prior to Oct. 28, I can use the coupon).

They can just tell me 'Sorry - you didn't use the coupon, so you don't get the discount'. I have no recourse except to hope that someone nice at Kobo support gives me a $10 credit or something.

I have a feeling it's because their 'pre-order' sign on the website was down as of yesterday. Maybe they stopped honouring the coupon at some point this week, since sales were so high??? You can still 'apply' the coupon (I just tried), so it should still go through that way. I am just hoping it was an online glitch of some sort and the correct amount will be charged to my account. I think my credit card will only be charged once they ship, so I am not sure my cc company would be of any help?

I knew I should've done a screen print of my order summary before I hit submit! I do that sometimes out of fear of the total changing upon submission of online orders...

kklee · 10-27-2011, 03:37 PM

My invoice just showed up via email and I noticed that the $10 discount didn't get applied. I just sent them an email to find out why.

The only reason I ordered directly from Kobo was the discount. I have a Best Buy gift card and could have bought it from there instead.

JCKobo · 10-27-2011, 04:15 PM

pokee / kklee - please PM me your Order #s and I will investigate if the $10 was applied or not. Worst case, we can provide you a $10 store credit for books.

We'll sort this.

JC

JCKobo · 10-27-2011, 04:33 PM

Quote:

Originally Posted by spikexp

How do you manage to apply the coupons, I've tried many time but it say it's invalid?

I just placed a test order and can confirm it is still working. I believe the expiry date is tomorrow.

JC

pokee · 10-27-2011, 04:43 PM

Quote:

Originally Posted by JCKobo

pokee / kklee - please PM me your Order #s and I will investigate if the $10 was applied or not. Worst case, we can provide you a $10 store credit for books.

We'll sort this.

JC

Thanks JC - sent my info to you via PM.

JCKobo · 10-27-2011, 05:08 PM

Quote:

Originally Posted by pokee

Thanks JC - sent my info to you via PM.

Got it - you should be all set. You too kklee!

JC

pokee · 10-27-2011, 05:11 PM

Just in case this happens to anyone else today, JC confirmed that I was charged the full amount, so I got a store credit for the $10 coupon that did not appear on my invoice. I am happy! JC saves the day, again! Thanks JC!!!!!

borisb · 10-27-2011, 05:12 PM

I'm new to Kobo readers (I've been a long time buyer of their books, though) and I'm quite impressed at a Kobo Rep actively involved in this "third party" forum

pokee · 10-27-2011, 05:20 PM

Quote:

Originally Posted by borisb

I'm new to Kobo readers (I've been a long time buyer of their books, though) and I'm quite impressed at a Kobo Rep actively involved in this "third party" forum

I know, right?! Wouldn't get that type of service anywhere else for electronics!!! I've already gushed a few times over JC...

kklee · 10-27-2011, 06:28 PM

Quote:

Originally Posted by JCKobo

pokee / kklee - please PM me your Order #s and I will investigate if the $10 was applied or not. Worst case, we can provide you a $10 store credit for books.

We'll sort this.

JC

All sorted out now, thanks to JCKobo. https://www2.mobileread.com/i/smiliestext/thankyou.gif

emilikins · 10-27-2011, 08:06 PM

Coupon worked for me, and at the time of ordering showed a ship date of Oct. 28. I'll be checking my inbox a lot tomorrow! But as other people have said, I can't seem to figure out how to check up on my order. The e-mail has an order number, but I can't seem to find a way to check it on the website.

JCKobo - Are we missing something?

borisb · 10-27-2011, 08:11 PM

I don't know if it'll be the same for you, but when I placed my order on Oct 19, there was no way to check the status. Today I received an email indicating I could now check the order using the provided link to an order status page.

So, perhaps there's a lag between placing an order and being able to check its status online...

emilikins · 10-27-2011, 08:15 PM

No email other than the initial one with the invoice and order number. There's likely a lag, like with tracking numbers and whatnot. I'm still anxiously watching my Lenovo order to switch to a cancelled status. They did say it could take a couple days. I just wish they would send me something saying it's in the process of being cancelled, so I have proof if they try to pull anything - like send it and then charge me a restocking fee when I return it.

Graycee · 10-28-2011, 04:52 AM

I only received an email about the initial order. I'll be checking email all day today to see if it ships.

