Discussions with Amazon CS about PW Defects - Page 23

Joy736 · 02-08-2013, 10:13 PM

Quote:

Originally Posted by xendula

I somehow think that Amazon may flag or even close your account if you did that, because it may seem like suspicious behavior.

That's what I was thinking too. Amazon won't like that.

JSWolf · 02-08-2013, 10:38 PM

Quote:

Originally Posted by deslock

The quality variations between units are a bit of a let down, but I really like the Kindle Paperwhite (better DPI and UI than previous models).

Actually, the Kindle Touch now has the same UI since the 5.3.2 firmware update.

sparklemotion · 02-09-2013, 11:50 AM

Quote:

Originally Posted by Katsunami

If I were you, and had the money, I'd just order 10 Kindles at once.

Pick the best, send the rest back.

20 might be a safer option.

Katsunami · 02-09-2013, 12:03 PM

So only 5% of Kindle PW's have good screens?

Wow. I'm going to buy a lottery ticket now. Maybe even two, from different lotteries.

sparklemotion · 02-09-2013, 12:10 PM

Quote:

Originally Posted by Katsunami

So only 5% of Kindle PW's have good screens?

Wow. I'm going to buy a lottery ticket now. Maybe even two, from different lotteries.

Naw I was just kidding. At least I think I was kidding.

wyvern · 02-09-2013, 01:16 PM

I see a few people have mentioned a PW2 later this year - I would really like to get a PW but am being put off by the quality control issues. Does anyone have any idea when they might be bringing out a PW2 that would hopefully have ironed out the bugs?

sparklemotion · 02-09-2013, 01:26 PM

Quote:

Originally Posted by wyvern

I see a few people have mentioned a PW2 later this year - I would really like to get a PW but am being put off by the quality control issues. Does anyone have any idea when they might be bringing out a PW2 that would hopefully have ironed out the bugs?

I would assume a new Paperwhite will be coming out in the fall (the original was released in October) or maybe at the end of the year. Only time will tell whether the screen issues will be fixed in the next generation, but hopefully so.

Katsunami · 02-09-2013, 01:44 PM

I'd say: keep on dreaming. People have been bickering over the quality of the screen of the Kindle 3, 4, Touch, and now the PW. Why would it be anything different with the PW2?

wyvern · 02-09-2013, 01:51 PM

Thanks. I just wondered if I'd missed something. The only stuff coming up in Google refers to the launch of the PW in Canada. I wonder if they'll leave it longer for a new one as it has only just gone into that market?

sparklemotion · 02-09-2013, 01:52 PM

Quote:

Originally Posted by Katsunami

I'd say: keep on dreaming. People have been bickering over the quality of the screen of the Kindle 3, 4, Touch, and now the PW. Why would it be anything different with the PW2?

I guess I'm an optimist.

I have never had any problems with a kindle before the PW. They've all been perfect!

tmf2 · 02-09-2013, 02:44 PM

Quote:

Originally Posted by sparklemotion

I guess I'm an optimist.

I have never had any problems with a kindle before the PW. They've all been perfect!

Same here, have bought many kindles w/o problems until the PW which took me 4 tries until I received an acceptable one.... not perfect..... acceptable.

Dennis

HarryT · 02-09-2013, 03:14 PM

The overwhelming majority of PW owners are happy with it. It's only the small minority who aren't who are complaining. I wouldn't worry about buying a PW if I were you.

tmf2 · 02-09-2013, 04:02 PM

Quote:

Originally Posted by HarryT

The overwhelming majority of PW owners are happy with it. It's only the small minority who aren't who are complaining. I wouldn't worry about buying a PW if I were you.

Unless you work for Amazon and specific to the Paperwhites you haven"t a hint of the percentage of Paperwhite consumers who report defects or are "complaining" in your words. I know where you stand on this issue as you have made it perfectly clear in several of your past postings. The fact is this: numerous Paperwhites are defective...... period. That being said I would not hesitate to purchase one now as it seems that less are reporting problems now then when first introduced to market.

soulfuldog · 02-09-2013, 04:34 PM

A very rough guide can be taken from the the percentage of good/bad reviews on Amazon.com, can't it? And from what I see, they don't really suggest that HarryT is that wrong to suggest most people are happy (how many of them are happy with less than perfect screens is far from certain though!):

Kindle 3: 8% - 1&2 stars, 87% 4&5 star.
Kindle 4: 10% - 1&2 stars, 83% 4&5 star.
Touch: 17% - 1&2 stars, 72% 4&5 star.
Kindle PW: 12% - 1&2 stars, 77% 4&5 star.

