On A scale of 1 to 10 how happy are you with the Way Firmware is being released - Page 2

jackie_w · 05-17-2013, 01:07 PM

I've had a Kobo Glo since last October and have never switched on Wi-Fi. The only time I've had a Kobo update delivered whilst connected to the PC was if I also had Kobo Desktop open and was logged in.

davidfor · 05-17-2013, 01:08 PM

Quote:

Originally Posted by Ken Maltby

I'm somewhat in your camp, as well, but that means you can't turn on the
WiFi, I take it. I also wonder if it automatically "phones home" when you
connect it to your PC? (I guess I could configure a firewall to prevent that.)

Only if you use the desktop application and connect the device. Otherwise, it is just seen by the PC as a mass storage device.

Quote:

Stealth updating, not something I am in favor of.

There isn't anything stealthy about the updates. You are told when it happens either through the desktop or via WiFi. But, you don't get asked if you want to do it now.

Ken Maltby · 05-17-2013, 01:41 PM

Quote:

Originally Posted by davidfor

Only if you use the desktop application and connect the device. Otherwise, it is just seen by the PC as a mass storage device.

There isn't anything stealthy about the updates. You are told when it happens either through the desktop or via WiFi. But, you don't get asked if you want to do it now.

So, you get to say No and not have the "Update" applied? Like when you
install some software and you can say No and not agree to every condition
in several pages of fine print lawyerese, and not have the software installed?

Or are you saying that they tell you they are going to do it no matter what
you may think about it?

I guess "Stealthy" is the wrong word for it, you are right.

Luck;
Ken

DNSB · 05-17-2013, 01:44 PM

Quote:

Originally Posted by Ken Maltby

So, you get to say No and not have the "Update" applied? Like when you install some software and you can say No and not agree to every condition in several pages of fine print lawyerese, and not have the software installed?

Or are you saying that they tell you they are going to do it no matter what
you may think about it?

I guess "Stealthy" is the wrong word for it, you are right.

You get to see the downloading upgrade message but never get asked if you want to download the upgrade or apply it.

Regards,
David

davidfor · 05-17-2013, 02:04 PM

Quote:

Originally Posted by Ken Maltby

So, you get to say No and not have the "Update" applied? Like when you
install some software and you can say No and not agree to every condition
in several pages of fine print lawyerese, and not have the software installed?

Or are you saying that they tell you they are going to do it no matter what
you may think about it?

I guess "Stealthy" is the wrong word for it, you are right.

Yes, they tell you it is happening, but don't ask if you want to do it. I got caught one day because I bought a book just before leaving work, did a sync to get it, but the update started downloading. Luckily the work connection is fast, but I still almost missed my train.

With the WiFi update, they do ask if you want to apply it now or later. But it will be applied either after the next connect to a PC or power off. If you connect to the PC, you can remove the files. And if the desktop app does the update, you can remove the files before disconnecting.

ballfresno · 05-17-2013, 02:42 PM

I voted for the first 9, the one that is less than the second 9...

I have never had a problem with firmware upgrades (on both Touch and Aura) and, generally, the upgrades when they've come have been improvements. Yes, there have been cases where strange new bugs appear but that just makes life a little more interesting!

Quexos · 05-17-2013, 03:03 PM

The answer to this question will vary from one release to another so I did answer based on release 2.5.2 which as well known, takes away a lot of real estate for blank lines and optional info that users should freely choose to use or not but instead have it forced upon them. I therefore selected "2".

jackastor · 05-17-2013, 03:40 PM

Quote:

Originally Posted by ballfresno

I voted for the first 9, the one that is less than the second 9...

I have never had a problem with firmware upgrades (on both Touch and Aura) and, generally, the upgrades when they've come have been improvements. Yes, there have been cases where strange new bugs appear but that just makes life a little more interesting!

O gosh missed that typo.... thanks

Ripplinger · 05-17-2013, 03:41 PM

You can still use the wifi and avoid the download if you edit the "version" file (there is no extension to it, just open it in any text editor), change the "2.5.1" (assuming that's the firmware you want to keep) to "2.5.2".

When I screwed up after copying old files to correct a corrupt database, I had transferred an old "version" file so the download came in. It downloaded without asking, but when it came to installation, it asked if I wanted to install it now or later. I picked later, connected the Glo to my PC and deleted the update files and avoided the update.

So it at least does give you the option to stop the installation.