10-27-2011, 02:02 PM	#17
pokee Fanatic Posts: 569 Karma: 199759 Join Date: Nov 2010 Location: Vancouver, BC Device: Kobo WiFi, Kobo Glo, Kobo Vox, Samsung Galaxy S4, Samsung Tab2	The only invoice I have is the one they emailed me (without the coupon applied). I cannot find any reference to my applied coupon at all (except my original email saying that if I preorder prior to Oct. 28, I can use the coupon). They can just tell me 'Sorry - you didn't use the coupon, so you don't get the discount'. I have no recourse except to hope that someone nice at Kobo support gives me a $10 credit or something. I have a feeling it's because their 'pre-order' sign on the website was down as of yesterday. Maybe they stopped honouring the coupon at some point this week, since sales were so high??? You can still 'apply' the coupon (I just tried), so it should still go through that way. I am just hoping it was an online glitch of some sort and the correct amount will be charged to my account. I think my credit card will only be charged once they ship, so I am not sure my cc company would be of any help? I knew I should've done a screen print of my order summary before I hit submit! I do that sometimes out of fear of the total changing upon submission of online orders... Last edited by pokee; 10-27-2011 at 02:06 PM.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
"Three Full Days of 99 Cent Books Posted Every Hour" - From DailyCheapReads	NightBird	Deals and Resources (No Self-Promotion or Affiliate Links)	14	05-14-2011 08:44 PM
Would there be demand for an "econo-Kindle?"	JeremyZ	Amazon Kindle	16	10-05-2009 09:45 AM
Pure hilarity! Intro from Iain Bank's "The Business"	ahi	Reading Recommendations	10	08-05-2009 09:13 PM
Longhorn DRM Will Demand "Approved" Display Devices	Bob Russell	News	7	07-15-2005 08:35 PM

10-27-2011, 03:37 PM	#18
kklee Member Posts: 16 Karma: 52 Join Date: Jun 2011 Device: Kobo Touch, Kobo Vox	My invoice just showed up via email and I noticed that the $10 discount didn't get applied. I just sent them an email to find out why. The only reason I ordered directly from Kobo was the discount. I have a Best Buy gift card and could have bought it from there instead.

10-27-2011, 04:15 PM	#19
JCKobo Kobo Product Guy Posts: 244 Karma: 36848 Join Date: Aug 2009 Location: Toronto Device: Kobo Vox	pokee / kklee - please PM me your Order #s and I will investigate if the $10 was applied or not. Worst case, we can provide you a $10 store credit for books. We'll sort this. JC

10-27-2011, 05:11 PM	#23
pokee Fanatic Posts: 569 Karma: 199759 Join Date: Nov 2010 Location: Vancouver, BC Device: Kobo WiFi, Kobo Glo, Kobo Vox, Samsung Galaxy S4, Samsung Tab2	Just in case this happens to anyone else today, JC confirmed that I was charged the full amount, so I got a store credit for the $10 coupon that did not appear on my invoice. I am happy! JC saves the day, again! Thanks JC!!!!!

10-27-2011, 05:12 PM	#24
borisb Addict Posts: 212 Karma: 2156 Join Date: Mar 2010 Location: Ontario, Canada Device: enTourage eDGe, Pocket eDGe, Kobo Vox, Kobo Touch, Asus Eee Note	I'm new to Kobo readers (I've been a long time buyer of their books, though) and I'm quite impressed at a Kobo Rep actively involved in this "third party" forum

10-27-2011, 08:06 PM	#27
emilikins Short One in the Stacks Posts: 142 Karma: 198348 Join Date: Aug 2011 Location: Midwest Device: HTC Flyer; Kobo WiFi	Coupon worked for me, and at the time of ordering showed a ship date of Oct. 28. I'll be checking my inbox a lot tomorrow! But as other people have said, I can't seem to figure out how to check up on my order. The e-mail has an order number, but I can't seem to find a way to check it on the website. JCKobo - Are we missing something?

10-27-2011, 08:11 PM	#28
borisb Addict Posts: 212 Karma: 2156 Join Date: Mar 2010 Location: Ontario, Canada Device: enTourage eDGe, Pocket eDGe, Kobo Vox, Kobo Touch, Asus Eee Note	I don't know if it'll be the same for you, but when I placed my order on Oct 19, there was no way to check the status. Today I received an email indicating I could now check the order using the provided link to an order status page. So, perhaps there's a lag between placing an order and being able to check its status online...

10-27-2011, 08:15 PM	#29
emilikins Short One in the Stacks Posts: 142 Karma: 198348 Join Date: Aug 2011 Location: Midwest Device: HTC Flyer; Kobo WiFi	No email other than the initial one with the invoice and order number. There's likely a lag, like with tracking numbers and whatnot. I'm still anxiously watching my Lenovo order to switch to a cancelled status. They did say it could take a couple days. I just wish they would send me something saying it's in the process of being cancelled, so I have proof if they try to pull anything - like send it and then charge me a restocking fee when I return it.

10-28-2011, 04:52 AM	#30
Graycee Enthusiast Posts: 27 Karma: 4101 Join Date: Aug 2011 Location: Ontario, Canada Device: Kobo Aura, Kindle (2014)	I only received an email about the initial order. I'll be checking email all day today to see if it ships.

Advert

Advert