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Old 04-21-2009, 05:05 AM   #1
sultan111
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Fingerprints?
My name is Sultan. I have an HP Pavilion dv6500 notebook which comes with a fingerprint reader. When i first bought it it worked fine. Then my laptop had to be restored and I do not know if the fingerprint reader feature was deleted. I cannot find it in the section Programs in the Control Panel and I would like to know if there's a way to get it back to normal.
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Old 04-21-2009, 05:12 AM   #2
HarryT
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Your best bet is probably to contact HP's technical support and ask them.
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Old 04-21-2009, 03:42 PM   #3
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Quote:
Originally Posted by sultan111 View Post
My name is Sultan. I have an HP Pavilion dv6500 notebook which comes with a fingerprint reader. When i first bought it it worked fine. Then my laptop had to be restored and I do not know if the fingerprint reader feature was deleted. I cannot find it in the section Programs in the Control Panel and I would like to know if there's a way to get it back to normal.
The fingerprint reader software on my Thinkpad got broken last year sometime by a Windows update. I suspect the same thing might have happened to you. I would suggest visiting HP's tech support and/or user forum and see if you can get updated drivers or whatever.
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