DomesticExtremis · 05-17-2013, 04:30 PM

I voted 8(9) - I am aware that I have accrued bugs with upgrades
and had it freeze on me in the process. On the whole though, I'm
happy with the upgrades I have had.

What I would like are clear options (as mentioned above) to not
download or upgrade straight away - a nag alert that new firmware
is available would be preferable to automatically doing it.

Also, it would be nice to be able to easily rollback to the previous
version if the new one contained bugs I couldn't live with.
Lots of devices allow this and the firmware images are small
compared to the 2GB of storage on the Mini.

Of course I'd like them to fix more bugs than they add, but that
criticism applies to most of the software industry and I don't think
Kobo are the worst offenders on that count.

Willa · 05-17-2013, 06:02 PM

I voted for the first 9!

I like that there are updates rather then none at all - and Kobo are trying to improve things instead of saying - 'well that will be on the next version and you can buy that one instead'.

I would be happier if they spent some time fixing the awful search feature on their website - whereby you can't often get the author you want to appear, never mind the book title. And now they are not going to do e giftcards - uh? step back or what??

graycyn · 05-17-2013, 07:00 PM

I've only been a Kobo owner briefly, but at present I'm going for a 3. I like that they are doing updates, I like that they can be done over the air via WiFi, but I categorically DON'T LIKE that they are forced on me and I can't opt out. And the latest upgrade which is a downgrade of screen space is not exactly welcome here.

beckybug3 · 05-17-2013, 10:27 PM

I have had issues from some of the updates (my Touch really did NOT like the update that created the ability to archive!). But for the most part the bugs introduced are fixed quickly. I prefer to have updates and improvements to not receiving any.

RZetlin · 05-17-2013, 10:36 PM

My feelings on neutral on this.

None of the updates have totally hinder my way on reading on the device.

At the same time none of the updates have benefit me greatly in my reading experience.

haydnfan · 05-18-2013, 08:00 AM

I voted 8. I've only had a kobo since early April, so it is hard to appreciate the frustration that long term users feel. That being said, some of you whine about inconsequential errors as if they completely ruin your reading experience. I've been there with the line height bug on my kindles. I have to say just take a deep breath and regain perspective. It shouldn't ruin your day if there is a header or one font doesn't render bold or italics correctly. There is a strange feeling of entitlement at work here that you feel that you deserve a lifetime supply of free updates for a device that is being sold at a loss.

View Poll Results: How happy are you with the way Kobo is handling Firmware releases and issues?
Frustrated beyond belief. It needs improvment	31	21.38%
2	12	8.28%
3	18	12.41%
4	6	4.14%
Neutral	22	15.17%
6	10	6.90%
7	19	13.10%
9	15	10.34%
9	5	3.45%
Totally happy. Its working out just perfect.	7	4.83%
Voters: 145. You may not vote on this poll

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
firmware 9.17 released	kyriu	Kobo Reader	3	03-19-2012 07:43 AM
So, on a scale of 1 to 10 - ARE YOU HAPPY?	friktion	Kindle Fire	311	01-25-2012 03:30 PM
902 not happy with 2.1.2 firmware update	roadtest	PocketBook	0	12-31-2011 05:55 PM
New Firmware Released	Aerich27	Bookeen	122	05-19-2008 03:58 PM
iLiad Firmware 2.10.2 released	Adam B.	iRex	7	09-01-2007 06:18 PM

05-17-2013, 01:07 PM	#16
jackie_w Grand Sorcerer Posts: 6,206 Karma: 16228558 Join Date: Sep 2009 Location: UK Device: Kobo: KA1, ClaraHD, Forma, Libra2, Clara2E. PocketBook: TouchHD3	I've had a Kobo Glo since last October and have never switched on Wi-Fi. The only time I've had a Kobo update delivered whilst connected to the PC was if I also had Kobo Desktop open and was logged in.

05-17-2013, 02:42 PM	#21
ballfresno Addict Posts: 245 Karma: 4197114 Join Date: Oct 2011 Location: UK Device: Kobo (Sage, Aura One, Aura HD, & Touch); reMarkable tablet.	I voted for the first 9, the one that is less than the second 9... I have never had a problem with firmware upgrades (on both Touch and Aura) and, generally, the upgrades when they've come have been improvements. Yes, there have been cases where strange new bugs appear but that just makes life a little more interesting!