The PW is clearly not as good as Amazon made it out to be, and there is definite room for improvement, but sometimes you can focus too much on the people complaining and forget that so many people aren't complaining.

I think the wide variation in the screens, as show in the photos's deslock posted here, are definitely a concern though.

tmf2 · 02-09-2013, 05:01 PM

Quote:

Originally Posted by l_macd

A very rough guide can be taken from the the percentage of good/bad reviews on Amazon.com, can't it? And from what I see, they don't really suggest that HarryT is that wrong to suggest most people are happy (how many of them are happy with less than perfect screens is far from certain though!):

Kindle 3: 8% - 1&2 stars, 87% 4&5 star.
Kindle 4: 10% - 1&2 stars, 83% 4&5 star.
Touch: 17% - 1&2 stars, 72% 4&5 star.
Kindle PW: 12% - 1&2 stars, 77% 4&5 star.

The PW is clearly not as good as Amazon made it out to be, and there is definite room for improvement, but sometimes you can focus too much on the people complaining and forget that so many people aren't complaining.

I think the wide variation in the screens, as show in the photos's deslock posted here, are definitely a concern though.

Point taken, but I bet a great majority of consumers do not even bother to
to play the rating game and then there is the subject of the actual validity of the rating in itself. The rating system may give a overall view but then again it very well may not.

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02-09-2013, 12:03 PM	#334
Katsunami Grand Sorcerer Posts: 6,111 Karma: 34000001 Join Date: Mar 2008 Device: KPW1, KA1	So only 5% of Kindle PW's have good screens? Wow. I'm going to buy a lottery ticket now. Maybe even two, from different lotteries.

02-09-2013, 01:16 PM	#336
wyvern Small friendly dragon Posts: 13 Karma: 480506 Join Date: Jan 2013 Location: UK Device: none	I see a few people have mentioned a PW2 later this year - I would really like to get a PW but am being put off by the quality control issues. Does anyone have any idea when they might be bringing out a PW2 that would hopefully have ironed out the bugs?

02-09-2013, 01:44 PM	#338
Katsunami Grand Sorcerer Posts: 6,111 Karma: 34000001 Join Date: Mar 2008 Device: KPW1, KA1	I'd say: keep on dreaming. People have been bickering over the quality of the screen of the Kindle 3, 4, Touch, and now the PW. Why would it be anything different with the PW2?

02-09-2013, 01:51 PM	#339
wyvern Small friendly dragon Posts: 13 Karma: 480506 Join Date: Jan 2013 Location: UK Device: none	Thanks. I just wondered if I'd missed something. The only stuff coming up in Google refers to the launch of the PW in Canada. I wonder if they'll leave it longer for a new one as it has only just gone into that market?

02-09-2013, 03:14 PM	#342
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	The overwhelming majority of PW owners are happy with it. It's only the small minority who aren't who are complaining. I wouldn't worry about buying a PW if I were you.

02-09-2013, 04:34 PM	#344
soulfuldog I ♥ Calibre Posts: 2,073 Karma: 5678911 Join Date: Aug 2011 Location: UK Device: Kindle Oasis, Voyage, Sony PRS-350, Hudl2	A very rough guide can be taken from the the percentage of good/bad reviews on Amazon.com, can't it? And from what I see, they don't really suggest that HarryT is that wrong to suggest most people are happy (how many of them are happy with less than perfect screens is far from certain though!): Kindle 3: 8% - 1&2 stars, 87% 4&5 star. Kindle 4: 10% - 1&2 stars, 83% 4&5 star. Touch: 17% - 1&2 stars, 72% 4&5 star. Kindle PW: 12% - 1&2 stars, 77% 4&5 star. The PW is clearly not as good as Amazon made it out to be, and there is definite room for improvement, but sometimes you can focus too much on the people complaining and forget that so many people aren't complaining. I think the wide variation in the screens, as show in the photos's deslock posted here, are definitely a concern though.

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