PRS-600 Stuck on Updating firmware now

Jhorra · 11-01-2010, 04:57 PM

I just got this reader as a replacement for my 505. I turned it on for the first time, and it wanted to update the firmware. I went ahead and let it, and now it seems to be stuck in a loop where it says updating, after a while it says the update failed, then after a while again it restarts on it's own and immediately tries the update again. I can't get it to do anything, none of the buttons work. Now matter how long I push in the reset button it doesn't do anything.

grooks · 11-01-2010, 05:32 PM

Go to the Sony Reader Troubleshooting Guide and read the instructions on performing a Hard Reset'. This process will delete any books currently on the Reader.

I don't know of any updates for the 600 firmware. Are you sure it's the firmware and not an update to the Sony Reader Library on your computer?

BTW, are you U.S., Europe or elsewhere? It may be useful in troubleshooting certain problems.

Jhorra · 11-01-2010, 05:51 PM

After trying several more times, I got it to recognize the reader on a different computer, and it let me run the update software again. Everything is working correctly now.

petercreasey · 11-01-2010, 06:11 PM

The Sony telephone support has been very helpful to me on several occasions.

11-01-2010, 04:57 PM	#1
Jhorra Junior Member Posts: 2 Karma: 10 Join Date: Nov 2010 Device: PRS-600	Stuck on Updating firmware now I just got this reader as a replacement for my 505. I turned it on for the first time, and it wanted to update the firmware. I went ahead and let it, and now it seems to be stuck in a loop where it says updating, after a while it says the update failed, then after a while again it restarts on it's own and immediately tries the update again. I can't get it to do anything, none of the buttons work. Now matter how long I push in the reset button it doesn't do anything.

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11-01-2010, 05:32 PM	#2
grooks Wizard Posts: 1,326 Karma: 30250 Join Date: Feb 2008 Location: Fort Myers, FL Device: Pocketbook Era, Kobo Forma	Go to the Sony Reader Troubleshooting Guide and read the instructions on performing a Hard Reset'. This process will delete any books currently on the Reader. I don't know of any updates for the 600 firmware. Are you sure it's the firmware and not an update to the Sony Reader Library on your computer? BTW, are you U.S., Europe or elsewhere? It may be useful in troubleshooting certain problems.

11-01-2010, 05:51 PM	#3
Jhorra Junior Member Posts: 2 Karma: 10 Join Date: Nov 2010 Device: PRS-600	After trying several more times, I got it to recognize the reader on a different computer, and it let me run the update software again. Everything is working correctly now.

11-01-2010, 06:11 PM	#4
petercreasey Wizard Posts: 1,147 Karma: 1119516 Join Date: Aug 2009 Device: Sony: PRS 950 & T1, Kobo: Aura One & Forma	The Sony telephone support has been very helpful to me on several occasions.

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