05-17-2013, 03:03 PM	#22
Quexos Member Retired Posts: 1,999 Karma: 11348924 Join Date: Jan 2011 Location: Limbo Device: none	The answer to this question will vary from one release to another so I did answer based on release 2.5.2 which as well known, takes away a lot of real estate for blank lines and optional info that users should freely choose to use or not but instead have it forced upon them. I therefore selected "2".

05-17-2013, 03:41 PM	#24
Ripplinger 350 Hoarder Posts: 3,574 Karma: 8281267 Join Date: Dec 2010 Location: Midwest USA Device: Sony PRS-350, Kobo Glo & Glo HD, PW2	You can still use the wifi and avoid the download if you edit the "version" file (there is no extension to it, just open it in any text editor), change the "2.5.1" (assuming that's the firmware you want to keep) to "2.5.2". When I screwed up after copying old files to correct a corrupt database, I had transferred an old "version" file so the download came in. It downloaded without asking, but when it came to installation, it asked if I wanted to install it now or later. I picked later, connected the Glo to my PC and deleted the update files and avoided the update. So it at least does give you the option to stop the installation.

05-17-2013, 04:30 PM	#25
DomesticExtremis Addict Posts: 243 Karma: 359054 Join Date: Nov 2012 Device: default	I voted 8(9) - I am aware that I have accrued bugs with upgrades and had it freeze on me in the process. On the whole though, I'm happy with the upgrades I have had. What I would like are clear options (as mentioned above) to not download or upgrade straight away - a nag alert that new firmware is available would be preferable to automatically doing it. Also, it would be nice to be able to easily rollback to the previous version if the new one contained bugs I couldn't live with. Lots of devices allow this and the firmware images are small compared to the 2GB of storage on the Mini. Of course I'd like them to fix more bugs than they add, but that criticism applies to most of the software industry and I don't think Kobo are the worst offenders on that count.

05-17-2013, 06:02 PM	#26
Willa Davidfor's friend 😊 Posts: 295 Karma: 284140 Join Date: Jan 2013 Location: U.K Device: Libra 2	I voted for the first 9! I like that there are updates rather then none at all - and Kobo are trying to improve things instead of saying - 'well that will be on the next version and you can buy that one instead'. I would be happier if they spent some time fixing the awful search feature on their website - whereby you can't often get the author you want to appear, never mind the book title. And now they are not going to do e giftcards - uh? step back or what??

05-17-2013, 07:00 PM	#27
graycyn Wizard Posts: 1,496 Karma: 11250344 Join Date: Aug 2010 Location: NE Oregon Device: Kobo Sage, Forma, Kindle Oasis 2, Sony PRS-T2	I've only been a Kobo owner briefly, but at present I'm going for a 3. I like that they are doing updates, I like that they can be done over the air via WiFi, but I categorically DON'T LIKE that they are forced on me and I can't opt out. And the latest upgrade which is a downgrade of screen space is not exactly welcome here.

05-17-2013, 10:27 PM	#28
beckybug3 Enthusiast Posts: 30 Karma: 17120 Join Date: Sep 2012 Location: Georgia, USA Device: Kobo Touch, a dead Kobo Aura HD, and a dead Kobo Wifi	I have had issues from some of the updates (my Touch really did NOT like the update that created the ability to archive!). But for the most part the bugs introduced are fixed quickly. I prefer to have updates and improvements to not receiving any.

05-17-2013, 10:36 PM	#29
RZetlin Addict Posts: 383 Karma: 3461302 Join Date: Mar 2013 Location: Canada Device: Kobo Aura One, Kobo Glo, Kobo Aura HD (RIP)	My feelings on neutral on this. None of the updates have totally hinder my way on reading on the device. At the same time none of the updates have benefit me greatly in my reading experience.

05-18-2013, 08:00 AM	#30
haydnfan Guru Posts: 649 Karma: 5632362 Join Date: Dec 2011 Device: Kindle PW 4, Oasis 2	I voted 8. I've only had a kobo since early April, so it is hard to appreciate the frustration that long term users feel. That being said, some of you whine about inconsequential errors as if they completely ruin your reading experience. I've been there with the line height bug on my kindles. I have to say just take a deep breath and regain perspective. It shouldn't ruin your day if there is a header or one font doesn't render bold or italics correctly. There is a strange feeling of entitlement at work here that you feel that you deserve a lifetime supply of free updates for a device that is being sold at a loss.

Advert

Advert